Harry & DavidReviews 639

Absolutely the worst ran company ever and super overpriced. Costumer support is over seas and they will hang up on you.

I made my first purchase on harryanddavid in 2021 for grape fruit. The fruit quality is no different from a local supermarket. That is fine with me. What made me very upset is that I did not know they automatically put me into annual membership renewal which I never know about it. Until recently when I audit my credit card and find out they have charged the annual membership for last two years. I called the customer service and canceled this membership permanently. They refunded me this years membership, not last year which is too long ago.

Received Harry & David Christmas Cookies Box from Macy's. They were the worst cookies in the world. Totally unedible!

I have never been so disappointed in this company as I am right now. I have been charged double the amount because of a pre-authorization policy payment?! I live on a fixed income and they deducted double the amount my order was for! I now have to wait 10 business days to receive a refund and I think this is BS! I will make sure I tell everyone who will listen that this new policy is a scam. I am so angry right now and I will never order from this company again. SHAME ON YOU for holding on to your customer's money like this. NOWHERE on the website or the order confirmation email I received states this would happen, otherwise I would never have ordered from them!

Received a mixed box as a gift but after reviewing ingredients I will not be eating the majority of it.
If you want to send someone a gift full of harmful chemical ingredients this is the place to get it.
BHA and BHT are the main preserving agents (known cancer causing ingredients banned in many other countries) Not what I'd consider a carefully selected food item to contain. If Harry and David want to brag about their products moving forward they need to do better!

My son believed, based on their website pics, that he was sending me a beautiful gift basket
What I received was a box of products and pears bruised and soft, below grocery store standards.

After 4 phone calls, no one could restore my account. All 4 had thick accents that made them very hard to understand. One told me, let's stop trying to access your account. He told me to go back in and sign in as a Guest. There is no way to do this. I found this out when I called back. I wanted to spend $296 for a Wine/Cheese Monthly Club but, I could never figure out how to place an order online. I could have placed the order over the phone but my communication was so sketchy with the reps I didn't dare try to do it that way. Harry and David has good products but the worst customer service I've ever experienced. I remember in the past dealing with efficient, easy to communicate reps. That's apparently a thing of the past. After wasting a couple hours of my life with Harry and David I will never order from them again and I will make sure to pass this on.

I bought from Harry & David without doing due diligence to see if the same product was available elsewhere. A day after placing my order I checked Amazon and they have the same chocolates at a lower price. Also note that I'm a prime member thus I also receive free shipping. H&D used UPS to ship my parcel. I placed my order on Friday morning and it's now Wednesday morning, 5 days later, and the intended recipient still HAS NOT received the package. If I had to do it over again I would choose Amazon without a doubt or simply buy a competitor's product (a gazillion places sell cookies and cakes). Shame on me for not doing proper research/due diligence!

Title sums it up I was given smoked salmon for a present it is without doubt the nastiest thing I've ever eaten I don't know how it is legal to distribute this garbage and call it food shame on you

It's a pity as their products are so yummy! I spent an hour carefully selecting items for my team, inputting their address and ensuring I was within my budget. I placed the order and got a confirmation email... simple and effective. BUT, the next day, I got a message saying I needed to call back as my order was incomplete. After calling them (and taking 10 mins to get to a human being), they said I needed to pay an additional fee before the order could be placed due to tax. At first I thought it was fraud, but no, it was them not having correct processes in place and demanding money AFTER I ordered. They really couldn't help on the phone, so I cancelled my whole order... which then took another 5 emails for them to get that part right. I have no idea how my credit card will be charged, am too scared to look. Shocking H&D, completely shocking.

As a Passport member I placed an order via their website (logged into my account) and Harry & David still charged me the full shipping cost! They were unable to refund the $20.98 shipping/service charge. I had to call back the next day to get it refunded. I asked for a manager, they Care rep said he was not able to transfer the call to a manager. There must be thousands of orders of people being incorrectly charged for shipping when they are Passport members. If I was a lawyer I'd file a Class Action Lawsuit against them. Any lawyers out there?

I canceled their subscription called "Passport" back in January 2023 after they completely botched orders, NOW (Dec 2023) they are trying to renew the subscription that was canceled and charge me. They hung up on me after me waiting on hold with them for 30+ minutes etc. What a run around! Stay away

A gift came to us and a pear was frozen I'm sure due to the UPS truck. I called them & they are sending out a replacement pears. Other than that I can't say enough about how delicious the dessert was. I've have lot of dense chocolate cakes but this small dense cake was out of this world delicious. I'm now trying to see if I can buy just the cake. Great company. Roberta from Ct.

I paid 87.45 for a basket of oranges and candy I received 9 oranges and about half pound of cheap candy it was so disappointing even the basket was metal please don't waste your money send a gift card such as a visa or mastercard your recipient will appreciate it more believe me

I'm not sure if harr and david actually have customer service staff because after a lifetime of waiting I still never got any assistance. I have ordered many times from this company but this last order is exactly that, my last.

My wife ordered some pears and noticed after she placed the order that she had used our old address. She called and was assured the address was changed. It shipped - to the incorrect address and they blamed their carrier for error. Agreed to send another order to the correct address, would get an email confirmation in 30 minutes. You guessed it, no confirmation. She called back and was told it takes 24 hours, not 30 minutes. She called back, no record of the new order. It goes on and on. They don't know what they are doing, their service is horrible and if you've read the reviews from others you can see also often poor product. If you are smart, just don't order from them. If your goal is to overpay for substandard products, work with a company that doesn't meet their commitments to customers, engage in false promises from their offshore customer service call center and come away completely frustrated, then by all means. Place your order with Harry and David. Just don't whine when you are met with frustration and disappointment. If I could give them negative stars, I would.

Worst experience I've ever had with a mail order! The person that took my order could barely speak. English took me 40 minutes to place an order. When the people got their order, there was no acknowledgment of who sent the order to them! I called and complained And they wanted me to accept 50% off on any future order. I explained I was not interested. I will never use them again. They don't care.

I get a least one gift a year from unimaginative family/friends. Not much effort to do and looks and tastes like no one cares. The fruit is always bruised and rotten. I just got pears and thought I could salvage some for a pear tart, nope, bad all the way through. I contacted Harry & David and guess what? They will replace the order with more rotten pears. They can send and resend because it's overpriced and don't lose any money by replacing.

Harry and Davids must be slipping. Coupon sent to me for free shipping. But not honored. NEVER AGAIN! Will I order from them. Shoppers Beware!