HearingLifeReviews 69

When I purchased my hearing aides through them last February, I was delighted & pleased they were there to help. Just a couple of days ago, I was presented with their new price plan for charges for every service or the option to pay lots of $ for a 1-year plan or 3-year plan. I cannot afford to continue with these exorbitant prices, charges per each ear adjustment is only one of the items. I am very disappointed in this company.

I wonder how many elderly get cheated by them and dont fight back. I bought a $1300 aid. I love the people and service in California bur I got a bill from New Jersey saying once I signed the contract it voided my insurance discount. NOT TRUE. I have been fighting them for 6 mos. I know I am right. Dont put yourself thru this but if they try to xxxyou around contact the New Jersey Attorney General.

On *******@230pm I have a after delivery appointment with Jack Kimball at 397 Western Ave., South Portland, Maine. License #DL419. I arrived at 225pm as not to be late. I checked in with the secretarial staff who told me to have a seat. I heard a loud conversation on a telephone down the hall. I do not know who it was, but the conversation was social and at 255pm I gave up waiting and left. No follow up call from Jack Kimbal on that day or by 7-22-22. After they got my $8000, I never heard back after being completely ignored. Appointments mean nothing to Mr. Kimball.

Messed up my aides, possibly to sell the rechargeable, and can not get it fixed or the supplies I need.

I was totally disrespected by salesman Rick. He accused me of fraud ( which never happened), and the company did not honor 30 day guarantee. RIP Offs

I love their service and they are awesome the one in South Ogden by Ogden Clinic on 42 ND and Harrison Blvd. They have tested my hearing test and change my hearing aids update which made me feel a whole lot of better they treat their customers with respect and they are just awesome. I have had customers at my job who is hearing impaired ask where I got my hearing aids and I tell them where they are located. Hope these customers come. Also my friends.

Hearing Life came in and bought the locally owned hearing aid center I have used for more than a decade. Immediately the customer service, the quality of the audiologists, and everything about the practice has fallen apart. Today, to cap it all off, I called in and asked about a hearing aid repair and they told me the only way I could find out if it was repairable was to drive in. I drove the 40 minutes and was told I will "we can't fix this." And that I would have to buy new instruments. Well if that is the case I will be buying new instruments from another local center. I would not buy cat litter from these people.

Very disturbed that this organization would call me on a Sunday when I never inquired about HA I'm 49 years old and have perfect hearing. Someone this agency for my number so I called them back. They are OPEN AND HAVE PEOPLE CALLING ON EASTER! The number comes up as spam and when I call back it's a call center they say there locations are not open today but there call center? You have people working on a SUNDAY and EASTER. I promise I will research there BBB report. It says "the Demant group" is the owner? Not sure who that is but be careful do not trust them. What type of company makes there employees CALL people on EASTER! Low class!

At my first appointment for a test and hearing aid fitting, I should have listened to my gut when the provider already had "my" hearing aids out and charging. My first clue that I might not be getting the best personalized choice for me according to my exam and test.
I wore these for a couple of weeks and the technology wasn't as convenient as I knew hearing aids can be. I requested a different brand and was told "no problem!" I waited so long for them to call me when the new ones came in that I finally called them. I was ONE day away from my trial period on the initial ones being over. It had taken so long because the provider wasn't familiar with the software on the new brand. (I'm speaking of high-end hearing aids and well-known brands!) I would have missed the trial period exchange if I hadn't called them!
He did get the new brand ones programmed, but after wearing them for a week or so I knew the sound quality could be better.
I called for an adjustment appointment. After 4 messages and zero call backs over a period of 10 days, I finally gave up. They are obviously not interested in helping me with a brand they are not familiar with.
They clearly use one brand and only one brand. Now, I have a $6,000.00 set of hearings aids that I am not wearing.

I have made an appointment with a completely different provider who is familiar with all brands and software, and will now have to pay $500.00 to have these top of the line hearing aids reprogrammed and $65.00 per visit for adjustments after that.
The cost is worth it to me to be able to utilize my hearing aids and hear better again, but I should never have been forced into this position.

Steer clear of Hearing Life!

I paid over $4000 for hearing aids from the Indianapolis location almost 3 years ago. Never worked properly. Went back several times & they adjusted them & they worked fine for 1-2 weeks & then they completely stopped working again. I went to 2 different locations & the same thing happened each time. I went back a couple months ago & they told me I had lost 20% of my hearing because I had not been wearing my hearing aids. I got tired of driving several miles every 2 weeks to have them fixed. I will have to say the people working there were very friendly & polite.

I tried to use Hearing Life in Damarscotta Maine. I made an appointment and a week later when I arrived I was told the technician had to leave. No apology from the receptionist, just told I would have to call and make another appointment. Why she couldn't reschedule is a mystery, but I didn't want to deal with such a rude company. I came to find out the technician is now working a different company in Falmouth. A call to Hearing Life routes you through two automated systems and finally to some corporate call center. Seems like they mostly want to get you scheduled or find out if you saw their ad. They don't seem to care about local service. I even received a mailer today with the name of the ex-technician listed. I'm so glad I didn't purchase anything from them.

I had a good audiologist who spent a great deal of time with me. They even called me in for a 2 month service review. I went back for new wax guards once and they were given to me. The 2nd time I went back I had a very rude receptionist who stated I did not deserve them before she even got my name or looked up my account. It appeared as though she was just too lazy to get up out of her chair or look up my account. Everything just escalated from there after I called my insurance company. She got more rude with every phone contact with her. I will not be going back.

Too many negatives. Hard to assemble. Change battery at least once. Every week.
In addition, Bought $300.00 charger to keep batteries charged up for a year. Did not work properly. Took it back. Was told that model was discontinued and my warranty was running out. They offered me a new " improved" model at a discount. Would not replace the defective model.
I have hardly used these hearing aids at all because of the problems with them. Also because their office was closed for months due to COVID,.
Also, these hearing aids can't be insured for loss, and they MAY ALMOST SURELY be lost sooner or later because with wearing glasses, a mask, plus the hearing aid itself they come loose and fall off. Opps, too bad! Don't expect a refund for returning these aids. We have paid over $2000. 00 already on these $4,000.00 hearing aids. They have changed company ownership twice. I am returning them when they open on Tuesday, and will not pay another dime
BEWARE!

Theresa was extremely helpful and knowledgeable. When you are seeking out a hearing care specialist at HearingLife, don't settle for anyone, look for Teresa and you won't be disappointed.

Your 30-day challenge is a joke. It's nothing more than a "come on" to sell hearing aids. Really, do you think we are that stupid? And, the actor you're using is embarrassing.

I had a very bad experience with Hearing Life. I went to a different place in Toronto and got the same pair of hearing aids for $1,600.00 less. They also provided molds. The condescending, agist attitude had me upset for several days. I think an international company may have bought up the old Hear for Life/Hearing life and it has different people and a different corporate culture/feel. Nothing is transparent including the unitemized bill. Just another COVID loss. It had a really bad international help desk feel. I think the dispenser was quite good once she was done the blurb and could answer questions but she was stuck with a bad protocol. And there were a lot of short cuts. Low level cookie cutter service for a completely non-transparent dispensing fee which grossly inflated the price to $6,700.00.

Horrible experience! My husband and I went to Hearing Life in Roswell GA and saw Scott Brunson. I saw the commercial on t. V and scheduled an appt for my husband who is 47 with Hearing loss. Scott was very nice to my husband but very rude and disrespectful towards me. He spoke to me as if I was stupid and no business talking. Apparently he believes women should be seen and not heard. Because of his unprofessionalism, we will not be purchasing anything through him. We asked for information to research but he would not tell us anything. He was so pushy. The Hearing aid my husband tried on brought him to tears because he could actually hear. It was an amazing moment ruined by Scott. We as the customer should be given the time to research different Hearing aids to see what would work best for US, NOT HIM!

The staff doesn't follow-through on their promises. On at least three occasions they promised to call back with information but failed to do so. Once they required that I drive 43 miles to their Broadview office to get my hearing aids back after one of them stopped working less than one year after purchase. When I got there, the equipment was not working right, so I had to leave without my hearing aids. I could not wait around while they tried to fix it, and no way was I going to drive another 43 miles whenever they did have it fixed, so I told them to ship the aids to me. They promised to overnight them, which was another promise broken. In fact, I didn't get them until three days later. Unacceptable! I sincerely regret purchasing anything from these people and would never recommend them to anyone.
BTW, after I purchased my hearing aids from them a year ago, they have since closed the ONE office that was close by. Now I have to drive 70 miles round trip to have service done... that's IF they don't also close the Medina office.

Where to begin? Despite this company claiming their motivation is to help "some ears hear better," they frequently display a much greater interest in making as many commissions and revenue as possible. A significant portion of patients are on Medicare/Medicaid and are essentially poor. They don't have two nickels to rub together. My provider goes out of her way to help patients and ensure they have a positive experience. However, this doesn't help in getting new patients in or getting them to buy hearing aids if they have a hearing loss. If patients don't have the funds, there is not much else we can do. The district manager we have lacks understanding on these issues, as well as how to respectfully lead and treat his employees. On numerous occasions, he has been disrespectful, condescending, and rude. The monthly and weekly teams meetings he leads are opportunities to highlight who's succeeding and who is failing, which he will be vocal and belittling about, unconsciously or not. Know this, your mental health will be affected in this job. HearingLife has potential but it has not reached it yet. The pros of this position are that you will have a stable job and income, although the pay is kind of low, and raises appear to be non-existent, at least for PCCs. The benefits provided are adequate. The company provides monthly bonuses in addition to your regular wage, but they'll be paid separately and taxed, resulting in a much lower and mediocre bonus. There are far better workplaces to be a receptionist/care coordinator for where you will be appreciated and valued for your efforts.

Purchased hearing aids in March and as of now, July, still Hearing Life has not forwarded paperwork to my insurance company for reimbursement. Was told at time of sale would be reimbursed $3000. This swayed me to make purchase. I feel it constitutes Fraud and Attorney General in this state is pursueing the matter. Additionally a certified letter was sent to corporate ref. My plight. No response at all. Telephone calls from corporate was just lip service. Very disappointed with company.