HearingLifeReviews 69

I like my Dr, but the overall company is terrible. First they didn't send all the information to the insurance claim to correctly process the claim. I had to call 4 times to make that happen. Then when the insurance paid out they did not credit my account. I am now due a refund according to my EOB but they are saying I still have a small balance due. I have wasted at least 12 hours of my life trying to get this resolved and still don't have my refund. Billing department is inept, non communicative, doesn't follow up and I still don't have this resolved after 10 months.

I had a great experience with the "provider" that helped me. I ordered my hearing aids and was looking forward to the fitting. I got a message saying my devices arrived and call to make an appointment. I made multiple phone calls over several days to get my fitting. No call backs. I finally got through to a person who told me that my provider left the company. And oh, by the way, another store in the area is closing because there is no provider. Next available appointment is in 4 weeks. Concerned that I just got ripped off and I won't be able to get my hearing aids serviced. Starting to wish I'd bought the hearing aids from Costco.

I had one hearing aid fall out of my ear continuously. I have never had this problem with my previous 2 sets of hearing aids. After I first received them the one fell out of my ear 3 times. I returned it and it was re-made thicker. It fell out of my ear 2 times. I returned it and after I received it it fell out of my ear and I lost it.
HearLife would not replace it unless I paid the $300 lost deductible.
I do not feel it is my fault. This hearing aid was poorly made.

This is a come-on that appears to offer free hearing aid as compensation for participation in a 'study'. In reality, you are required to purchase a hearing device and they don't give a $#*! about you after that. Then, after dodging you for three weeks, you are unable to secure a refund.
Utter bull$#*!.

I bought my nearly $6,000 hearing aids in March 2018. They have never worked well and I complained to the store until I was told my one year warranty was up. In February of 2021, my left hearing aid rechargeable battery died. I took the hearing aid in and the young man sent it off for warranty repair. It took 3 weeks to get it back but it did work well.
In May of 2021, my right hearing aid rechargeable battery stopped working. I took it to the store and was told that my warranty had expired. I complained to the audiologist in charge and he later agreed to replace my battery.
I picked up my right hearing aid battery on Monday, May, 10. The audiologist installed it for me. After a full charge that night, the hearing aid did not function. I checked on the battery and the Phone app said that it was fully charged and fully synced. No sound on the
Hearing aid and no feedback when the hearing aid was covered with my cupped hand.
On Wednesday, May 12, I went back to the store to see about getting my hearing aid fixed.
The receptionist insisted that I wait for the audiologist. She also insisted that I fill out new forms since it had been 3 years since my last forms were updated. I told her, nicely, that I did not wand to fill out new forms, I did not want to give her my ID nor my insurance card.
She insisted that it was company policy that I do so. I again told her nicely that I did not care about her company policy and I did not want to fill out new forms.
The audiologist then emerged and advised that I must fill out new forms and that it was company policy. I again stated, nicely, that I did not care about his company's policy nor the federal government's policy about HIPPA forms. He invited me back to his office and asked again. I again declined. I told him that I simply wanted my hearing aid repaired. He advised me that he could help me as soon as I filled out the forms. I again, nicely refused.
He looked up my hearing aids and told me that it would be $200 to service the hearing aid and it would have a one year warranty.
I asked him if my choices were 1. That I give him my hearing aid and $200 and fill out the paper work or, 2. Buy another set of hearing aids somewhere else.
He said that those were my two choices so I got up and left the store.

After much searching I bought Devices from "Hearing Life."
Unfortunately the previous Tech. Pursued other avenues... but Leslie Murphy kept the service and professionalism of this facility alive. Leslie has been working hard with me to fine tune my hearing aids, and I'll have to admit, very patiently.
Thank you Hearing Life and especially Leslie for your help.
Egon S

As a musician playing loud music without ear protection for a major portion of my life, realistically, it was only time until I suffered significant hearing loss particularly the top end higher frequencies. Without these frequencies it was harder to understand speech and TV and I was losing touch socially more and more, slowly but surely. One of the additional excellent benefits of my hearing aids besides getting my top end of my hearing back is being able to listen to my TV in my hearing aids while allowing anyone else to listen to the TV at their own preferred volume. Recently I purchased a new Sony TV. When trying to hook up the connection unit to the cable box as I had done previously I was unable to because my provider upgraded my cable box to a newer smaller receiver without RCA plug ins that my old connection box did. Frustrated I contacted my local Hearing Life clinic in Kelowna and was greeted by a comforting voice. Maureen was very knowledgeable and helpful in helping me get the proper connections allowing me to plug directly into my new high tech TV. It is now a digital connection and Maureen walked me through the entire procedure including follow up calls to make sure everything was working properly. This is exactly how anyone representing such a great product should act and my hat is off to Maureen (I do not really wear hats!) Thank you,
Greg Bennett
www.jacktheriffer.com/music

Extremely satisfied with my Oticon Cros hearing aids. Nothing but professionalism from the time my hearing test to the selection of my hearing aids. 90 days later the product is working as advertised. This location is adjacent to St. Joseph's hospital and convenient to public transit. Have no hesitation in recommending this provider. Special mention for hearing specialist Melissa Attalla.

I know stores are still closed but I lost a part of my hearing aide so I can't turn the volume down. Since my store is closed, I've been trying to get through to the customer service number. Three times now I've waited over 30 min. I've been on hold now for 30 min plus. No one wants to take calls. It's the only number you can call and they say our call is important and they will get to us but how long? There are some people who are still working, me being one of them. I don't have time to stay online. I can't wear just one hearing aide. My voice echos back to me. How hard is this to just need one small part and I can't get help.?

Hearing Life is a rip off, do not use them!
I went last year and my hearing tested and yes I do need hearing aids. I was told to wait until March of 2020 approx. 6 months after my visit because insurance will cover my hearing aids at 100%. When I did hear back from Hearing Life I contacted them about my hearing aids and I was told that the insurance co. Said I pulled my service and gone else where. I had not. Hearing Life was supposed to look into this and call me back which they never did. You will wait over 45 minutes on line waiting for their "customer service".

Damn! Why didn't I read reviews before going to hearinglife for my heari nd aids?! My aco healthcare plan only gave me 2 options so I just went with the one 2 blocks away! Seeing1 out of 9 is all I need to know I was had. I didn't actually read what others went through but this is my experience. First of all the local # listed for the hearingLife in my area goes to their central office. You can't call them directly. When you actually get to the office it gets weird. The space is way too big for their services. I got a weird energy walking in. Those that sense energy will know what I mean. I felt I was looked at by the receptionist with suspicion or something other than a welcome. After the hearing test the "audiologist made claims like hearing aids are magic. It'll be like your hearing loss never happened. She promised the masker will take away my tinnitus. I found it hard to believe hearing aids were like surgery since they had the word aid in them. Tinnitus is a tricky thing. I never said anything for years. Once you let it go too long it can never be corrected. She didn't ask anything about the tinnitus when she made that claim. I know a woman who says nothing has helped her. I think I'm in that category. I told the audiologist how I was suspicious and she kept saying no believe me! Well, we've found out in the past few years what "no believe me" means. It was true here. After I protested back & forth with her about her 100% guarantees she finally conceded. She assured me I have unlimited benefits including replacement hearing aid. Replacements are covered with my insurance. I also didn't appreciate her chumming up with me over our mutual ethnic club. Then I finally got my hearing aids despite my creepy feeling about the place. The problem with acid is that you have limited choices. I would have had to drive quite a distance to another one. I got the hearing aids and was having problems with the volume. It was way too loud. I had to lower it half way. When I told her she said you can't do that she said it's just because you're not used to it. This is what normal hearing is. We made an appointment to redo the test. Hearing tests are difficult for me because of the tinnitus. I don't know if it's the tinnitus or the machine. That could be why it was too loud. I went unfulfilled or the hearing rest redo and all she did was lower the volume to what I told her. She never redid the test as I had requested! That was too low. I couldn't get it done again as I was off to visit my parents. My mother offered me hers and they were perfect but I can't go to Costco! Grrr. We went out to the theater and decided to swap hearing aids while there. I put my hearing aids in my pocket but when We got home they were no where to be found! When I got home to Boston I went to the hearinglife office. We were now aware of the COVID-19 pandemic and I have been trying to get replacements for 3 months. I made it in they told me it's complicated because of my insurance. I have them a week. No answer. Another week. No answer. Then the lockdown. I'm still waiting. They don't answer their emails or phone calls. I have mild or moderate hearing loss but it makes life a lot easier with it. What if I had profound?! They kept telling me because I have RomneyCare (MA statewide Obamacare) it takes a while. Then the lockdown. I ended up callin the insurance company myself both the state office and the healthcare plan and there was no complication. It turns out a claim had never been made. I was wearing hearing aids without ever having paid for them. I'm very happy because I hated the ones I had butt it is weird. These were not free trials. They took my insurance information. They got back to me to confirm it was approved. I gave them the pre-authorization or whatever it's called. I wante to get a hearing test done elsewhere just to be sure the ones I had were coded properly. Because of insurance I couldn't get it done until today. Once I have the report I am switching hearing offices! Fortunately my aco added the office I wanted to go to all along! I am sure this will go better!