Harry & DavidReviews 639

They don't even deserve 1 star. They messed up a Christmas order so badly. It finally got delivered the end of January. Terrible customer service. Their products are of the lowest quality.

Received box of H&D Royal Pears. Had 2 discard almost 1/2 the box: badly bruised/spoiled. Using online "Chat" replacement box now being sent. Have received H&D gifts at least 6-10 times. Gift givers had big hearts: H&D products/gifts were acceptable quality 4 price giver paid. Personally I'll never use H&D due to their quality standards. (I tried entering proof of purchase however photo would not upload.)

On their website they had a deal for buy one gift basket get another basket for 50%off. Since I had six baskets I need to order for my friends and family I was extremely ecstatic about this deal. A way I can order baskets for my loved ones yet not spend an arm and a leg doing it! I called customer service and Spoke to the order agent who told me that he couldn't answer any questions about on going deals and that I would need to speak to a customer service agent. I then said to him I'm planning on ordering 6 baskets today but wanted to see if you had this promotion. He proceeded to tell me yes you would need to speak to a customer service rep and that he could only place the order so I was already confused as to why he couldn't answer my question or help me place my order. He then connected me to customer service where I waited on hold for 30 minutes. I figured it was the holidays and they were extremely busy to go ahead and take advantage of their system that if you leave your phone number they will call you back in the order your call was received. I left my information and never heard anything back from them that day. The next day I called in again and spoke to someone from customer service. I tried to order my six baskets and was told that that promotion I had seen on line was not available and never was available. They weren't helpful at all and now that promotion has disappeared they would not honor it. If I knew this was going to happen I would have just ordered my 6 baskets online. I felt it would be easier to speak to an agent since my orders would be traveling all over the united states. I am very disappointed by the lack of service I received and am going to take my business elsewhere. To have a business not return your phone call, not be able to take advantage of a great deal around the holidays that would have saved me money is very disheartening. To top it off the customer service agent said they didn't know what I was talking about and that they never had this promotion available ever made me feel like they thought I was trying to deceive their company or take advantage of them. I've never ordered from Harry and David and based off of this experience I probably won't ever again.

Like many others, we received our package with rotten pears. We contacted them, and they sent us another package. Cool. Then, we get the new package... rotten pears, again. While the rest of the box was fine, the quality of their pears HAS to be poor if two boxes have rotten pears.

Cannot cancel Passport! Do not sign up. What a ripoff! IT AUTO RENEWS EVERY YEAR! Sitting on hold for 20 minutes and still no one answers phone. Cannot cancel online! UGH! I will never order from them again!

I ordered three of "The Big Book of Christmas Cookies" and was overcharged. The price in the catalog is $34.99 and I was charged $39.99 for each item. I spent over an hour with the agent on the phone trying to explain the discrepancy, but to no avail.

Harry & David's products are great and cannot be beat. However, today I had a rather torturous experience with a customer representative. The rep was polite. So I hung in with him. Am writing because customer services needs to do a better job on screening reps and on training them with respect to products and software used. The rep's difficulties were exacerbated by having English as a second language (ESL). The rep was dealing with a lot and while always polite--seemed overwhelmed. Suggestion: monitor/train/support ESL speakers on product, software, and related issues. Thank you.

I ordered a Christmas cactus on Nov 23 with delivery to be Dec 4. I checked on Dec 4 and it had never been shipped. I called and they said it was sold out (yet they charged my credit card). They sent a "replacement plant" and assured me it would arrive on Dec 9. I checked on Dec 9 and it was never shipped either. This is FRAUD. I am having trouble reaching them... 2 hour wait time on phone. I would like a refund.

I placed an order for a Sympathy Basket to be delivered in 2 days via FedEx. Three days later I placed a call to Harry & David as the shipping information showed no movement. I received a callback 45 minutes later, as they had a high number of calls. I was extremely disappointed to find the call was "outsourced" and the young lady on the other end volleyed from apologizing to placing me on extended "holds" without offering a real solution. I was truly disappointed in the lack of basic understanding and that I had spent $100 on an item I didn't receive in time, and wasted and additional 30 minutes trying to get a solution. My employer orders from Harry & David quite a bit; which is where I took the experience from. Never again, and I'll take the corporate account with me.

Poor Product upon receipt. The pears were all rotten and inedible- not sure why their packaging sucks especially for perishable item that's included in the box.

I opened day of receipt.

I am rating one star because of the other cracker and snacks included which appears in decent condition.

Just to be clear, my review is not about Harry & David products, but rather an awful website and purchasing experience. I tried to send a box of cookies to my former mother in law for her birthday. I went to the website, pulled up the order from last year and opted to send it again to the same recipient. When I went to checkout, it didn't reload the recipient information and so I had to re-enter it all. Okay, not a huge deal but inconvenient. Then it wouldn't accept my payment information. After a frustrating 20 minutes of checking and re-entering information I gave up and went to Amazon.

I called their customer service to close my account. First the customer representative keeps putting me on hold, never asking any questions, my name, what I wanted. When she finally answered all she asked was my first name and put me on hold. Then she came on and asked me what I wanted and put me on hold again. The last time she came on she was silent for about 30 seconds and said she was going to transfer me to that department and puts me on hold again. She obviously works from home and without supervision, apparently thinks it's funny to screw with customers!

The next person to pick up was 1-800-FLOWERS, I asked her why I got her, all I wanted to do was close my account with Harry & David and she hung up on me! Lack of supervision again and that's how they treat customers!

I call again and wait on hold for 20 minutes and got someone who couldn't even understand what I was asking (language barrier) and kept telling me to just delete the email. WHAT FREAKING EMAIL? I kept telling her it had nothing to do with an email and she just didn't get it!

You should hire people who can comprehend closing an account... DUH!

OMG! YOUR CUSTOMER SERVICE SUCKS!

WHAT A DAMN NIGHTMARE!

And trust me, no one paid me to write this review... it was all me!

My first order was shipped to me instead of the recipient as I requested. I wound up paying an additional $25 because I was afraid the fruit would go bad. I wrote customer service and never heard a response.

Contacted customer service when my daughter received rotten pears. Couldn't believe the customer service person I spoke to could barely speak English and her pet rooster was so load, was difficult to try and understand her! WTF! POOR, POOR, POOR way to run a business! Never again!

I know now why a gift I recd was the wrong item than ordered. I just tried to order, found what I wanted and they put another item in my basketMORE EXPENSIVE.

Was told that the wait would be over 2 hours, so opted for the callback option. 5 hours later I did get callback, but the caller had very garbled voice so I asked her to repeat, got the same garbled voice. Sounded like the customer service person was at the end of a tunnel, and had reverberation on her phone. Language was definitely Indian or Pakistani, kind of English, but not understandable.
I asked to be transferred to someone who can speak English and couldn't understand her response.
Then she ended the call, so I never got a chance to order.