Harry & DavidReviews 639

I ordered a gift for my daughter's birthday on May 19. First, I never received a confirmation email. Second, as of today, May 25, the gift still hasn't shipped, a full six days after placing the order - there's still no tracking number. Third, I used the feedback icon to lodge a complaint and got zero - zip - nada response. This is the most arrogant, disgusting company I've ever seen. I'll never order from them again!

I ordered several bbq sauces as gifts for family. There was a mix up and I got some sauces I didn't order and didn't get some sauces I did. Customer service was on it, though, very quickly and made everything right in fast time. Very appreciative of their professionalism and the sauces are amazing.

I would NOT recommend this place to anyone. I ordered, and paid, for a rush delivery - not cheap - for a specific day for funeral - they never delivered the order and I was never notified they could not meet the deadline date for the order. I asked if it could be delivered the next day, which was acceptable, and they could not do that either. DO NOT ORDER FROM THIS PLACE

I ordered a mixed gift basket of fruit and snacks. When they arrived, all of the fruit was bad and the cheese was rancid. I contacted Harry and David and they sent 2nd shipment. That one arrived with 1/3 of the fruit was bad and once again the cheese was melted and rancid. Never ordering from them again. They use to have great products, not sure what happened, but they are horrible. Never ordering from them again.

My sister recieved a basket, and contacted Harry and Davids, and even though all of her cheese she recieved was melted, they only gave her a bag of nuts in replace.

Sent a $118 sympathy gift basket to a dear friend, it was carelessly delivered in the grass instead of the porch and became ant infested. I spent 30 min. On the phone with customer service and was told another would be delivered in 4 days, it never arrived. I requested a refund and was told that I would be getting one but that never happened either, until I filed a dispute with PayPal. Embarrassing and frustrating experience, save your time and money and avoid this company, they used to be good but have really lost all business ethic.

I have been using Harry & David's for quite some time now. And I'll have to say that I've never had a complaint with them before. But of course, on mother's day it finally happened. I ordered from Harry & David's for my mom. I even paid for the extra charge to get it there on "guaranteed time". I got the delivery time for 56th. Didn't make it. I called and they said they were very sorry for that and gave me a refund for the extra charge for the guaranteed time. I was told that could comfortably know it would for sure be thereon mother's day. We'll, it's now the day after mother's day and still no gift. I'm so embarrassed because I kept telling my mom that not to worry. I promise it'll be there soon. I'm praying I'll be right. But if I'm wrong I sure hope they will stand by their satisfaction guarantee. Oh boy!

Received as a gift. Price $100, for chocolate covered oreos and Graham crackers? For the price the value is not there. Highly overrated.

I have to start out with the fact that Harry & David do offer great gifts, Here is my problem, my mother passed a little over a year ago, and I just got an email for me to order her a gift. This would not have caused an issue except they used her name.
How sad this made me. Please make sure the person is still living before you use their name.
Rebecca Cartwright

Gift box arrived. Pears look awful. Not even the grocery sells fruit that looks like this. Called company and got some guy in India. He claimed he's ordered a replacement to be sent. I asked when will it arrive. He said oh let me see IF we still have this.

So what DID he do when he "ordered a replacement to be sent". Supposedly the replacement is arriving in 9 days.

Sent completely wrong order, upon calling customer service, evedendtly, this is their policy if they don't have the product you ordered. Who does that? Bad business

This use to be such a great and reliable company. In the last few years Harry and David has taken a downhill turn. I attribute this decline to their lack of customer service. Their employees are poorly trained and have poor communication skills some barely speak English. It took over and hour, speaking to multiple individuals, to get my Celebrations Passport membership off auto renewal. It's very sad to see a once great company in such decline. They have lost me as a customer.

I ordered a birthday basket 2 weeks ahead of time... delay after delay and it never got there. It was cupcakes... nothing with fruit. I chatted with them a few times and it was "out for delivery" NOT. First time using them... and LAST time using them.

The cake was exactly as I expected! Even arrived a day early. I live in California and I know it ships from Oregon. I wonder if that impacted the excellence of my order?
I was hesitant after reading all of the reviews but I will absolutely order again. Harry and David continues their amazing products. From coffee, to chocolate, to now cakes, Harry and David is my to go to place!

I ordered a basket for someone and when it was delivered 3 of the pears were rotten and leaked. Customer service was very good and offer to resend to which I agreed because it was a birthday. To my surprise the replacement was worst than the 1st. I CANNOT believe H & D will ship these. I have NEVER BEEN MORE DISAPPOINTED. I have been using this company for years because of the past quality but not any more. I added a picture. I asked for a refund and they said it will be processed but I wanted a gift basket!

I ordered a birthday gift Box that cost me about $50-$55 March of 2021 and it arrived later then it said & cake looked messed up! It just wasn't what was expected,. Quality didn't match picture or price.

I received the following gift from my sister for my birthday.

https://www.wolfermans.com/w/mix-and-match/*******

There were six items in it from Wolfermans Bakery. All of them were stale, I called customer service for the first one that I ate and they sent me a replacement but it was no better. I honestly don't know why anyone would ever order from this company. I've gotten better quality bakery goods from the day old table at our local bakery store.

I ordered Easter flowers for a family member after realizing I wouldn't be able to be there for the holiday. I received an email from Harry and David that promised delivery by Friday the 15th for $16.99. On Friday I received a message from fed ex that my delivery would be Monday the 18th. When I contacted Harry and David the said they aren't responsible for the delivery times. "Why would they advertise delivery by the holiday?" My sister won't even be home Monday! What a waste of $60. Don't send gifts from Harry and David!

I only received a cake for Birthday Bundle of Gift I ordered. Paid over $200. My wife birthday surprise was ruined. Very very disappointed