HebeosReviews 5,282

Hebeos was very quick to reply to all my emails. Great service.

I was skeptical with the dress prices compared to "actual" cost of the dress. Was unsure how quality would be. Ordering was simple, size guide was spot on, shipping was reasonable price and time and dresses were great quality. I will be ordering again.

I had a very good experience! Customer service was great.

I had to send follow up emails and got no response on the refund/return.

I am a size 12. I looked at their chart did the measurements and ordered a size 16 to give myself a little extra since I was ordering. Figured I could have taken in locally if needed. It is awful. Measurements are so off. And of course will charge 15% restock fee plus shipping. I'm stuck with a 140$ dress. Will never order again from this site.

I ordered a standard size 8 ball gown. Immediately, I realized I could order with custom measurements. The instructions say to go to your order and cancel. However, there is no button or way to cancel. You cannot call them. You have to email them and ask to cancel. They do not respond within 24 hrs. Even longer! So, I ordered a custom measurement dress that same night which was needed soon. Finally, they emailed back and said it is too late to cancel.! The next day after the standard size 8 dress was ordered, it miraculously was ready and they were shipping it. THE NEXT DAY! When the tailoring was supposed to take 10-14 days, it was shipped the next and could not be stopped. I waited for the custom size dress to come. It was the right length, but I still had have it tailored to take it in by 1 inch on the waist which cost another $45.
Now, I that have the custom dress, I am going to try to return the standard size 8 but I am told I will only get a fraction of the price and I will have to pay for return shipping. They actually said I should just keep the dress! Why would I need two of the same dresses?!

It was shocking to see the way the dress was made so perfectly. I was shocked to see it out the package! I was thinking about what kind of bra will be perfect for this dress. But I figured it out quickly!

Runs small. Runs extremely small. Stay away from this site. Return is horrible. It costs more to return than the dress!

The tracking was decent, it took me to a random sight that I had no idea how to work and my dress wasn't the exact color I ordered

I ordered the dress my exact size and it was too big.

I absolutely love the dress, color wise it's a bit brighter than expected but that's fine. All i have to do now is get it altered

Product fit perfectly and arrived a week ahead of schedule

Easy to shop with a variety to choose from with different colors, styles, and sizes.

I am an independent secret shopper and placed an order for a dress, which I received, but wanted to return, and like many other complaints, they will not refund your money, claim too much to ship? $159 to ship a dress, please use other reputable sites, or buy local
See their response below
Dear customer,

We apologize for any inconvenience caused and appreciate your patience.
While we are currently unable to offer an exchange/return service, we would like to offer you an alternative solution.

We suggest that you keep the product and we will provide you with a special coupon valued at 100% of the item's value.
This coupon can be used towards a future order or towards purchasing another item on our site. This will save you time and money spent on the return process.
We will create the coupon code for you once we receive your confirmation.

Thank you for your understanding and cooperation in this matter.
If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Kimi

I absolutely love the dress. The quality, size, length is perfect! The shipping to delivery process didn't take long at all! Would definitely order again.

I want the dress I paid for and the charge to expedite my order and no one is helping me get my dress and the wedding is May 1 in Italy and now I don't have a dress will you give me my dress

I was able to find a good dress with a good discount. Hebeos informed me well on the status of my dress. The shipping was very fast.

Does take time to received the dress under 2 weeks

Very bad customer service and dishonest with their return policy.

I already gave my experience, and it was horrible.