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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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New Jersey
1 review
0 helpful votes
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Almost perfect!
April 26, 2021
Updated review

Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.

Date of experience: April 25, 2021

Would have been 5 stars if dresses were viewable in...
April 4, 2021
Previous review

Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.

Date of experience: April 3, 2021
Pennsylvania
1 review
0 helpful votes
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Prom dress
April 25, 2021

Perfect. Dress fit nice and the customer service was amazing. Will shop here again

Date of experience: April 25, 2021
Georgia
1 review
0 helpful votes
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Great product
April 25, 2021

Dress was lovely. Just make sure you follow up with customers when orders have shipped.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Perfect
April 25, 2021

Great, super fast delivery, good price.
The delivery was super fast and the dress was very good, everything was perfect.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Good
April 25, 2021

Was fast and easy. Just wish there was better communication with the process of the order being delivered.

Date of experience: April 24, 2021
Texas
1 review
0 helpful votes
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Perfect Style and Fit
April 24, 2021

I would make sure that the color is chosen correctly. We had the dress checked and the green color checked and for some reason it came to us still "as picture shown" which is still a pretty color. Overall dress is pretty and a beautiful style and fit for my daughter.

Date of experience: April 24, 2021
Massachusetts
1 review
0 helpful votes
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Great material
April 24, 2021

Fast shipping, dress is close to the picture and fast turn around, alternation is needed for fitting

Date of experience: April 24, 2021
Maryland
1 review
0 helpful votes
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Cool
April 24, 2021

It was okay. The shipping was a bit weird. But it eventually came after 2 or 3 weeks.

Date of experience: April 24, 2021
Colorado
1 review
0 helpful votes
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Order way in advance
April 24, 2021

Everything was wonderful except the shopping time. At times I was afraid my dress wouldn't arrive on time for prom but I reached out to Hebeos and they did all they could to get it to me on time and it did! I love the dress it was just stressful wondering whether I was going to get it on time or not - so order in advance!

Date of experience: April 23, 2021
Washington
1 review
0 helpful votes
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It fits perfectly from the custom measurements I sent.

Date of experience: April 23, 2021
Texas
1 review
0 helpful votes
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Wedding dress
April 23, 2021

Great customer service, timely responses, great product

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
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Dra Maria Rodrigues
May 23, 2021

I choose a dress with slight purple color and they change and send a dark cream

Date of experience: April 23, 2021
Minnesota
1 review
0 helpful votes
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One dress way over sized
May 23, 2021

Very good lots of dresses, the quality of them is on the lesser side. I'd want better quality next time

Date of experience: April 23, 2021
South Carolina
1 review
0 helpful votes
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A SCAM
May 23, 2021

I literally bought a dress that was $142 and it was taken from my bank account, however I NEVER got an order number or tracking number for my order. I contacted Hebeos and they said they could not find my order! Bull$#*!! $142 is gone from my account and went to Hebeos, I checked my bank statement! $142 for a dress I will never f*ckn get! Do NOT buy from this seller! They are scammers and will absolutely steal your money!

Date of experience: April 23, 2021
Georgia
1 review
2 helpful votes
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I ordered 2 of these dresses on March 28 and included EXPEDITED shipping that cost $45. They finally arrived April 19 (the event is on the 24th). No where on HEBEOS web site did it say they would be coming from China! I certainly would not have ordered them as the possible delay (which obviously was a real concern) would make them late or possible not arrive in time for any tailoring.

Date of experience: April 23, 2021
Virginia
1 review
8 helpful votes
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Would Never Shop at Hebeos Again.
May 23, 2021

I'm still waiting for my dress, weeks after it was supposed to be here. My event is in 6 days, when I contact them, they're rude and tell me and different thing every time I talk to some one new. One says it shipped but no tracking yet. Website still says "under construction". Another person just said "be patient". They don't care about you getting your order, once they have you money they don't care.

Date of experience: April 23, 2021
Pennsylvania
1 review
0 helpful votes
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Satisfied Customer
April 23, 2021

Nice styles of dresses, too many to choose from, great prices, strong material, arrived ontime, good communication with reps.

Date of experience: April 22, 2021
Tennessee
1 review
0 helpful votes
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For a wedding
April 23, 2021

I love this site and it has the best price that fits my budget

Date of experience: April 22, 2021
Pennsylvania
1 review
0 helpful votes
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5 stars
April 23, 2021

My order came super fast! The quality is so good and it keeps your information private. Overall, it was a good experience.

Date of experience: April 22, 2021
Florida
1 review
0 helpful votes
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Great Quality
April 22, 2021

I really love this dress. The material is very nice. I am very skeptical about ordering dresses like this online, but this one is perfect. I would definitely order from here again. It looks exactly like the picture.

Date of experience: April 22, 2021