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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

We monitor reviews for authenticity

Sweden
1 review
0 helpful votes
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Dress
January 26, 2021

I did not have to wait long and the dress is really nice.

Date of experience: January 26, 2021
Colorado
1 review
1 helpful vote
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Fail on 2 out of 2
February 24, 2021

Ordered one dress for my young daughter and one for myself.
Neither dress were as pictured.
My dress was so loose and I couldn't even get it tailored due to the way it was made.
My daughters dressed had White and Baby Blue on it and they made all of it in Baby Blue- Not to mention, the style was quite different.
The company gave me the run around and when they finally responded, they offered me $20 refund. I had just spent over $300 on 2 dresses that would not be worn and they were not willing to accept returns nor offer a full refund.

Date of experience: January 25, 2021
Missouri
1 review
1 helpful vote
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NEVER SHOP HERE
February 19, 2021

I ordered a potential wedding dress from Hebeos- an online retailer- so I of course thought I would be able to return the dress if I didn't like it or if it was too small. Not the case. Hebeos has a RIDICULOUS return policy where you can pretty much ONLY return damaged goods. That is called SCAMMING PEOPLE. Now I am out $200. Thanks for nothing.

Date of experience: January 20, 2021
Colorado
1 review
0 helpful votes
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Great Experience
January 20, 2021
Updated review

Easy website to browse and easy checkout! Thank you!

Date of experience: January 20, 2021

Easy website to browse and easy checkout!
December 21, 2020
Previous review

Easy website to browse and easy checkout! Thank you!

Date of experience: December 20, 2020
Texas
1 review
2 helpful votes
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Buyers Beware Scammer
February 18, 2021

I was very excited when I purchased a dress from the website but sadly when it arrived it didn't fit so I immediately contacted them and let them know requesting a refund. They gave me the run around for several days and said that I ordered the wrong size so they would not issue a refund and suggested I see a seamstress. That's a horrible way to treat your customers. I feel scammed stuck with a dress I can't do anything with. I'll never use them again

Date of experience: January 19, 2021
Kentucky
1 review
1 helpful vote
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Good for the price
January 19, 2021

I got everything shipped pretty quickly and the material of the dress was good for the cost, but I would not do custom sizing again. I measured myself exactly and had said to add 3 inches to height for heels. Well, even without shoes on you can see my feet. Disappointed.

Date of experience: January 19, 2021
Colorado
1 review
0 helpful votes
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Fits like a glove!
January 19, 2021

The dress I ordered fit me practically perfect! Highly recommend

Date of experience: January 19, 2021
Illinois
1 review
0 helpful votes
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A little ink
January 19, 2021

My dress was delivered with ink marks on it. Customer service replied quickly. Their original offer was not acceptable, however we were able to resolve the issue... the dress itself was nice for the price... the zipper is poor quality.

Date of experience: January 18, 2021
Minnesota
1 review
0 helpful votes
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Beautiful Gown
January 14, 2021

I ordered my gown and gave them my measurements, I recieved my gown fast and I did try on my gown and everything is perfect, it's Beautiful, they did a Awesome job, Thank you so much!

Date of experience: January 14, 2021
India
1 review
0 helpful votes
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Untimely delivery
February 10, 2021

The color of the dress was totally different than what i expected

Date of experience: January 11, 2021
Florida
1 review
0 helpful votes
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My dress I ordered is BEAUTIFUL! I received my order about 3 weeks later, no hassle. I just needed a few alterations but overall it fit with a little room too! The pictures on the site is not the actual dress you recieve, no, but they make it very similar! To see the actual dress they make, save the picture of the dress you want on the site and ask the customer service member to send you a picture of the actual one they make! I love Hebeos, thank you for making my dress perfect for my big day! I'll take pictures and post them after my wedding next Saturday!

Date of experience: January 9, 2021
Texas
1 review
0 helpful votes
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Beautiful
January 9, 2021

I ordered my dress and it came fast I really love how they designed this dress the way I wanted it!

Date of experience: January 9, 2021
North Carolina
1 review
0 helpful votes
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Thank the lord for you guys
January 9, 2021

I really had a great experience with you all my dress fit perfect and it looks just like the picture and I'm a plus size girl.

Date of experience: January 9, 2021
Georgia
2 reviews
0 helpful votes
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Beautiful dress!
January 8, 2021
Updated review

Website is easy to navigate. Ordering process was simple.

Date of experience: January 8, 2021

Website is easy to navigate
December 9, 2020
Previous review

Website is easy to navigate. Ordering process was simple.

Date of experience: December 9, 2020
Louisiana
1 review
0 helpful votes
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Fabulous
January 8, 2021

The dress fit perfectly. Will be ordering my wedding gown soon

Date of experience: January 7, 2021
North Carolina
1 review
0 helpful votes
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THIS COMPANY IS A SCAM! I PURCHASED MY WEDDING DRESS FROM THEM AND IT WAS NOT WHAT I ORDERED! THEY PROMOTE FALSE ADVERTISING! I WOULD NEVER EVER PURCHASE ANYTHING FROM THIS COMPANY EVER AGAIN! HOW DARE THEY TREAT PAYING CUSTOMERS LIKE THAT! LADIES, DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! I POSTED MY REVIEW ON HERE LESS THAN 10 MINS AGO AND THE COMPANY DELETED MY POST! HOW DISGUSTING! I AM GOING TO REPORT THIS COMPANY! IF I COULD GIVE THEMA RATING OF A 0 I WOULD! DO NOT SUPPORT THIS COMPANY

Date of experience: January 6, 2021
California
1 review
1 helpful vote
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Wedding during Covid
January 6, 2021

I pick this dress for my wedding. It will be my third time so no white... great quality will take pictures and post in August 2021

Date of experience: January 5, 2021
Florida
1 review
0 helpful votes
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Repeat Customer
January 3, 2021

Ordering is always easy with the custom measurements. Delivery was sooner than expected. Great quality for the price!

Date of experience: January 3, 2021
Ohio
1 review
0 helpful votes
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I've had a great experience. I need to get the dress altered a bit but overall I'm happy. Again, the staff is great with communication.

Date of experience: December 27, 2020
Washington
1 review
0 helpful votes
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Sizing
December 24, 2020

It was a little too small but that was probably my fault in choosing the aizing

Date of experience: December 24, 2020