Harry & DavidReviews 639

The website said that the gift I purchased for my mother would be there by mothers day guaranteed!
They made me look like a moron! NEVER AGAIN! Don't waste your time

I ordered a Mother's Day gift on 5/3 and promised it would be there before or on 5/12. Never received it! Customer service is a joke! They use Fed Ex but then give it to US Post Office to finish delivering! My tracking is stuck and is never updated. Wasted $130! Never again! The reviews for Harry and David are awful. Should have read them before ordering

My daughter sent the miniature rose with pitcher as a Mother's Day gift. The chocolates were completely melted as to the state of being liquified, and the miniature rose was unacceptably wilted. I will certainly notify my daughter concerning the disapproval rating of this product.

The fruit basket I ordered was suppose to have lots of fruit plus two seasonal fruits.only 12 pieces and no seasonal.For what I payed it was not worth it at all very here's a picture of what I thought I was getting

I bought my Mom a cookie and flower gift package for Mother's Day. I paid $103 for 14 cookies and a small gardenia plant to be delivered to her by Mother's Day. That in it's self is a rip off, however, Harry and Davids proceeds to take not only my initial payment out of my checking account, but an ADDITIONAL $103 out of my checking account as a "pre-authorization hold". This, I was assured, will be dropped in 5 TO 7 BUISNESS DAYS. No it was not authorized by me, and yes, it reflects against my account balance. All I was told is that, "Yes, I understand, and I am very sorry, but it is not a charge, and I am very sorry..." This money was not authorized to be taken out of my account, Harry and David's just went ahead and took an extra $100 buck of mine to "hold"!? For over priced Flowers and cookies? This company is a complete scam and I will be reporting to the BBB

I ordered a sympathy basket from H&D yesterday morning. That afternoon, I found out that the recipient had moved from the delivery address so when I called H&D to change the address, I was told that they could not help because the delivery was coming from a third party. I would have appreciated if I would have been told prior to my purchase that it was coming from some place else. Long story short, I received no help from H&D, 1-800-flowers, or FedX. Needless to say, I will not be ordering from H&D again. Their customer service is horrible.

After receiving rotten pears w worms inside, Harry & David sent me a box of delicious cheese, crackers and sausage with a note of apology. Nice gesture to make the prior order issues, better.

I ordered a cake to be sent to my cousin on Friday, April 28th. I specifically stated that date on their online form. They have just informed me that it's arriving on Wednesday, April 26th. I don't understand how they can be so unprofessional. This company doesn't care about customers. This issue is embarrassing because my cousin's cake isn't arriving on his birthday but two days early. I should have read the reviews before ordering with Harry & David. NEVER AGAIN.

Was an avid H&D customer back in the 80's and 90's. The expected quality then was premium and I was never disappointed. After living in Italy for 20+ years, I came home and ordered from H&D in 2022. I was dumbfounded at the poor quality. Back in the day H&D would show up in very sturdy packaging that was unattractive, but the taste was incredible. Now the fruit taste like it came from a grocery store and H&D spent all their money on attractive packaging. This tells me the H&D's target customers are halfwits.

When I complained to H&D, someone from their Customer Service Dept called and offered me a $100 credit. I asked them why I would want $100 of credit from H&D when I can get the same quality of fruit from my local grocery store? I told them I didn't want it, said goodbye and never looked back.

If someone ever sends me a gift from H&D, I'll appreciate the gesture, but will be frustrated with needing to take extra-time from my life to deal with the massive amount of packaging/trash - and won't even open the box.

I ordered a gift to be delivered before 9AM EST 3/6/23 the order was placed, the expected delivery day/time was between 3/10-3/13/23. Well here it is 3/13/23 and the order was just given to the Fedex to be shipped so there is absolutely NO WAY it is getting to the recipient on time.

Christmas shopping for mom. The H&D website said basket would arrive BEFORE Christmas. It was several days LATE, did not make it under the tree. Contacted H&D "support" and they basically told me to "suck eggs" and they could offer a 10% coupon LOL. So **** H&D never ever again. ZERO STARS for Harry David's false advertising and horrible customer support. Money grubbing ***holes.

I used to buy the Christmas blend coffee. What have you done to it? My daughter was so excited to find it on Amazon as there no longer is a store in Minnesota. She bought me 2 bags. What a waste of money! There is no flavor but YUCKY. I want the old Christmas blend back, not this rubbish.

I ordered a Lobster Pot Pie on 2/10/23. I paid a lot of money for shipping, etc. using Klarna. When I heated it up to eat I noticed the lobster was just the scraps not any pieces from the tail, and there were pieces of shell as well. I was wanting to order this since before the Holidays, but put it off. Then the price went from $50 to $59.99. I didn't even finish the pie. What a rip off & total disappointment.
Order number NGTC2KG4-1

Purchase date February 10

Card used
VISA •••• 5432

Paid $19.24

Left to pay $57.74

Payment method Pay in 4

Summary

Lobster Pot Pie $59.99

Shipping $16.99

Total cost $76.98

View order in the Klarna app

I will never do business with this company again. The first order of oranges out of 24 honey bells there were 6 the rest of the order were just oranges. And half of them were soft and starting to mold. Called customer service and they said they would send me out another order. The next order was even worse called again and after being on hold for like 10 minutes the lady said they were all out of the regular honey bells so they were going to send me organic honey bells. She said they were more expensive and so much better so I got the organic ones on Saturday February 18th and this is what I got when I opened up the box. I'm going to just try to get my money back but it seems they don't want to do that so we will see.Wish I could give it a negative star

Paid for a $55 chocolate decadence chz cake. What showed up was a 4"x4" piece of fudge... Dude it was sooooooooooo small, serving size of 2! Thing weighted like 12 pounds, it was soooooooo hard to cut, I had 1 lil bite, & it was bland, no taste at all... VERY DIHONEST COMPANY... DO NOT, WASTE UR MONEY, GO ELSE WHERE...

I was given a gift ordered early Dec. I was suppose to get the Cushman Oranges for Christmas 2022. Here it is 16 Feb 2023 and I still have not received the oranges. I was sent a card from Harry& David stating my order would get here in January. I never got a notice from Harry & David that delivery was changed. When I called to inquire I was treated so badly and will never do business with them. They do not care for their customers and they make it obvious. I would rate them less than one star if that option were available.

I ordered a Birthday Gift Tower for my sister's 85th birthday. The package was delivered a day earlier than expected. Everything was fine, except for the box of pears. The pears were frozen solid due to traveling in sub-zero temperatures during New England's polar freeze at the beginning of February, 2023. The first photo posted is of the pears' appearance on arrival. The second photo is a cut pear a day later.

I contacted customer service and was told they would immediately send a replacement box. Instead of five pears, my sister just received a box with a dozen beautiful pears (the third photo). She is very pleased.
Thank you Harry and David!

I placed 2 simple $35 orders online on 02/04/23 to be delivered on or before 02/14/23, Valentine's Day. I phoned 02/13/23 to make sure everything was still a "go". I was assured everything was exactly as I ordered and would be delivered. I received a voice mail on 02/13/23 around 3pm to tell me they had to switch out one of my orders because the item I ordered was out of stock. I returned the call and spoke to a very nice young lady who tried her best to explain the item was not available and something else had been already selected to replace it. I wasn't as excited but agreed. I then went online to check the 2nd order I place. It showed that item also had been replace with a tower of english muffins. I called. I spoke to a man who's been there a long time as I recognized his voice from past years ordering. I told him the tower would not work as the item was for a 9-yr old boy, for Valentine's Day! After much searching (can't replace with that, it's Wolferman's, no that's Harry & Davids, just because we're on the same site really doesn't mean we interact) found a replacement. He canceled the tower order and ordered the replacement, but it would be delivered 02/15-not in time for Valentine's Day. My hands were tied. I got an email this morning confirming shipping...of the tower to the 9-yr old. I've been ordering for several years and, at times, people DON'T get what I ordered them. Shame on me for continuing. I'm done.

I suggest people try Hampton Popcorn & Candy Company (www.hamptonpopcorn.com) and Gourmet Gift Baskets (www.GourmetGiftBaskets.com). We've tried both and gotten everything we ordered and on time!

This product arrived to me, not as advertised. The picture shows beautiful cookies in an elegant box. What arrived was twelve pair of cookies wrapped in plastic wrap. Upon tasting the cookies they were very disappointing in taste. Pepperidge farm cookies are much better and way less money... No satisfaction after chatting with a customer service person.

We purchased the chicken pot pie dinner from Harry & David as a sympathy gift. I just heard back and was told the meal and wine were absolutely delicious. Makes me so happy to bring a little joy to a grieving family. I highly recommend this meal along with the Chardonnay. I dont have photos as I live in a different state as the recipient.