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Hebeos

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,959
This company does not typically respond to reviews

Instant Feedback

11,327 reviews

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Illinois
1 review
0 helpful votes
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Easy to provide information regarding dress, easy checkout procedure.

Date of experience: April 30, 2021

Easy to provide information regarding dress, easy checkout...
April 8, 2021
Previous review

Easy to provide information regarding dress, easy checkout procedure.

Date of experience: April 8, 2021
Texas
1 review
0 helpful votes
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Beat online experience!
April 30, 2021

Shopping on Hebeos has been the easiest online shopping experience I've had! The quality is great and the prices are what hooked me.

Date of experience: April 30, 2021
North Dakota
1 review
0 helpful votes
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Easy
April 30, 2021

No trouble finding a dress and color fitted perfectly to my dream :)

Date of experience: April 29, 2021
Nevada
1 review
0 helpful votes
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Amazing dresses
April 29, 2021

Fast, easy and very informative customer service. I will be coming back for any future dress purchases

Date of experience: April 29, 2021
Kentucky
1 review
0 helpful votes
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Wrong dress
May 29, 2021

Wrong color- we ordered champagne and got a gold dress so we were disappointed but it's still pretty so we are going to roll with it.

Date of experience: April 28, 2021
Mexico
1 review
0 helpful votes
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It didn't fit me
May 28, 2021

I'm sorry the dress is nice but it didn't fit me. Maybe a made a mistake with the measures. I will return it as soon as possible and that is what I can't rate your service now.

Date of experience: April 28, 2021
Florida
1 review
0 helpful votes
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I love hebeos!
April 28, 2021

My dress came earlier than expected and fit perfectly.

Date of experience: April 28, 2021
Georgia
1 review
0 helpful votes
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Good customer service
April 28, 2021

It was good. Great communication with customer service!

Date of experience: April 28, 2021
Louisiana
1 review
1 helpful vote
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Total of 11 bridesmaid dresses were purchased for my wedding. Every dress had flaws, misfit, and needed alterations. We ordered both standard sizing and custom sizing and still EVERY dress needed alterations.
Most straps were not the same size, and dresses were too long or too wide. Some of the dresses the liner did not match up with the slit on the dress.
The savings of the dress prices was not experienced due to alteration costs.
The color was more PEACH than light PINK.
Even the junior bridesmaid (children dresses) needed alterations.
Poor fitting dresses.

Date of experience: April 28, 2021
Washington
1 review
0 helpful votes
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Bad quality
May 28, 2021

Looks nothing like the picture and i got the smallest size and it still is big and im not that skinny. Like your sizes need to be accurate.

Date of experience: April 28, 2021
Florida
1 review
0 helpful votes
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Amazing for plus size
April 28, 2021
Updated review

Very user-friendly and easy to filter and look through dresses. I was able to find exactly what I needed quickly.

Date of experience: April 28, 2021

Very user-friendly and easy to filter and look through...
March 23, 2021
Previous review

Very user-friendly and easy to filter and look through dresses. I was able to find exactly what I needed quickly.

Date of experience: March 23, 2021
Texas
1 review
0 helpful votes
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Great
April 28, 2021

Great website for dresses. But the shipping scared me because I was thinking it wasn't going to arrive on time.

Date of experience: April 27, 2021
Colorado
1 review
0 helpful votes
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Made a good choice with Hebeos!
April 27, 2021

Using a new site to purchase a prom dress could be dicey but Hebeos came through and both dresses we purchased were stunning and made the decision of which one to wear a little challenging (not a bad problem to have).

Date of experience: April 27, 2021
Tennessee
1 review
0 helpful votes
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Good quality
April 27, 2021

It was good and made really well I would shop thier again

Date of experience: April 26, 2021
Michigan
1 review
0 helpful votes
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Beautiful
April 27, 2021

I havent tried the dress on yet. But I looked it over and it's very beautiful

Date of experience: April 26, 2021
Nevada
1 review
0 helpful votes
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Communication slacking
April 26, 2021

Paid for 3-7 day shipping after 10 days I requested follow up and was provided a shipping number around day 12. Thank goodness I ordered early incase we needed alterations.

Date of experience: April 26, 2021
Colorado
1 review
0 helpful votes
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Good quality but not good size
April 26, 2021

I am pretty small so it doesn't shock me the dress did not fit. The dress also had a thicker material than expected and the color was not as bright as in the picture. If it fit me I probably would keep it because it is overall a very pretty dress. The back was my favorite part. Shipping also came fast.

Date of experience: April 26, 2021
North Dakota
1 review
0 helpful votes
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Love hebeos
April 26, 2021

I had some questions on the customization of a dress I was wanting so I emailed and they got right back to me by the end Of the day! I ordered and it came in great quality.

Date of experience: April 26, 2021
Kentucky
1 review
0 helpful votes
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Great
April 26, 2021

Super easy and simple. The sizing was easy and the dresses were so cute

Date of experience: April 26, 2021
Texas
1 review
0 helpful votes
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Hebos is a terrible plane to order from. They are online only and when you try to return their poorly made knock-offs, they will only give you a very small percentage of refund with you paying $36 in return shipping. You lose money if you return to them! Worst website/company ever!

Date of experience: April 26, 2021