Harry & DavidReviews 639

Don't waste your money on any of their baked pastry items. Quality is subpar to anything you can find at a local grocery store. Wish I could give a zero star it's that bad.

I've ordered gifts from Harry & David's several times over the years. I don't know what changed over the past couple years, and not in a good way. Twice last year, I sent gifts from H & D. The first order was a birthday gift. The recipient told me it was inedible. I complained and a replacement was sent but it was terrible. So, thinking it might have been only one product, I sent Christmas cookies to a large group. They arrived after the place closed for Christmas (after the date requested), and of course we're stale. I won't get stung again and I suggest that you go elsewhere for similar products.

Expect shipments in two weeks or longer. Fed ex changes ship dates and haphazardly delivers or not whenever.

A friend of mine sent me a lovely box for a get well present. Everything came in a wooden box which contained cheese, crackers, nuts, sauces, two apples and then the bottom of the box had pears. There were several pears and ALL of them were greatly damaged. We inspected each one, but there was no saving them. They were extremely bruised and had turned black and were mushy. Not very appetizing! Of course, I did not want to tell my friends about this, so I am telling you. I know they spent good money to send such a lovely gift and would be very upset if they knew what had happened. I just think you should be aware of the problem and maybe there is a better way to package them or maybe they are too delicate to ship from the West Coast to the East Coast in the hot summertime.
Thank you.
Mary Ross Bonds
C/o Marie Axelberg

I ordered a promotion gift for my manager and found out it couldn't be delivered until 8/24... with $17.99 shipping costs. So called customer service and asked them to find an item that could ship this week. The lady I spoke with said she had a similiar item that would arrive on Thursday with additional $9.99 express shipping. She offered a discount due to the delivery disappointment with the first one. I agreed. My manager received it today... wrong order. I don't recommend this company... you never know what you may end up with.:-(

Great Selection - good options for joining and for discounts including free shipping - However, I will Never TRY (try being the key word here) them again. I could not get the checkout page to load and called for assistance; I was told, by the IT lady, if you are using Microsoft Edge or Chrome - it can take more than 24 hours to load the checkout page! I work in IT and this is the most absurd response I have ever received from any company IT representative. In this age of technology - nothing takes 24 hours to load. So, the answer is - they don't know how the technology works - the person on the phone is not an IT person and cannot help - They can only place the order. If they can't get a webpage and checkout right - what confidence do I have that they can get the order right!

... I was so impressed and appreciative of what I know was a very expensive box of goodies... cheeses and crackers were very good... BUT the lower level of the box was pears... and I was so looking forward to them because for years we ordered them... but as they got so expensive we had to stop... So the gift box was a wonderful surprise... However the 8 pears never ripened... we followed ripening directions---they are still hard as a brick 4 weeks later... tried cutting them to no avail. I hesitatingly advised the giver so she could get a make-good order. After two days a new box of pears arrived... wonderful! BUT I LEARNED SHE HAD TO PAY FOR THEM---SO BAD! H&D SHOULD HAVE SENT A MAKE-GOOD... CHEAPSKATES AFTER SUCH AN EXPENSIVE GIFT!

Ordered a beautiful arrangement of irises and lilies for a memorial service. Paid extra so they would be at the venue a day in advance. The flowers arrived a full day late, seconds before the service started, and they were a completely different arrangement than ordered. They refunded the expediated shipping I paid for and I asked that a new arrangement be sent to the co-worker ASAP. The soonest they could do it was 5 days later and that arrangement never was received and it should have come yesterday. Customer service never offered to make this right. I had to argue for the (1) refund of expediated shipping or (2) a apologetic courtesy arrangement and finally (3) a full refund because they couldn't even send that one timely. NEVER DO BUSINESS WITH THIS COMPANY OR 1 800 FLOWERS! THEY SHOULD CLOSE THEIR DOORS FOR THE LACK OF ANY KIND OF CUSTOMER SERVICE. The orange lilies and purple iriis pic is what was ordered. The crappy unattractive half dead arrangement on the blue table cloth is what was received.

Nice service here.
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My wife and kids got me a box of pears for Fathers day because i love a good pear. It has been over 11 days and the pears are still hard as a rock. They are not ripening. They are just rotting. Terrible waste of money

They will send you rotten fruit a month late. When you try to get a refund the staff is RUDE, ignorant, and unwilling to help. SAVE YOUR MONEY and GO ELSEWHERE

Placed an order for a sympathy basket on 6.18 for a death in the family. Total cost after shipping was $103 and some change. The delivery area is a bit remote so a few days would be understandable. 3 days later I'm still not seeing a shipping number - call customer service who states, they have until the 28th to deliver the basket... Wait that is 10 days, I need it to be there much sooner - customer service says Oh I'm sorry we can't make any changes to the order at this time - after 10 minutes of arguing I'm told the shipping label was made and it could ship any day - It is out for delivery now on the 28th. What good is a sympathy basket 10 days after the funeral.

Your steak are great but come your au poivre is a gravy and you bearnaise is a hollandaise. Really bad.
Where is the tarragon, the shllotts, the butter. With a famous nane like yours is below quality.
Where is the pepercorn in your poivre, there is a reason it s call that way
Very unpro. Come back to me i own a restaurant for 30 years, i ll teach them for free... wake up

We ordered a gift basket for fathers day. Every day, the update stated that it was on its way and indeed, it never came. Fathers day came and went. When we reached out the company, they barely offered an apology and refused to send a product or compensate in some way for their mistake. I would never order from them again.

I received a Harry and David gift box of mixed items that included pears. Usually their pears are wonderful however this time the pears did not ripen. I called customer service and they sent another box of pears. Again, these did not ripen after 2 weeks. I called again, mainly to let them know of the problem with their pears. I didn't ask for anything, but their customer service rep is now going to send us cherries! Customer service does not get any better than this!

6/11/21
I ordered for the first time a gift for my father's birthday and Father's Day. I got the Raspberry Cheesecake and the Heritage Chocolate Assortment.
My dad said the Raspberry Cheesecake was not worth buying due to the crust being so think and not much for the thickness of the cheese also the flavor was just so so, he also said the my brother also had a slice of the cheesecake and was not happy with it. The Heritage Chocolate was well worth buying. I did call Harry and David and they were very apologetic and gave me the choice to have the money back on the cheesecake or replace it with something else of same value. I asked them to please send him another box of the Heritage Chocolates. They did at not charge shipping cost and he got it the very next day. I am pleased with their customer service… I am giving full stars due to the good customer service.

Debbie

Super upset. Ordered one thing and something else arrived very disappointed all that money for a silk crappy basket

I read a lot of the negative reviews. The smashed box or the rotten apple.

Some of that... in fact most of that is probably related to the shipping (which fed ex is horrible).

I assure you... when you call customer service (not just write them a letter) they will fix anything immediately.
Their customer service is top notch.
Everyone has negative things to say about everything.

If you are not satisfied, they will make it right. They took care of my problem with a delivery deadline immediately, even though it was fed ex's problem.

I didn't have to write a second review, but don't be passive and then complain. They WILL make it right. They have for me. I would recommend them for everyone and every birthday cake from here on out will be from them. Every gift basket will be from them. I am their number one fan.

I went to see my sister and brother that I haven't seen in 5 years. I brought them truffles. They melted in our mouths.