Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Hebeos

Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
See all photos
How would you rate Hebeos?
grey stargrey stargrey stargrey stargrey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
Follow Tadia G.
Unfollow Tadia G.
Share Review
Report Review

Purple bridesmaids dress
February 8, 2021

My ordering experience was great. At first i didn't think that this was a legit site but once i learned It was, i placed My order. My dress came in a timely manner. It's so beautiful. Unfortunately it's too small but luckily one of the other bridesmaids dresses was too big so we're going to switch.

Date of experience: February 7, 2021
Oklahoma
2 reviews
0 helpful votes
Follow Nicki A.
Unfollow Nicki A.
Share Review
Report Review

Wonderfully Watermelon
February 6, 2021
Updated review

Order custom size plus sized gown for my Mardi Gras costume. It came early. The dress was absolutely gorgeous! Even more perfect than I coild have imagined. The quality is exceptional. The material and bodice were made with triple layered material, and the rhinestones were beautifully sewn. Miles and miles of tule... made it so flowy and dreamy! This is my 1st Hebeos gown, and I will ordering many more. So Impressed

Date of experience: February 6, 2021

Beautiful designs and in pkus sizes
January 7, 2021
Previous review

Beautiful designs and in pkus sizes

Date of experience: January 6, 2021
Texas
1 review
0 helpful votes
Follow Lupe N.
Unfollow Lupe N.
Share Review
Report Review

Ordered a dress for my sisters wedding from this website and when I received the dress it was not the color I ordered. I emailed customer service and they only offered a 10% discount because they said the color was the same as the picture. The color description that I ordered said "show as picture"
I spent $168 on this dress and very unhappy with the results

Date of experience: February 5, 2021
North Carolina
1 review
0 helpful votes
Follow Nanci N.
Unfollow Nanci N.
Share Review
Report Review

Occassion dress
February 6, 2021

I was very happy and surprised that my order came so fast. I ordered a size larger instead of ordering my exact measurements because i was worried it would take longer to get if i ordered with measurements. It was bigger and i need to have it taken in a little but i planned for that. It is great quality and i love it. Cant wait to try it on after the alterations are made.

Date of experience: February 5, 2021
Florida
1 review
0 helpful votes
Follow Traquia P.
Unfollow Traquia P.
Share Review
Report Review

Where's the dress? U*******4654681
February 5, 2021

I really just want my dress. I ordered on 2/5/21, its 3/10/21 and at the 33day mark. Where is my dress? I'm worried that I will have buy another dress. It's so close to my wedding date. I'd really like to have my dress and try it on. Customer service hasn't emailed me back. No number to call. $227 down the drain. Very disappointed!

Date of experience: February 5, 2021
California
1 review
0 helpful votes
Follow Anna H.
Unfollow Anna H.
Share Review
Report Review

Beautiful dress!
February 5, 2021

Dress was delivered within 2 weeks! Stunning and elegant dress! Highly recommend Hebeos!

Date of experience: February 5, 2021
Missouri
1 review
0 helpful votes
Follow Kelsey M.
Unfollow Kelsey M.
Share Review
Report Review

Not what's pictured
March 7, 2021

I ordered what I thought was a beautiful dress from Hebeos, knowing it could be a crapshoot with what I would get. I was hoping for the best, but glad I wasn't counting on it becuase what I got did NOT look like the picture. It looked like a child had sewn it. I contacted them regarding the differences between the dress pictured and what i got, sent them the requested pictures, and was told they would give me 10% of my money back. Sorry, but that's just not right. They have a 14 day return policy listed on their website, and I will be fighting to get my money back from this atrocity. Buyer beware of these scammers!

Date of experience: February 5, 2021
New Jersey
1 review
0 helpful votes
Follow Sheila M.
Unfollow Sheila M.
Share Review
Report Review

Beautiful dress, Amazing price
February 4, 2021
Updated review

Amazing price and quality. I was worried about ordering a dress on line but I did some research and read all the reviews I could find and it appeared everyone was pretty happy with their purchases. I am very happy and the dress was made custom it came very fast. Within about 2 weeks!

Date of experience: February 4, 2021

Amazing
January 5, 2021
Previous review

Amazing

Date of experience: January 4, 2021
Texas
1 review
0 helpful votes
Follow Cimarron D.
Unfollow Cimarron D.
Share Review
Report Review

Perfect!
February 4, 2021

Got my dress in 3 weeks, which fit the timeline it was expected to arrive. The dress did have a chemical smell to it, but it will obviously be dry cleaned before the wedding! The fit was absolutely PERFECT, I went according to the sizing provided. The dress is also so beautiful and exactly as described. The pricing was a steal. I couldn't be more happy with the dress, price, shipping, etc. I would order from Hebeos again in a heartbeat!

Date of experience: February 4, 2021
Nevada
1 review
0 helpful votes
Follow Yolanda F.
Unfollow Yolanda F.
Share Review
Report Review

Very satisfied customer.
February 4, 2021
Updated review

I get so excited looking through tour selection. I love your website. I always find something I have to have.

Date of experience: February 3, 2021

I get so excited looking through tour selection
January 5, 2021
Previous review

I get so excited looking through tour selection. I love your website.

Date of experience: January 4, 2021
Washington
1 review
0 helpful votes
Follow Alyse F.
Unfollow Alyse F.
Share Review
Report Review

Dream Dress
February 3, 2021

My dress came and BEAUTIFUL doesn't even describe it. I'm so happy with my purchase. The only issue I had, was that I never received an email once my order shipped.

Date of experience: February 3, 2021
Maryland
2 reviews
0 helpful votes
Follow Jacqueline Y.
Unfollow Jacqueline Y.
Share Review
Report Review

Do not order from this company. Requested to return the item and they would not refund my money. Scamm don't buy from them.

Date of experience: February 3, 2021
Louisiana
1 review
0 helpful votes
Follow Jackie Q.
Unfollow Jackie Q.
Share Review
Report Review

Highly satisfied
February 3, 2021

I was very skeptical about ordering offline. So glad I did! I have to get a little bit of altercations done but the dress is almost perfect.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
Follow Lashelle F.
Unfollow Lashelle F.
Share Review
Report Review

Sadden
March 4, 2021

I ordered multiple things from hand gloves, to ear rings... to a mother of the bride dress. I'm pleased with the accessories but not with the dress color! I ordered "as in the picture" which looks like a pink shade the dress I was sent is definitely brown! I was told it's because of lighting. I don't believe that and am pissed there's nothing I can do but order another, which I won't! I was give 10% back that didn't even cover the shipping fee. And it's for my mother at my wedding... I wish I could post a picture. That was the main reason for ordering from this site I loved the dress in the picture and the color was spot on to my wedding colors but sadly that is not was I got.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
Follow Megan B.
Unfollow Megan B.
Share Review
Report Review

I was skeptical because the website doesn't look very real but I received my dress and it fits great (custom fit). The quality is amazing. It arrived in less than 2 weeks! Honestly couldn't believe it, thank you!

Date of experience: January 31, 2021
Pennsylvania
1 review
0 helpful votes
Follow Dee J.
Unfollow Dee J.
Share Review
Report Review

Bridesmaid dress
January 31, 2021

Received dress in timely fashion very good material fitting is a slightly off ordered a size 12 but very challenging to zip up around the back very small bustier or wider back women but will make it work so the bride has a wonderful day

Date of experience: January 30, 2021
North Carolina
1 review
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Share Review
Report Review

Wedding dress
January 30, 2021

Its was amazing and the dress exceeds all expectations

Date of experience: January 29, 2021
Michigan
1 review
0 helpful votes
Follow Olivia D.
Unfollow Olivia D.
Share Review
Report Review

Beautiful dress!
March 2, 2021

Although I was in contact with customer service the whole time and requested that my dress be altered a certain way (which you can do) they did not complete the alterations. Also, I gave custom measurements that way it would fit the first time. Unfortunately, it is quite loose on me and I'm not sure how that could be. Also, I stated that I would not be wearing heels with my dress so that they would not add the extra length but it is definitely too long, and I will have to wear heels if I don't want to have to hold it up the whole wedding. Overall the dress is beautiful and great quality(especially for the price!) but I'm just disappointed that my request were not met.

Date of experience: January 29, 2021
Colorado
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Share Review
Report Review

Wedding dress
January 29, 2021

Ordered this as my wedding dress and loved it and fit perfectly! Just need a little alterations with length. Definitely recommend if you don't want to spend tons of money on a dress but still want to look gorgeous!

Date of experience: January 28, 2021
Wisconsin
1 review
0 helpful votes
Follow Lauren X.
Unfollow Lauren X.
Share Review
Report Review

Wedding Dress
January 28, 2021

Experience was good. I was worried about the reviews as they mostly said that returns are not easy and customer service is terrible. I decided to order my dress and I am extremely happy. I went up an inch in my waist, hips, and a 1/2 inch in the busts and I'm glad I did- as it fits perfect. I also did custom measurements

Date of experience: January 27, 2021