Hawaii Car TransportReviews 595

I called to check on the status of my car which was being shipped from Hawai'i to L.A. And the receptionist was very rude over the phone. When i gave her the same attitude she hung up on me. I called back and asked for her name, she hung up on me once again. I called back repeatedly and asked to speak to another person and she kept hanging up on me. When i asked for management, she said, "good luck with that" and hung the phone up again.

I was done dealing with her so i phoned my mother who happens to live on O'ahu. She went in to your Sand Island office to get some face to face service. The ladies there were very kind, very helpful and very on point with answering my questions. In fact, my questions were answered within the same minute that my mother started asking them and i was able to pick my car up in L.A. That very same day.

Although i was unhappy with the phone service, i was extremely happy with everything else. Thank you, to those who made my first time shipping experience a great one! As for the lady i spoke to on the phone, i pray for better days to come her way!

When having to call more than 3 times to obtain an update on our vehicle arrival date the customer service representative told us incorrect information about the arrival and location of our car. When emailing your customer service system to "track my vehicle", emails received simply parroted back our schedule and not the location of our car on the vessel which is not a tracking feature in anyway. Upon pickup today at Kawaihae Harbor our car was filthy dirty and the dirt appeared caked on. We were unable to drive the vehicle without first washing the windows. Also, our mileage increased by 53 miles leaving us without sufficient gas to leave the harbor. We paid an additional $400 for your service that was supposed to be transported inside a container and not in the open and yet our vehicle was worse than when we used Budget Auto Shipping last year that arrived spotless, on time and without any additional mileage on our vehicle. This does constitute theft and a misrepresentation of your service in the extreme. We will NEVER use your service again and will make it our mission to inform our friends, relatives and acquaintances to also NEVER use your service.

I could not believe how easy the process was and Hawaii Transport made that happen.
First, THEY contacted me the day after I put in a request on line.
Second, they told me exactly what I needed to do and when I needed to do it.
Third, they gave me valid and distinct reasons why I would or would not want to upgrade.
Fourth, they always responded quickly to my phone calls and emails.
I felt like a had a personalized experience.
Were there some glitches? Well yes. 2 of them
1.They were upgrading their computer systems and I was not able to track my car... but that is understandable... they were up front about it.
2. We were given an incorrect address as to where to pick up the car. Because the port is only open until 3 and only a few days a week, this meant a longer period for me to rent a car. But honestly, EVERYTHING else was so superior it would not affect my choice to go through them again.