Harry & DavidReviews 639

What happened to Harry & David? Definitely not wasting anymore money on their products. They totally failed, the product, packaging and customer service was beyond terrible.

My daughter sent me a box for Christmas. I was too distraught to tell her how horrible the pears looked. The quality was not fit to feed to squirrels. Shame on the person who pass this on as quality fruit. I would love to send a picture.

Please beware of what your paying. I went to place an order & called in because of wanting 2 seperate shipping addresses. While placing the order the customer service couldn't find the item number. I gave it to her then my page refreshed and a new price (more$$) came up. She transfered to to someone else & he said that's the price. So I didn't go threw with my second double order. I dont like to feel scammed...& something is not right when the price changes in the middle of placing the orders. Lost my future Holiday businesses

Received a Christmas box from Harry and David that was to include 6 pears, but the pears were missing. Contacted their customer service and they said they would send out a box containing six pears. Got them today and they were ALL brown, soft and rotten! These gift boxes or anything containing food is a RIPOFF! Buy from another vendor…. Not Harry and David

5 out of 7 pears were rotten when our package arrived. What a disappointment! However, this is not the first time H&D fruit has been subpar.

I received my cheese order in a shipping box not as in gift wrapped box. The presentation was terrible. It was supposed to be a Christmas gift.
I paid 4 pieces of cheese for $49.99. It is overpriced. I would have gone to Trader Joe's and got my cheese.

Wish I had looked at reviews before I ordered, would not have bought from them. Ordered a gift basket on 12/14/2021, it was getting late I'll grant you that. They confirmed my order and said it would arrive on or before 12/24/2021. No communication for a week. I finally e-mailed them. Now it was arriving 12/29/2021. It was a Christmas gift. I asked them why they didn't contact me if it was going to be late. Sent me back an e-mail saying they were sorry. So I sent them another e-mail saying that's all they had to say? They sent me the exact same e-mail the second time. They don't care about you anymore than the man in the moon. Worst company I ever dealt with. Will never order from them again, neither should you.

I made an order one month ago three baskets for christmas! I paid over 300$ and they shipped the one wrong day and they called me 4 days before christmas to tell me they don't have the items. I asked for refund they told me 10 days and i told them i need them now! The guy told me he spoke with the supervisor and they will refund my money right away! Guess what? Still i dont have my money back. I called and one lady told me 7-10 days! They are terrible. Also you can't really understandwhat they say. I have an accent too but i am not working for customers service and esspecially on the phone!

Horrible customer service! On hold for 45 minutes to advise items were damaged in the gift box I received. Representative doesn't speak fluent English, had to repeat name and order number several times just to be told the damaged items were out of stock and could not be replaced.

I got a receipt for an order I never made and it went into my personal (not business) inbox. I politely emailed the company explaining the error and asking them to remove me from their mailing list. They responded that they would but bombarded me with promotional emails. I reported these as spam but they keep coming.

Looks like my experience is about the same as others. I would give them 0 stars if I could. Ordered 2 boxes of Cinnabons on 12/6 and website stated "items are available to ship now". Paid $23 for overnight shipping. Order status stated delivery would be 12/8. Items never arrived on 12/8 and Fedex tracking stated only that the label had been created. Never received any update on order status or communication that delivery would be late. Contacted support on 12/9 and spoke to rep, only was told that items were "in transit". On 12/10 contacted support again since items still had not arrived and Fedex status had not changed. After being on hold for an hour was told again by rep that items were "in transit". Asked to speak to a supervisor, on hold again for 15 minutes. Supervisor finally joined call and could only apologize for the delay. Could not give me any status on the order or expected delivery date, only stated that order was missing the internal tracking number and that it was "probably" in transit and "should" arrive in a couple of days. This was an outright lie. Supervisor would not enter a new order at no charge to replace the existing order to ensure that I would receive the items the next day. Terrible way to address a customer issue. Demanded refund and was told it would be processed. Refund has never been processed. Read reviews on this company before ordering from them.

Order not delivered by their initial delivery date. Customer service sucks. Will never order again.

I will be filing better business bureau complaint and corporate complaint as well as leaving following review on as many sites as I can. I'm done trying to get any customer service from you!

They sent me 3 cheesecakes I couldn't eat any of them. Was supposed to be 2 day Express shipping to make sure freshness. First 2 took 5 days and they had melted and fell apart and were inedible. They asked me to pick different item so I picked chocolates, but they shipped a 3rd cheesecake instead. 3rd cheesecake still hasn't arrived after 4 days. They said they would refund money but I paid 62.00 for this with shipping and email they sent says they refunded 23.00. I still havent gotten any money so I'm out 62.00. Buyer beware!

Received 6 lb box of pears yesterday. Pears bruised and mottled, some with mildew spots. Not pretty fruit. Not nice for sharing, either. Send a gift card to a local vendor, and let recipient buy fresh produce or whatever they'd like. Plus you won't have to pay shipping.

Sent pears to as gift and they were very badly bruised and of general poor quality. Called H&D and they tried to make it right by sending another shipment, but the replacement was worse than the first. H&D appears to be making it right by telling us they'd refund the purchase, but still very dissapointed.

I won't ever be ordering from Harry and David again. It's been one big disappointment from the very beginning. To start off, I never got an email of shipping confirmation on one of my items. Then when I tried calling to check status of shipping, I was put on hold with a wait time of 35 minutes. So they ask if you'd like to leave your number and have the option not to hold and they will call you back and you won't lose your place in line - well I did that... and guess what? I never got a call back. That was a week ago. Then one of the items that I ordered was delivered and it was a spruce tree with lights and there was no battery for the lights. My gift recipient had to go out and buy batteries so that the lights would come on on the tree. The battery should have been included as I ordered the same item for another person and their battery was included. I'm just not impressed with Harry and David at all! I'll take my business somewhere else in the future.

I had seen so many ads on TV and wanted to try them. Wondered if they are as good as they appear.
The answer is a resounding NO; For starters - worst customer service. And that takes a lot for me to say. This review would be way too long if I took the time to go over every thing that was wrong - starting with the service rep who literally took 40 minutes on the phone to get the order placed in the first place - I guess to be fair it was an order for the UK. Long story short, I found out that the recipients were in the process of moving and would probably not get the order in time and I had to cancel the order. Cannot begin to tell you how badly this company is lacking in their customer service department. All totaled it took me approximately 2 hours to get everything done - this includes the 40 minute order time as well as time trying to get through to the company, holding and waiting, to being hung up on as well as extra hold time for the rep to figure out what they were doing. Sad but true in this day and age. Not sure if I could give no stars as a rating?

Over the years, I have bought from Harry and David's many times. The reason I justify paying such a high price is because of the consistently beautiful product. Not so any more! One person I sent to had to throw away all but one of the pears. They were soggy, skin was off one, and the rest were actually sitting in soggy pile of pear juice. My box however was saveable, but for this low quality of pears I could go to the grocery store for! Every pear had marks and there were big brown(not bruised) marks on some as well. Even the one in the gold foil was sub-par. Were these ones edible? Yes. But they will need to be eaten fast and are definately NOT the Harry and David products from the past. I don't think I will return.

As long as Harry and David continue to use Fed Ex for the delivery service I will NEVER order from them again. Can't even review what I ordered since Fed Ex decided it would look better at their home than mine.

FOREIGN CUSTOMER SERVICE FEMALE COULD NOT GET ANYTHING RIGHT DURING A ONE HOUR REPEAT ONE HOUR CONVERSATION I HAD REGARDING THE STATUS OF A H & D GIFT BOX I ORDERED FOR MY DAUGHTER. SHE COULD NOT EVEN LOCATE ANY RECORD OF ME CALLING TO PLACE THE ORDER.
WHILE THE ITEMS H & d SELLS ARE GREAT, H & D "CUSTOMER SERVICE" SUCKS!
AS MENTIONED, THE ITEM I ORDERED WAS FOR A GIFT TO MY DAUGHTER WHO LIVES IN ANOTHER STATE THEREFORE, I HAVE NO PROOF OF PURCHASE! WORSE, I NEVER EVEN RECEIVED AN ORDER NUMBER NOR AN ACKNOWLEDGEMENT IN AN EMAIL!