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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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California
1 review
0 helpful votes
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EVERYTHING WAS PERFECT
November 30, 2017

Honestly the best shipping and experience ever, everything was easy going, the international shipping came in two weeks, which is amazing and so not expected. I was a bit skeptical of the site but 5 stars; changed my mind completely, the dress was perfect, perfect fit and absolutely stunning dress which was exactly the website photo.

Date of experience: November 30, 2017
Pennsylvania
1 review
0 helpful votes
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Happy customer!
November 27, 2017

I found the website easy to browse, I really enjoyed all the different categories the the dresses were spilt up into. Made it easy to find exactly what I was looking for! I appreciate how affordable the dresses are. Thanks!

Date of experience: November 27, 2017
Missouri
1 review
0 helpful votes
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Perfect in every way
November 27, 2017

I am over the moon with the dress I brought my daughter for her yr 6 formal, its exactly like the one on the website, same colour, great quality and it fits her perfectly, I am very happy and will definitely recommend to others and shop again myself.

Date of experience: November 27, 2017
California
1 review
0 helpful votes
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The dress I ordered fit my daughter perfectly, and this was in large part because the size guides were so accurate. The dress I ordered exceeded expectarions, and was very high quality for a very fair price. I was so pleased with my order, that I placed another order the next day for myself for a party dress.

Date of experience: November 26, 2017
Texas
1 review
0 helpful votes
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Happy with my Purchase
November 26, 2017

Cute dresses on site, very fast shipping. I am happy with the purchase I made, I bought a dress for a wedding. It was my first time ordering from Hebeos and I will be ordering from them again!

Date of experience: November 26, 2017
California
1 review
0 helpful votes
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Awesome Dress
November 25, 2017

My dress was even more beautiful than I expected! Great quality. It shipped really quickly and everything was perfect.

Date of experience: November 25, 2017
Virginia
1 review
0 helpful votes
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Love it!
November 25, 2017

Dress is exactly as illustrated in the picture. Good material, I'm just in love with it, can't wait to wear it for my Court wedding!

Date of experience: November 25, 2017
California
1 review
0 helpful votes
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Gorgeous Dresses
November 24, 2017

The dress we ordered is lovely. Looks better than in the picture on the website. Ordering was easy and we received the dress within 3 weeks. Will definitely use Hebeos again.

Date of experience: November 24, 2017
Florida
1 review
0 helpful votes
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Amazing!
November 23, 2017

I ordered a beautiful dress that was quite pricey, but it is so worth it! When it arrived, the package it came in was stunning and the dress was exactly what I expected. The fitting was spot on! Highly reccomend this website for ordering dresses.

Date of experience: November 23, 2017
California
1 review
0 helpful votes
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I ordered two dresses from here. The first one didnt fit how I wanted but it was an easy return. The second one was perfect it fit just how it said and looked exactly like the picture.

Date of experience: November 23, 2017
Colorado
1 review
0 helpful votes
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ThanksHebeos
November 22, 2017

I like to thanks Hebeos, For support me to make a wish to a young girl, because you guys. She have her prom dress to go to her graduation. You guys don't sell dresses, you selling dreams and wish. I m very thanksfull.

Date of experience: November 22, 2017
Minnesota
1 review
0 helpful votes
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LOVE IT!
November 22, 2017

I always wanted to buy a dress on Hebeos so I did my research. I was extremely scared if the size I chose wouldn't fit me. However, I went for it. And I do not regret it. The dress fit me perfectly! I bought a size 8. The size chart that they provide is an extremely useful tool! I thought I was size 6 but I chose 8. Once I tried on my dress I felt like a princess (: this website is great!

Date of experience: November 22, 2017
Arizona
1 review
0 helpful votes
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Highly Recommend
November 20, 2017

The dress I ordered is the dress I got. I was hesitant to order online but I'm glad I did! Beautiful gown, perfect fit, it arrived very quickly, and all at a great price! If you're wondering if you shouldn't order or that you'll get ripped off or get a low quality dress, it's reliable (at least in my experience) and I highly recommend it!

Date of experience: November 20, 2017
GB
1 review
1 helpful vote
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Very Impressed!
November 20, 2017

I am so happy with my dress! It looks even better than the picture and it fits me like a glove! I received my order in 3 weeks, the process was easy and I was able to communicate with a representative with any questions I had. I definitely recommend Hebeos for all of your prom/special event needs.

Date of experience: November 20, 2017
California
1 review
0 helpful votes
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Awesome experience
November 20, 2017

My daughter found a dress she liked and I ordered it and it arrived within 3 weeks fit perfect. We took her measurements plugged them in and told us what size to get. Wish I would have found this site a lot earlier.

Date of experience: November 20, 2017
Texas
1 review
13 helpful votes
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I ordered my beautiful wedding dress from Hebeos, a little skeptical because I had never ordered anything online before. I found a dress on their site that was exactly what I was looking for, put in my exact measurements and paid. Three weeks later my ordered had arrived. I was worried that the box was not heavy enough for a dress. When I opened the box, all I could do was cry! The beautiful made to order dress of my dreams was here and it was all mine. I will cherish this moment for the rest of my life. Thanks to Hebeos, my wedding will be the day I have been dreaming about since I was a little girl.

Date of experience: November 18, 2017
California
1 review
0 helpful votes
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Recommend to My Friend
November 18, 2017

I ordered my dress and received it within 21 days. The dress is beautiful and fits perfectly. It was beautifully made and is quite comfortable. Thanks a lot, I will recommend to my friend.

Date of experience: November 18, 2017
California
1 review
0 helpful votes
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Amazing!
November 18, 2017

Not only do they offer free shipping but my dress arrived in 3 weeks and it fit perfectly! I can't wait to wear it to my prom tomorrow.

Date of experience: November 17, 2017
California
1 review
0 helpful votes
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Perfectly
November 18, 2017

I was hesitant due to some of the reviews I had read, but I decided to go for it. I bought a dress for my daughter to wear to her school dance. We received the dress in 3 weeks and it fits perfectly! The material and the stones on the dress are both very nice and we couldn't be more happy with the dress.

Date of experience: November 17, 2017
California
1 review
20 helpful votes
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Happy Customer
November 17, 2017

I ordered a wedding dress from Hebeos after falling inlove with an image. After ordering my dress i looked at reviews on this web page, my heart sunk, i was worried for 3 weeks that it would come like rags. Once the parcel arrived 3 weeks exactly, a small package bag, yes dress rolled up inside out (for proctection) i was suprised to see a beautiful dress inside. A customised dress with all my measurements, boned and cups as i requested. The dress was too big on me, the colour wasnt quite to my taste. But all in all a lovely dress. I decided i wanted a diff colour in it so i have purchased another of the same dress. The material too was a little shiny for my liken so i wrote saying i wanted my next 1 covered more with a diff material they also use. For $170 what do people expect. I will find a good dress maker to make my dress which i ordered from Hebeos perfect. I sometimes
Just think people expect too much. I will write up a second review when my next dress arrives. Yes their customer service could improve as i found emailing them very stressful due to lack of info, also not answering questions asked by
Myself. But overall i was a happy customer.

Date of experience: November 17, 2017