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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Awful
April 27, 2023

I returned
Item came inside out with lipstick stain on it
Having trouble getting them to send me return label

Date of experience: March 28, 2023
Arkansas
1 review
1 helpful vote
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A calculated risk
March 28, 2023

Decent dress prices, but please be prepared to receive something different than what you expect. Sometimes it works out, sometimes it doesn't. Either way, make sure you are either okay with the return/reorder process or have a backup option ready.

Also: HAVE A SEAMSTRESS ON YOUR SPEEDDIAL
These dresses will likely need alterations of some sort. Even if it's just a hem.

Date of experience: March 27, 2023
California
1 review
0 helpful votes
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Mother of the bride dress
March 28, 2023

Dress pictures are what you receive. Great quality.

Date of experience: March 27, 2023
Texas
1 review
0 helpful votes
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Great
March 28, 2023

Dress arrives quicker than expected the smell was also great

Date of experience: March 27, 2023
Colorado
1 review
0 helpful votes
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Stunning Gown
March 28, 2023

The gown we ordered for my daughter's prom arrived a week earlier than the site said. The dress fit perfect and will require no alterations. The gown is absolutely stunning. The photo on the web page doesn't do the gown it's true justice. My daughter is going to turn heads at the prom in this gorgeous dress. Very impressed with the quality of the gown, the pricing, and the quick delivery.

Date of experience: March 27, 2023
New Jersey
2 reviews
0 helpful votes
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Need to Return
March 27, 2023

I have been waiting for a return label and instruction for weeks.

Date of experience: March 27, 2023
Pennsylvania
1 review
0 helpful votes
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Horrible
April 26, 2023

The dress we received is nothing like the picture. No glitter no satin and no bright red. Looks like a curtain heavy, dull and some weird bunching in the waist and flower pattern.

Date of experience: March 27, 2023
Arkansas
1 review
0 helpful votes
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Beautiful Gown
March 27, 2023

Seamless process. Easy. Fast. Thank you and appreciated

Date of experience: March 27, 2023
Minnesota
1 review
0 helpful votes
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Perfect dress
March 27, 2023

This dress fits really well and will only need minor alterations. Very good quality for the price. I'm excited to wear it on my daughters wedding day this summer!

Date of experience: March 27, 2023
California
1 review
0 helpful votes
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Eh
March 27, 2023

Product sucks not the dress pictured. Torso is super long, has weird added ruched fabric at what is supposed to be the hip area but it's barely tacked on. Definitely not worth the price

Date of experience: March 27, 2023
Minnesota
1 review
0 helpful votes
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Poor non existing communication
April 26, 2023

Never heard nor received and communication, update or feedback from this company until I emailed requesting status. Them emails were nonstop and dressed delivered within three days.

Date of experience: March 27, 2023
Illinois
1 review
0 helpful votes
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BEAUTIFUL
March 27, 2023

Dress was everything my daughter had hoped for, and more. The quality is nice, thick material, and the fit was perfect! Will definitely be shopping here again for future events!

Date of experience: March 27, 2023
Indiana
1 review
0 helpful votes
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Return
April 26, 2023

The overall experience was perfect but the returning policy was awful

Date of experience: March 27, 2023
Texas
2 reviews
0 helpful votes
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Review
March 27, 2023

Very good
*************************************************************

Date of experience: March 27, 2023
Hawaii
1 review
0 helpful votes
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I loved it
March 27, 2023

The dress was beautiful the train was just so long

Date of experience: March 27, 2023
Texas
1 review
0 helpful votes
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Beutiful dress
March 27, 2023

This was a pleasureable experience. I'm very excited and looking forward to receiving my dress. However the shape and color wasn't for me.

Date of experience: March 26, 2023
Georgia
1 review
0 helpful votes
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Blue Sheath Dress
March 27, 2023

Shopping on Hebeos was easy with being able to choose color, shape, flow of your dress. The size guide and video was very helpful or I would have gotten the wrong size. Once I officially ordered my dress the emails and tracking was very easy and helpfull and my dress was delivered early!

Date of experience: March 26, 2023
Texas
1 review
0 helpful votes
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Beautiful dresses for great prices… if you are planning to keep them. I ordered 3 dresses for my school's prom and was planning to return two. When I tried to return them the company replied to my email with bs excuses about all of the expenses and fees I'd have to pay just to return them- it was more cost efficient to just sell them to a consignment store.

Date of experience: March 26, 2023
Massachusetts
1 review
0 helpful votes
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Was nice
March 27, 2023

Was quick and fast, however didn't get many updates and kept checking it on the website

Date of experience: March 26, 2023
Virginia
1 review
0 helpful votes
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Ball gown
March 27, 2023

Beautiful dress and love the color and looking forward to my daughters prom in it!

Date of experience: March 26, 2023