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HeatPressNation has a rating of 4.7 stars from 8,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HeatPressNation most frequently mention customer service and several times. HeatPressNation ranks 1st among Industrial Supply sites.
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This was a quick and easy ordering process
I am thoroughly impressed overall with the experience of buying my new Craft Pro 15x15 Heat Press! The shipping time was excellent, the press was packed PERFECTLY for shipment and the press itself is INCREDIBLE. The quality of this press is outstanding and the results I get with it have changed the game for me. Everything I press comes out BEAUTIFUL and professional looking every single time, and I can calibrate the pressure to accommodate the substrate upon which I'm pressing. I will only shop at HPN for my heat press needs from here on out!
Great Company, Great Products, Great Customer Service. Free shipping is the only thing they're missing but overall I'm grateful to have found this company to supply my heat pressing needs.
Flawless process
Order delivery time is improving, the most I waited to receive my product was 3 weeks.
Now I receive my product at a decent time.
Helpful, and fast shipping.
: :)
Wish the light mat wasn't crooked.
The only thing I would suggest, is a confirmation email with regard to shipping and tracking once the order is packed and sent. I was at a loss as to when my order was shipped and when to expect it. However, all other aspects of ordering has been a breeze and the specials are always a welcome site to see and possibly take part in.
Always happy with the products/service I receive from HPN.
Quick easy purchase
Great site and easy to use!
Product was perfect. As described.
Your customer service was immaculately implemented on small but very intimate scale that leads me to believe that on a grander scale it is exactly the same no matter the scale. You guys provided me with the option to pick it up at one of your warehouses, specifically the Fullerton warehouse, where all five of the workers took my info to lookup, locate, pull, and load my purchase with a almost machine like rhythm with a level of human kindness which changed my entire outlook on a warehouse labor shattering all my preconceived biases. Furthermore, the man whom responded to my phone call offered to help me with learning how to operate my machinery on his own time which i told him is not necessary but the offer was so grand he should be given some sort of merit for his personal effort to advance your companies reputation. My personal opinion is one where if i were the owner of this company i would do whatever it took to retain all these employees with a fear of losing a labor force most companies would be envious of their uncanny loyalty towards maximizing your company's efficiency, customer service, and overall reputation.
The price I can deal with and the service is great.My first order Five items was broken they reorder it and I got it on time and from that time I will give a Five
Good experience, easy to deal with
Great customer service so for I have experienced it twice already. Fast delivery as well
I'm a repeat customer
So far the heat press has work very good. Figure out the setting, etc.on by own
It's quick and easy to navigate and order.
Answer: Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.
Answer: Received half my order after 7 days. It has been almost 2 weeks and have not received the rest of order.

