HebeosReviews 5,282

I ordered my daughter a prom dress close to a month ago. I allowed for the time it said it took to "tailor" the dress even though I ordered a standard size with no tailoring required. I sent a follow up email asking for an update on shipping when the "tailoring" window was over (14-17 days) and have still not received a response. It has been over three weeks with no communication from Hebeos. Prom is in a few weeks and I've had to order another dress which has already shipped as I cannot get a response or an update from Hebeos. Save your money and shipping costs.

Hey all. I bought a dress from the Prom Category because I could not find the perfect "wedding dress". I FOUND ONE HERE ON HEBEOS. Its really beautiful fits great. Only problem is my $#*! is too fat. I need to go to a seamstress to add material over my crack. (The top) I'm one of those girls who are tiny on the top and large in the bottom so it isn't the companies fault. I would say, some of the dress is stretchy. The $#*! part is not. I WILL CERTAINLY BE WEARING FOR MY WEDDING. Lastly, Idk if i recommend sizing up because my top half is great. (Again i have tiny boobs) but the bottom is too small. Side note: made in China but the company is very very responsive. Ships thru DHL (u need a signature upon delivery). And took WAYYY longer than it needed to for shipping.( they shipped the day i complained about no tracking number) I got this in White. It was standard sizing. Ordered on 2/22/24 arrived, 4/2/24. Please order a half of a year before your event. I recommend 100%

Ordered a beautiful dress on the website. The dress I received was nothing like it. I reached out to return it the day after I got it. This is the email I got back in in return…

The bust is large or small
2. The waist is large or small
3. The hips are Large or small
4. The sleeves are tight or loose, the sleeves are long or short.
5. Dress is too Long or too short in length
6. The dress does not like the pictures at all (where is different?)
7. Lace& flowers&beads are different or damanged.
8. The fabric does not match.
9. Dresses are dirty or damaged.
10. Packaging badly
11.Shipping late.

We kindly request that you provide us with the following photos

They still have not accepted my request. Looked at online reviews and found out this is typical of this company.

Blev lurad av det här företaget.Klänningen kom inte på det överenskomna datumet trots att de fick expresspostbeloppet. När jag fick klänningen var den sönderriven och det satt lim på tyget.När jag bad om att få lämna tillbaka den vägrade de att lämna tillbaka den på deras bekostnad, förutom att de bötfällde mig att betala returportot. Eller så betalar de mig femton procent av beloppet för klänningen och inget annat. När jag vägrade erbjöd de trettio procent återbetalning. Jag vill varna alla för detta bedrägliga företag, de stjäl och lurar kunder. Råd: Gå inte i fällan av detta bluffföretag

Not only did I pay extra to receive my dress in a timely manner which it still took a while - but they sent me the wrong color now I don't have a dress for my sisters wedding. I ordered a purple dress and I received a maroon/or burgundy last night ril

For a cheap dress it feels and looks like an expensive one, it's amazing.

Website was nice and ordering was easy - the actual product was awful, dress looked like a very cheap knock off

Dress ordered based on my actual measurements and their sizing chart. Dress received was way too big needing alterations. Appointment made with seamstress only to learn the hem needed fixed-completely uneven, in addition to other needs. Cost was double the original price of the dress. Attempted to return only to learn 'it was past the 14day return date.' Very disappointing, I'd caution anyone buying.

I ordered a pretty blue dress that was custom because i wanted to ensure that it fit for prom. I got the dress and it was PURPLE. Very purple. Not only was it purple but it did not fit at all. I asked for a refund and they said they would refund 13% so we could go to a tailor. HOW IS A TAILOR GOING TO CHANGE THE COLOR. WTF. I'm arguing with customer support and somehow losing. I re measured the measurements myself since they insisted that everything was to measurement, and it was definitely not. I checked myself! The waist was about 2 inches to big. The dress was so ugly. It looks more blue on camera, but trust me it's definitely purple. Look at the waist measurement. I put 26 as mine, and it is 28. (14x2)

Great experience and delivery when they said it would be there

I wanted to put my measurements and didn't see a place for it
Bust42, waist 37, hips 37 3/4, floor 53

Want to return...now no one has responded. No number to call. I feel like this is going to be a big hassle.

I am trying to return this dress but it's hard to find help on your end. This dress is too small and I'm not satisfied with it.

It was beautiful on the picture but I have been waiting for a month and my dress still hasn't left the shop.