HebeosReviews 5,282

Great selection of dresses! The dress is beautiful I cannot wait to wear it for my special day!

I can't say enough good about Hebeos and their beautiful gowns. Thank you for prompt service, beautiful quality workmanship, and unbelievable prices!
I wasn't quite sure because of the low prices, but my questions were answered when my dress came. Unbelievably happy!

I bought that dress for my daughters sweet sixteen party and the dress we Beautiful my daughter was looking so Beautiful! And the Guests at the party was amazed how nice the dress was, she got so much compliments! Delivery was fast, when the dress arrived it fits my daughter perfect we all we so pleased and happy. Thank you

I planned for an elopement in only 3 weeks, the gown was beautiful and arrived earlier than expected. Some alterations needed to be made, but even the girl making the alterations couldn't believe the quality of the dress. She said it was better than most dresses that cost 1000 dollars or more. Several people asked to borrow it Thank you!

Fit perfect, ordering and delivery was so fast and easy!

Received SEVERAL days earlier than expected. The quality was superb. The 2 dresses I ordered ran large, but minor alterations made them perfect.

Overall pretty easy considering I'm not a online shopper.

The dress came a few days early and fit perfectly! It was exactly what I wanted. I felt like a fairy princess!

My dress arrived in a tiny bag so was pretty wrinkled. The belt was horrible so I ordered a jeweled belt to dress it up a bit. Easy fix! Now my gown is perfect. Thank you! I really love it after its small tweeks.

Received the dress very quickly and the was pleased

Ordered a dress 11/30/2020. Paid $32 for expedited shipping. As of Dec 3,2020 we still didn't even have confirmation of shipping so we cancelled the order and requested a refund. Hebeos refused and said the dress had been shipped but wouldn't provide the tracking number. They finally provided the shipping info and it shows that it was shipped 12/7/2020... four days after we requested refund. They are now telling me to wait to receive the dress before returning it and requesting a refund. They intend to charge me a 30% restocking fee and return shipping will be on me. Oh I also lose the $32 fee we pid to have expedited shipping. Their customer service is awful and only communicate via email. No phone number to call and speak to a person. BUYER BEWARE! I have reported them to PayPal and the FTC.

LAST TIME I BUY IN HEBEOS!
After trying the dress for my daughters wedding I didn't like the color and how the chest looked like, and I wanted to return it. IMPOSIBLE! Within the day it got it to my house I sent the email requesting the return option for standard sizes that they offer. It was not possible! I even sent pictures of myself with the dress because they requested it.
Here the three emails they sent:

"Please make pictures to show us the problem exactly. We need to make records. After confirmation in 6-24 hours.we will resolve the matter for you ASAP. Your cooperation would be much appreciated.- Mark"
" Hi Jaimie,
Thanks for the pictures.
Since your dress is made in a standard size, it may not fit individuals perfectly but need slightly alternation.
Would you mind finding a local tailor to fix the problem? We would like to refund 10% of the dress price to you as a discount. Thank you very much for your understanding
Best wishes, -Vivian"
Of course I said I do mind sending it to the tailor because I don't like the color and I said it in the very first email requesting the return.
Here the third email from them after I said I still want to return it:
" Hi Jaimie,
I have applied to our manager, if you keep the dress, we will refund 30% dress price to you as a discount.
Or if you return the dress, 30% dress price will be charged for stocking fee, both shipping cost and return shipping cost will not be refunded.
Please kindly confirm if you want to keep the dress or return it, thanks.
Regards - Vivian"

After this email I told them I was going to call my credit card to cancel the transaction, that they had a horrible costumer service, that none of the bridesmaids of my daughter were going to buy from that website. They answered me the same exact previous email but signed -Mark

HOORRIBLE COSTUMER SERVICE. They will ask you for pictures and you don't even know who you're sending it to. No solution.
Last time buying in HEBEOS I feel extremely powerless. I am so mad I send pictures of myself with the dress on.

Although this was a pretty dress it was not at all the dress I ordered. If you don't care about specifics, then this will work for you. I have been talking back and forth with them for days and they asked for pictures of the dress to make sure that they sent me a different dress than the one pictured. No progress at all in getting a return started even though I have done everything they asked. It fit well, was a pretty color, but a totally different color and the flowers were completely different than the ones on the one in the picture different shape and pattern.

Don't expect to get anything but a cheap looking dress in the wrong color and horrible customer service. They will not own up to or even make it easy to fix a mistake they made. They finally offered to make it right by refund the dress 100% if I would pay shipping then retracted the offer completely with the individual responding to my email saying they are new to the company. I have been getting the run around for weeks!

I ordered a dress on aug13 for my wedding sep 17 I ask them
Will my dress be delivered on time I will even pay for expedited shipping they said my dress was done but when I log in it say still under tailoring they also told me my dress they told me it will arrive before the 15 now nobody Responding they have no phone number in barely answering my questions my dress was 200,00 they told me will arrive before the 15 I ask to see The dress they denied access

Tons of reviewers warn about falling for the low prices and being disappointed in their order. The negative reviews made me nervous to buy my wedding dress. HOWEVER, I had a great experience and I have some tips to make sure you do too. 1) Email customer service asking for a photo of the actual item you want to buy. It will look different from the photo on their site. I emailed 3 times over several weeks and I was okay with each dress they showed me. 2) Be very specific in your order about what you want. Every photo they sent of my dress was slightly different, so I specified exactly what I wanted. They did a decent job of following my instructions. I'm very picky, but I was satisfied with what I got. 3) Order early. It took about 1 month for me to get my item after I ordered. Overall, I love my dress and I am SO happy to not have paid thousands of dollars for it!