Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.
Would have been 5 stars if dresses were viewable in all available colors. Small color swatches not as helpful. Fortunately, I was purchasing black. Hoping color is deep, rich black. Thank you.
Perfect. Dress fit nice and the customer service was amazing. Will shop here again
Dress was lovely. Just make sure you follow up with customers when orders have shipped.
I would make sure that the color is chosen correctly. We had the dress checked and the green color checked and for some reason it came to us still "as picture shown" which is still a pretty color. Overall dress is pretty and a beautiful style and fit for my daughter.
Fast shipping, dress is close to the picture and fast turn around, alternation is needed for fitting
Everything was wonderful except the shopping time. At times I was afraid my dress wouldn't arrive on time for prom but I reached out to Hebeos and they did all they could to get it to me on time and it did! I love the dress it was just stressful wondering whether I was going to get it on time or not - so order in advance!
Great customer service, timely responses, great product
I choose a dress with slight purple color and they change and send a dark cream
Very good lots of dresses, the quality of them is on the lesser side. I'd want better quality next time
I literally bought a dress that was $142 and it was taken from my bank account, however I NEVER got an order number or tracking number for my order. I contacted Hebeos and they said they could not find my order! Bull$#*!! $142 is gone from my account and went to Hebeos, I checked my bank statement! $142 for a dress I will never f*ckn get! Do NOT buy from this seller! They are scammers and will absolutely steal your money!
I ordered 2 of these dresses on March 28 and included EXPEDITED shipping that cost $45. They finally arrived April 19 (the event is on the 24th). No where on HEBEOS web site did it say they would be coming from China! I certainly would not have ordered them as the possible delay (which obviously was a real concern) would make them late or possible not arrive in time for any tailoring.
I'm still waiting for my dress, weeks after it was supposed to be here. My event is in 6 days, when I contact them, they're rude and tell me and different thing every time I talk to some one new. One says it shipped but no tracking yet. Website still says "under construction". Another person just said "be patient". They don't care about you getting your order, once they have you money they don't care.
Nice styles of dresses, too many to choose from, great prices, strong material, arrived ontime, good communication with reps.
I really love this dress. The material is very nice. I am very skeptical about ordering dresses like this online, but this one is perfect. I would definitely order from here again. It looks exactly like the picture.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: [email protected]
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.

