Harry & DavidReviews 639

Products are ok, but about half of my transactions with this company had unusually random problems crop up (all on their end), which then require human contact via phone or chat. I realize that I'm half of the language barrier, but it's happened so many times now I've seen a solid pattern of polite apologies alternated with intentionally not understanding or responding to whatever the issue may be. They'll keep you going as long as possible, even for hours, until you give up in frustration. It makes zero sense for a legit business to run this way, it almost feels like there's something else going on.

I ordered a fruit box along with a cheesecake for a 95th birthday. The cheesecake came separately, and the fruit box has still not been delivered as the shipment says separate deliveries. One week later is not acceptable.I was embarassed asking if the recipient got the fruit as well. For a well known brand, this should not happen.

Harry and David had no problem dinging credit card Feb. 24th, and not shipping until March 8th. They shipped March 8th because we called them March 8th demanding to know where gift to ill patient was. I didn't know I was waiting for Harry and David to plant the trees and wait for harvest.

Received the large tower, box up-side-down on my porch, no cooling pack, melted. Very dissappointed.

Used to be pricey but great. Now really pricey & no better or worse than fruit from grocery. Not worth it.

I ordered fruit for my granddaughters birthday 2 weeks ahead of time. The order was not shipped until the day before the delivery was promised. Delivery will come 3 days after her birthday. I called and got the run around. Worst company ever!

I ordered a gift for Valentines Day, site stated to order by 2/9 for 2/14 delivery, ordered on 2/9. NEVER delivered. Called customer service no help at all.

Over a week ago, I ordered a Valentine's Day gift basket off the Harry and David website. The requested date of delivery was the 14th... VALENTINES DAY! Yesterday, while tracking the shipment, I get notified that the delivery was delayed and now would not be delivered until the 15th. NOT VALENTINE'S DAY! Apparently there was a sorting issue with FedEx which caused the delay. Upon further investigation, the product I ordered wasn't even a Harry and David product, but a Simply Chocolate product and Harry and David couldn't help me with this issue because the product wasn't theirs... even though I paid Harry and David for the gift basket and ordered it from their website.
I now have a delivery date of Feb 15th between the hours of 10:00 am and 8:00 pm. The email says 2:00 pm, but when I called FedEx, I was told it could now be up to 8:00 pm. Well... that's great, seeing the delivery address is a business and not a residence and closes at normal business hours. Let's just see how truly badly this experience can be. I will NEVER order another item from Harry and David, or Simply Chocolate, or whomever the heck you are.

Ordered a V Day large item for senior person. It never made it. Harry and David stated 4-7 business days to arrive - it never did. Very disappointing and my last order ever. It's still on a truck who knows where. It's past 8:30 pm on V-Day - no package. My order number is *******772

Do not make an order with this business. I placed an order a week in advance to make sure I get what I wanted on time. I was told by multiple people that I will get my order on time. The date comes and I have no information about my order, no tracking order nothing. I call again stating my issues then the owner states it was put on hold for another 2 weeks. Stay away from business better off going with someone else.

I ordered their Happy Valentine's Day Sweets Gift Box for $140 plus shipping. Their website made it look very nice, professionally arranged, etc. It arrived with all the individual items jumbled in one big pile in the box. Very unromantic, thoughtless and scattered. Value of the contents was probably about $40. Arrangement and presentation was absolutely worthless. And, they included some big coupons in the box for the next time someone loses their mind and orders from them. Rip off, unprofessional company.

I ordered two boxes of truffles over two weeks ago. This morning they called to say they needed a different card, although the first card was fine. Then they didn't add in the discount and were more interested in selling me more items than fixing the problem. I have enjoyed this item for years but will not order again. Outsourcing customer support has not worked well for them in this case. Too bad.I live in Oregon and was buying from an Oregon business. An additional update: because it wasn't miserable enough, after I spoke to them and they had my credit card go through, they contacted me two days later to say my order needed a credit card! I even forwarded them my processed invoice and made sure the amount did post on my card. Which it did. I refused to give them a credit card and they emailed that then they had to cancel my order. I did contact my credit card company and got a refund. Never never never deal with this company.

I ordered pears from Harry and David in the past, and they came very well packed and very tasty. However, I saw that they had a sale going on in the beginning of February. I thought I would go for it. Well, that was a big mistake as the pears came all black. The rest of the stuff was pretty stale. I think if it's after Christmas and they're having a big sale, don't go for it. It's most likely going to be bad. They did offer a 50% refund, however I feel it should have been 100%

I was gifted a food package from my realtor. It included summer sausage, some cheeses, few chocolate chocolates, and a box of pears. The pears arrived covered with large black spots. The weather was very cold outside, and the pears almost looked burned. They were big black spots all over them. I contacted Harry and David and they sent me another box of pairs. The pairs they sent the second time were also spotted with black, except for one that was wrapped in foil and tissue, and it looked nice. I contacted Harry and David And they resent a third box of pairs. The lady assured me these will be perfect and I said they all need to be wrapped in foil. Otherwise they get black spots on them because I assume because of the cold weather. She said oh these will be perfect. They came, and they also were not wrapped in foil and also had black spots. I'm giving them a three because I peeled them and ate them anyway and they were absolutely delicious pairs but when you give them to someone as a gift they are ugly, you wouldn't buy them in a store you would walk by them. It was funny the way the picture in their brochure looks and the way they actually look was completely different. After three times. I just gave up and thought I don't think they're going to keep trying till they get this, right They don't care I guess because I told her one of their reps that they had to be wrapped in foil based (on the one that came that was wrapped in foil and looked good) and they did not follow up. I would strongly suggest don't give these as a gift to someone. The other food, the summer sausage the cheese, the chocolate was just not memorable Have no idea how much it cost so I can't weigh in on that.

I've been looking forward to eating one of these pears for a long time so I finally placed an order. 1st they sent them to the wrong address then they made it right and sent them to me. I couldn't wait to get them. When I did, I received a full box of rotten pears. Not 1 pear was eat able. I was so disappointed. I called they are shipping me another box but now I am scared that the 2 gift boxes that I ordered are going to be delivered with rotten fruit. In conclusion the fruit is so expensive and the worst I've ever seen or expected but the customer service was good.

Everything in the gift basket was either damaged or of poor quality. In the past, receiving a Harry & David box was thrilling as you knew everything inside would be the very finest. The new owners have trashed this one time symbol of class and prestige!

I ordered a basket for $150.00
I got a message saying that they were out of stock on some of the items so they substituted. I asked my relative to talk a picture of what was delivered and it was not what I ordered. Don't order from this company. 1 800 flowers owns them and they are the worst flower company. Just call a local florist near to where you want flowers delivered to and they will do that.

I made one purchase (product was fine), but now I receive about 3 emails every day. I have tried to Unsubscribe 8 times online -- trying to change to monthly, to Unsubscribe completely, and finally in desperation I changed my email address to a dead person -- NOTHING WORKS. Their useless Unsubscribe page is a complete LIE. Next called Customer Service, and was assured I would be taken off the mailing list. Nope! Another lie. Called again a week later, and was assured again (by Janelle). I asked when it would be effective, and was told "Immediately." Days later I'm still getting emails. More lies.
As others have noted, their ineffective Customer Service is "LIP SERVICE" only. I don't think it incompetence... it is crystal clear their inaction and disinformation is deliberate, unethical and business-stupid, basically, "We're gonna do what we want, to sell more, and we don't give a damn what you say or want, or how you're inconvenienced." A shame, as I would have liked to order again, but "character" in business is all-important, and this company shows none.

Not typically one to write a review, but moldy oranges warrant an exception. The quality from Harry and David's is despicable!

I ordered cookies, mandarins, pears and cheese, and honey-bells. Shipping was split up, I was charged for each shipment, delivery dates did not reflect same date when purchased. Called the call center (is overseas), they were rude, made excuses and gave no reason for delay and no helpful assistance - one agent actually told my 'fruit was out of season!' When I made the order I made sure to check that it was available for shipment as it states that underneath the product! I escalate to corporate and again excuses, excuses, excuses. I had issues a few years back and thought I would give Harry & David another try - no improvement in customer service, customer satisfaction or on time deliveries. Big mistake - definitely find another supplier that cares about the quality of service and is appreciative of your business - it is definitely not Harry and David!