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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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I had to call about my shipment early last week, when I called and spoke with the gentleman he let my know that the items that were ordered, were on at least a 3 week back order. I expressed my concern and lack of notification about the item. The gentleman tried to make things right and help as much as possible. However I lost customers from my business and now I have damaged items that I am still unable to use. I am very frustrated with your company right now.
Great product best thing Free shipping
Service was good but still haven't recieved it yet.
Great price and great buy!
Great price and service and products
Your staff, Allison and Michael, have been so generous with their time and patient with me in answering all my questions. I am going to hpn for my business now because I value the service I have received from your company. Thanks!
I still haven't gotten it. Shipping has taken way longer than other places I've bought from, so don't think I'll be ordering from here again.
Website is pretty easy to use. Product is nice to work with.
The shipping was fast. The product was not what I expected. I expected a tough, sturdy industrial type fabric. What I received was a soft t-shirt style cotton fabric. I will be calling to see if I can exchange it for the correct product.
Shipping of my press was timely and everything was already assembled which made it super convenient.
Ordering process was very easy for both my heat press and mugs. Mugs took longer to come in than I'd hoped but I understand. Individual mug quality is very inconsistent.
This website always has the best prices. However, I never get an email saying my order has shipped. I check my inbox and my spam and I never get shipping notifications. Also, it takes a couple days after ordering for my order to actually ship. Most vinyl companies ship same or next business day.
Overall satisfied
Things take too long to ship. I didn't even get a confirmation or tracking number until my stuff was already at my house and that came a day later. Little advice is to have more options to get things then the ground shipping, it's 2017 use Amazon prime of something to move products faster giving better service and faster delivery because UPS ground is just too slow when you can sign up for amazon prime and let amazon handle your orders.
Really easy, great products and prices.
Overall experience was good. Product is only 19.5 inches in width however and states it is 20in. Which is a little dissapointing considering I have a 10in design and will only be able to get one out of the width.
I had a very positive experience
Fast shipping, great prices and great products!
Ordered several products from Heat Press Nation, have not had any disappointments. This is my go to Site..
Has EVERYTHING I need!
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

