Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
We monitor reviews for authenticity
I am satisfied with the service and products
Everything was as I expected. I needed a question answered about my order, and I recieved an impressively timely and helpful response via email.
Shipping was a bit slow, however it was Christmas time and that should probably have been expected.
This was a Christmas present so haven't had a chance to use yet
Love it. Best bundle prices
You Guys are fantastic. P.S. I didnt get the CD for the heat Press.
Fantastic product, great value for the price and it works like a dream.
Great products for my tshirt business.
Great mug press
I ordered HPN Signature Series Pull Out 15x15. The order was a bit delayed in shipping out as there seemed to be some confusion as to whether the item was backordered. Customer Service was friendly and helpful in sorting this out and the item still shipped in a reasonable timeframe and was received quickly (I am from Canada but shipped to a US address). The press itself is fantastic. It's my first press and I found it easy to get started with the included instruction booklet from HPN. I love the smooth opening with the air shock and pullout lower platen makes positioning items easier. I'm definitely glad I spent a little extra on these features!
Our first purchase with HeatPress Nation but we're happy with the pricing which was reasonable and the product arrived quickly.
Ordered for my son for Christmas, easy to place order, thank you
It was great experience the company answered questions needed prior to ordering and provided military discount
Very happy with my purchase. I've already placed a second order with this company.
There was a blur when ordered that said arrive by Christmas but that didnt happen and the second piece of the order was on back order and I was not notified of this. Just received last piece.
Super fast response to asimple issue with a screw. Sent a new out right away. Very happy with this company
Was super easy!
I understand it was the holiday season when I placed my order. However, it should be a way for me to track my order online. My order stayed in the pending status even when my item was delivered. When you call customer service you can never get through. However when I emailed customer service, Ephraim was VERY helpful!
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

