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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
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11,327 reviews

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Australia
1 review
0 helpful votes
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Awesome
June 15, 2018

Great customer service and the dress looks gorgeous! I got this in a custom size and it was perfect fit! Awesome

Date of experience: June 14, 2018
Australia
1 review
0 helpful votes
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I loved it!
June 13, 2018

I just got my wedding dress from there and it came early, fit perfectly, I loved it! Thank You Hebeos!

Date of experience: June 13, 2018
Australia
1 review
0 helpful votes
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Mhmhm yes honey
June 13, 2018

I loved my dress! And everyone thought it looked great too. After sending in my measurements and selecting the rush order... it came in two weeks. Which was right on time for my middle school prom. And since I decided to be very extra and go all out I came to the realization that it was very heavy and somewhat difficult to manage when moving from place to place. Especially when trying to dance. But overall I loved the dress and how it looked!

Date of experience: June 13, 2018
Australia
1 review
0 helpful votes
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GORGEOUS
June 13, 2018

Good customer service. Was very nervous about ordering online right before the event. I also was afraid of my measurements being off so asked to add a few inches to some of the submitted numbers. Everything was taken care of and sent in a timely manner. I was so nervous about color, fabric, fit, I imagined everything going wrong. But it arrived and its GORGEOUS! My first custom dress from here and definitely NOT the last! THANK YOU SO MUCH!

Date of experience: June 13, 2018
Australia
1 review
0 helpful votes
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Absolutely stunning! It fit exactly as per the chart. I am 5'2" 125lbs. It was a tad long but perfect with 5" heels. It stayed put all night and was not uncomfortable at all. The color was a beautiful rose gold. Looked expensive.

Date of experience: June 13, 2018
Australia
1 review
0 helpful votes
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I love the dress because of its rich texture. Very beautiful and stunning, it could be worn for ballroom, pageant or prom dress. My daughter will wear for prom. It is off-the-shoulder, but you don't worry about any bra. It is designed with existing breast holder.

Date of experience: June 13, 2018
GB
1 review
0 helpful votes
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I purchased a prom dress from this site but when i recieved it the design was good however it did not fit me even though i put the measurments in. I message them begging if i could return it as i had prom in 12 days amd they just said 'return is not avaiable in this case' i just want to return my dress and get a bigger one and i didnt mind paying extra cost so i dont see the harm in that

Date of experience: June 12, 2018
Illinois
1 review
2 helpful votes
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Purchased two dresses for a wedding event, when I received it, it was not as pictured, it was not the same color, the top part felt like I was wearing a bulletproof vest, too heavy, I contacted them the next day asking to return they asked for pictures I sent them got an email saying they would refund 10%, since I refused their offer they did not get back to me anymore. DO NOT BUY FROM THEM,

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
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Such an amazing dress! I received many compliments when I wore it! I highly recommend this dress if you are looking for a dress that is both comfy and classy!

Date of experience: June 12, 2018
Australia
1 review
1 helpful vote
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Dress is amazing
June 12, 2018

I thought everything from start to finish proved to be an excellent choice!
The dress fits perfectly and looks exactly like the viewed description prior to the order.

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
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Omg where do I start I am not good with writing reviews but for hebeos am gonna do my best cause am so happy with my dress... my dress was custom made it fits me perfect omg the material I still am in shocked that I paid less than two hundred dollars for my wedding dress. I had so many compliments on this dress I would recommend this this site to anyone. Thank you hebeos for helping to make my dreams come true

Date of experience: June 12, 2018
Australia
1 review
0 helpful votes
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The dress is made of quality and packaging is professional. You can feel the weight on it. It fits my body shape well. The quality and fit were so nice I did order 6 more different dresses from this brand. Like with any folded shipping product you will have to iron or dry clean before wear if you don't want to look wrinkled. I would say it fits true to size and all the previous reviews were really helpful.

Date of experience: June 11, 2018
Australia
1 review
0 helpful votes
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SO WORTH IT!
June 12, 2018

Excellent purchase, I did custom order it though. But it fits perfectly and the dress looks exactly like the picture, if not prettier, very dressy/grand look. Great customer service from Hebeos.

Date of experience: June 11, 2018
New Jersey
1 review
0 helpful votes
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Purchased a dress for my daughter when I received it it was not as pictured and was way too big (went off their size chart) and there was a defect in the fabric. I contacted them the next day asking to return they asked for pictures I sent them got an email saying they would refund 5% which is $2.50. I refused quoted their return policy and that I filled exactly what it said but got an offer for 10% then 15 then 25 currently at 30%. Do not buy from them it says its a UK company but billing only the dress came straight from Hong Kong so buyer beware I was lay told to take it for alterations what they are offering to refund would not even cover them and a seamstress said the material underneath is damage cant fix.

Date of experience: June 11, 2018
District of Columbia
1 review
2 helpful votes
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Could not get a proper customer service from Hebeos. Thy refused to fulfill the correct order. Please help.

Date of experience: June 11, 2018
Australia
1 review
0 helpful votes
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The dress was perfect for my event. The color was beautiful and it fit very comfortably. The material was a bit thin but stretchy enough. I loved the leg slit. It was the perfect length for me.

Date of experience: June 10, 2018
Australia
1 review
1 helpful vote
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Amazing!
June 11, 2018

I just wanted you to know my daughter absolutely loved her dress and the quality of it was amazing!
Would love for you to share her photo on your site for others to see.

Date of experience: June 10, 2018
Australia
1 review
1 helpful vote
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Stunning
June 11, 2018

OUTSTANDING SERVICE AND QUALITY. This dress is stunning! I was worried it wasnt going to come in on time but I emailed the company and they rushed the delivery for me without charge. I would 100% recommend this dress, especially for the price!

Date of experience: June 10, 2018
GB
1 review
0 helpful votes
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It fits perfectly
June 11, 2018

The dress is absolutely stunning! I am wearing it for my wedding in August 2018. I received the dress in about 3 weeks from the day I placed my order. The quality of this dress is fantastic, great material stitching etc.

Date of experience: June 10, 2018
Australia
1 review
0 helpful votes
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I loved this dress. It looked great blowing in the ocean breeze. It was the perfect length. When I got it, the stitching for the off the shoulder sleeves seemed different causing a different lay on each arm but after I had it steamed it layed right. Overall very satisfied with the dress.

Date of experience: June 10, 2018