Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Ileana R.
Unfollow Ileana R.
Share Review
Report Review

Not Justice
August 28, 2023

Great details on the dress and beautiful style.The product is better in person.

Date of experience: August 27, 2023
Connecticut
1 review
0 helpful votes
Follow Barbara K.
Unfollow Barbara K.
Share Review
Report Review

Great experience
August 27, 2023

I received my gown exactly when they said it would come.

Date of experience: August 27, 2023
North Carolina
1 review
0 helpful votes
Follow Kasey A.
Unfollow Kasey A.
Share Review
Report Review

Flower girl dress
August 27, 2023

Received my order thank you. I am satisfied with the order

Date of experience: August 26, 2023
Alabama
1 review
0 helpful votes
Follow Tessandra O.
Unfollow Tessandra O.
Share Review
Report Review

Amazing!
August 27, 2023

It's fitted and perfect. Glad I followed the size chart. Very slimming and flattering!

Date of experience: August 26, 2023
California
1 review
0 helpful votes
Follow Maria N.
Unfollow Maria N.
Share Review
Report Review

Horrible!
September 26, 2023

Service from here is so disrespectful! They don't want to give my money back!

Date of experience: August 26, 2023
Texas
1 review
0 helpful votes
Follow Gloria J.
Unfollow Gloria J.
Share Review
Report Review

Na
September 25, 2023

Terrible place to shop RUN. I will never shop here again

Date of experience: August 25, 2023
New York
1 review
0 helpful votes
Follow kk D.
Unfollow kk D.
Share Review
Report Review

Respond fast
August 26, 2023

Responded to my email quick, fast shipping, quality product

Date of experience: August 25, 2023
District of Columbia
1 review
0 helpful votes
Follow DiAnna C.
Unfollow DiAnna C.
Share Review
Report Review

NEVER AGAIN
September 24, 2023

I tried to exchange for a different size or return it to buy something else and they refused.

Date of experience: August 25, 2023
Georgia
1 review
0 helpful votes
Follow A A.
Unfollow A A.
Share Review
Report Review

Unhappy with craftsmanship
September 24, 2023

Fit was incorrect in armscye, waist, uneven hem, and the slit top had a bulbous hangover due to poor alteration done at the waistline.

Date of experience: August 25, 2023
Indiana
1 review
0 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Nice
August 25, 2023

Pads are white and look bad going to change them out to flesh colored should be fine otherwise

Date of experience: August 25, 2023
Australia
1 review
0 helpful votes
Follow Kristi P.
Unfollow Kristi P.
Share Review
Report Review

Extremely disappointed
September 24, 2023

Ordered a wedding dress, flower girl dress and several accessories.
Colours wrong.
Attempted to discuss with staff members but out of the 9 times I was transferred noone would be of any assistance telling me they would charge me to return to them even with me showing evidence of them sending the incorrect colours (the wedding dress also does not sit on the arms as advertised), then blatantly ignored me after offering a 15% discount if I accepted the dresses as is and use for a different event that wasn't my wedding and me stating this did not fix the issue (quite sure that a wedding dress only has one type of use...).
So now 3 weeks out from the wedding, we have no dresses!

Date of experience: August 24, 2023
Ohio
1 review
0 helpful votes
Follow Pamela R.
Unfollow Pamela R.
Share Review
Report Review

Buyer beware
September 24, 2023

No return's because they claim it would need cleaned

Date of experience: August 24, 2023
Ohio
1 review
0 helpful votes
Follow Margie K.
Unfollow Margie K.
Share Review
Report Review

Did not receive dress
September 24, 2023

The dress never arrived,Inhabe sent in a complaint ticket and I have emailed the company. It was supposed to be hear but unfortunately I haven't received it. Not looking optimistic if it will ever arrive

Date of experience: August 24, 2023
District of Columbia
1 review
0 helpful votes
Follow Johanna A.
Unfollow Johanna A.
Share Review
Report Review

Beautiful dress
August 24, 2023

This dress is beautiful! The beading is exquisite and pictures truly do not do it justice, however, I paid extra and provided measurements and I still need to get the dress altered. This is very disappointing since I was expecting not to have to do any alterations at all. The shoulder/strap area is so big that it falls off my shoulders and it is also a little loose in the bust area. I'm very upset that I know have to pay even more money on alterations. Other than that, the dress is very well made.

Date of experience: August 24, 2023
Maryland
1 review
0 helpful votes
Follow Tylexes D.
Unfollow Tylexes D.
Share Review
Report Review

Review
August 24, 2023

It's cool how it came quick and easy. I like the color it's just the fitting and feeling of the dress

Date of experience: August 24, 2023
Pennsylvania
1 review
0 helpful votes
Follow Savannah C.
Unfollow Savannah C.
Share Review
Report Review

Make sure to read reviews carefully before purchasing
September 23, 2023
Updated review

Easy to input custom measurements and clear shipping descriptions. However, trying to get a resolution for an issue was a haggling hassle.

Date of experience: August 24, 2023

Easy to input custom measurements and clear shipping...
July 22, 2023
Previous review

Easy to input custom measurements and clear shipping descriptions.

Date of experience: July 22, 2023
California
1 review
0 helpful votes
Follow Linda B.
Unfollow Linda B.
Share Review
Report Review

Beautiful!
August 24, 2023

I received the dress earlier than I expected which was wonderful!

Date of experience: August 24, 2023
New Jersey
3 reviews
0 helpful votes
Follow Trina T.
Unfollow Trina T.
Share Review
Report Review

Awesome
August 24, 2023

Your products will make my wedding day memorable. I am very excited to put my dress on.

Date of experience: August 24, 2023
California
1 review
0 helpful votes
Follow Rubi M.
Unfollow Rubi M.
Share Review
Report Review

Plus size elegant wedding dress
August 24, 2023

Very pleasant and an ease to manage your website, and quick delivery.

Date of experience: August 23, 2023
Illinois
1 review
0 helpful votes
Follow Sunshine Q.
Unfollow Sunshine Q.
Share Review
Report Review

Love It!
August 24, 2023

Ordered, based off the recommendation of my oldest sister. Was not disappointed.

Date of experience: August 23, 2023