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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Just OK
June 14, 2023

Dress was made and delivered pretty quickly. The color was very different that what was shown on the website. Would not recommend getting colors that are not neutral or basics (black, white, navy, etc.) The fake/ CGI are misleading. Craftsmanship is ok some of the sequin are a bit loose, and they substituted rhinestones for sequin (probably more cost effective and quicker turn around time to make the dress).

Date of experience: May 15, 2023
HEBEOS S. Hebeos Rep
over a year old

Thank you for your feedback.

We do apologize that you are not satisfied with our items.

Due to lighting, display and other factors, the color of the picture and the actual color of the product may have slight differences.

The color display will be based on Apple devices.

Because of the material manufacturing process, the color of each batch of material will have a little difference.

We will insist on continuous improvement of the manufacturing process to minimize color differences.

Thank you for your time.

West Virginia
1 review
0 helpful votes
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Awesome
May 15, 2023

Order specially tailored for me. And the delivery was fast. Dress is very beautiful.

Date of experience: May 15, 2023
HEBEOS S. Hebeos Rep
over a year old

Thank you for your kind review.

Your affirmation is our greatest encouragement, and we will strive to make our service and quality better.

We also appreciate your honest feedback about your experience.

Hope we can serve you again in the future and make you a happier customer.

Massachusetts
1 review
0 helpful votes
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Scam Website
June 14, 2023

When I saw this dress on the website it looked really pretty and I thought it would be a good fit but it took a long to get here and the damn dress didn't even fit I couldn't zip it up and the fabric was trash and now I can't even return it because I'm not paying more money to send it back.

Date of experience: May 15, 2023
Texas
1 review
0 helpful votes
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False Advertising
June 14, 2023

Product was nothing like the advertised dress. Material was different and fit was too small even with taking proper measurements

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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The pictures should be more realistic.
June 14, 2023
Updated review

It would be better to show more pictures in different colors or show us a live model of the dress.

Date of experience: May 14, 2023

It would be better to show more pictures in different...
April 24, 2023
Previous review

It would be better to show more pictures in different colors

Date of experience: April 23, 2023
Michigan
1 review
0 helpful votes
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Review
May 14, 2023

Good I liked it, and the site was easy to use. Dress was pretty, not perfect though. Quality is good but the length was so long.

Date of experience: May 14, 2023
Colorado
1 review
3 helpful votes
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Do not buy from this site unless you are 100% sure you want the dress! NO MATTER WHAT they will not accept the return. The absolute most they'll offer is a 20% refund. Absolutely ridiculous and a total SCAM! The dress didn't cover my chest like it did in the photo and I gave them a photo to prove it and they told me to go spend more $$$$ at a tailor!

I read the return policy and it said if it didn't meet your requirements you could return within 14 days. I will never recommend this website to anyone!

Date of experience: May 14, 2023
Washington
2 reviews
0 helpful votes
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Beautiful Quality Made!
May 14, 2023

Our experience was pleasant. The gown is elegant, beautiful, well made and the sizing is perfect. It's quite long, but we'll have it shortened. My daughter loves her prom dress.

Date of experience: May 13, 2023
Virginia
1 review
0 helpful votes
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Great quality Quick shipping
May 14, 2023

The dress itself is gorgeous but the dress that arrived looks different from the dress online in the pictures.

Date of experience: May 13, 2023
Massachusetts
1 review
0 helpful votes
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Bad customer service
June 12, 2023

Wanted to return
It's an online store….how can anyone know until they try it on!
I am stuck with over $200 worth of dresses I'll never wear

Date of experience: May 13, 2023
Pennsylvania
1 review
0 helpful votes
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Prom shopping
May 13, 2023

The dress i got was great it fit me perfectly and shipped relatively quick!

Date of experience: May 13, 2023
Oregon
1 review
0 helpful votes
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Date of experience: May 13, 2023
New York
1 review
0 helpful votes
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Perfect
May 13, 2023

The dress came on time and it's beautiful I can't wait to wear it to prom I love it

Date of experience: May 13, 2023
California
1 review
0 helpful votes
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Prom dress
June 12, 2023

The dress doesn't fit right and has a lot of bunched material in the mid section.

Date of experience: May 12, 2023
Utah
1 review
0 helpful votes
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Dress
June 12, 2023

Not a good material used for one of the dresses and the sowing came off really easy and ripped

Date of experience: May 12, 2023
New York
2 reviews
0 helpful votes
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Run small
June 12, 2023

I contacted the support department but they did not respond back.

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
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Poor
June 11, 2023

I wanted to return my dress as soon as it came. Have contacted customer service 3 times and am getting the run around.

Date of experience: May 12, 2023
Colorado
1 review
0 helpful votes
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BAD Customer service
June 11, 2023

Never again Never again Never again Never again Never again Never again Never again Never again Never again Never again

Date of experience: May 12, 2023
Canada
2 reviews
0 helpful votes
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Thank you. Very pretty dress. I hope it comes as I see it online.

Date of experience: May 12, 2023
Florida
1 review
0 helpful votes
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.
May 12, 2023

Good……………………………………………………………………………………………… the products are worked fast.

Date of experience: May 12, 2023