Harry & DavidReviews 639

Ordered a couple very expensive wreaths for Thanksgiving gifts. Website said they would be delivered before TG. Still haven't shipped the day after TG. Customer service stinks, lied to to protect their mistake. Please don't waste your money with these people. I had ordered 10+ gifts a year with them, no more!

I ordered a "White Chocolate Raspberry Truffle 7-inch cheesecake" to be delivered for Thanksgiving dessert for $79.99 plus $20.99 shipping. What I received, the day before Thanksgiving, was a dozen ham croissants. This was my first, and last, order from Harry and David. I have seen their catalogs often and everything appears extravagant and desirable for the premium prices they ask.

If you are going to promote and maintain your company based upon excellence and quality, its easy to tell when its all falling apart. Good luck in today's competition. This isn't how you make new customers into lifelong customers.

Now I have to go and buy a frozen pie from my local grocery, as I should have done in the first place.

Such a simple shipment to botch and at a key time of the year. Beside myself with anger and disappointment.

Placed an order for thanksgiving. Delivery date was then December 12th. Called cusomter service, woman didn't seem to know how to use the system. Said we would move the delivery date up to dec. 6th. Asked her to change the wording on the card, took forever for her to pull that up and then said the delivery date was Dec 14th. All i asked her was to remove the word thanksgiving and put happy holidays in the card and she had a hard time understanding what i was asking her to do. I think the product is good but will hesitate to order stuff again this year for the holidays if this is what delivery times are like as well as customer support.

Ordered in plenty of time and they guaranteed Thanksgiving food would arrive by today, the day before Thanksgiving. I checked many times to see if I needed a backup plan for days. They didn't even ship it until the evening of the 22nd. Customer Service is obviously overseas. They don't see previous email chains so you have to explain yourself over and over again. Over $100 worth of food that will arrive Friday and spoil since I won't be home.

I ordered some Carmel popcorn and was sent a box of pears instead. No biggie, I hate to complain about free stuff but I did want to make sure I'd still get my popcorn. I called immediately and the first agent I spoke to was completely muffled and ignored me when I asked her to speak up. So I called back, the second guy had a very thick accent but understood my issue and said my original order was still on the way and would be there in a few days. I was skeptical of that because it said my popcorn was delivered the same morning the pears showed up on my backdoor. So four days later with no delivery I called back. I tried calling three different times each time hanging up because the call center was just so bad. Either I couldn't understand them or they couldn't understand me. I tried to get assurance through the virtual help via text messages. It was also really bad, the person Clara just was super dense, had to explain the issue multiple times, she even told me that I did in fact get the popcorn because their system said so. After a frustrating 20 minutes or so the person finally just was like "we're sending you a replacement it'll be here on Dec 5th". I originally ordered the popcorn on November 11th so pretty frustrating.

Harry $ David fail to deliver our Thanksgiving meal although I had paid an additional fee for faster delivery. They ruin our family meal and on top they informed me that my refund would take 5 to 7 days. This after spending hours talking to costumer service agents in several countries some of which didn't even speak English. It took hours to talk to someone in the US and even then you could hear their children playing in the background. One of the most unreliable and unprofessional companies I ever did business with.

If I could give 0 stars I would. Placed my order 2 times on line and once with a customer service person. All 3 times my large order was canceled without notification. They couldn't definitively tell me the reason just there was a problem with the order details. All the billing information was in order. I even called my bank to make sure they weren't the problem. Every time you call you get an overseas calling center. They are polite but not helpful. They can only keep placing the order that later gets canceled. I am taking my business elsewhere. So disappointed in this company and very frustrating.

I received a gift box with food items having no expiration dates to include cheddar cheese and salami (delivered warm & unrefrigerated), moose munch and crackers. Really#? This is a major health and safety issue and clear violation of CPSC and FDA regulations as well as being unacceptable business practices. This stuff went straight the garbage. I also advised the sender of same who sent them out to multiple clients.

I ordered the prime rib roast and followed the heating directions to the letter. Instead of rare or medium rare, the roast was well done and not tender. This was a big disappointment!, order # W*******6186

I've been using Moose Munch caramel flavored coffee beans for years. Received a new order a few days ago after waiting over a month. What has happened? The beans no longer have the great caramel smell nor does the coffee taste the same. Why screw with a good thing?

Horrible experience! I will never use them again.
I ordered the Get Well Ice Cream gift and paid for expedited shipping to be delivered on 11/11/22. When it was not delivered, I contacted Harry & David and received very poor customer service. I was assured that my order would be canceled and not delivered.
On 11/14/22, I had to contact them again when I realized that the ice cream was out for delivery. Customer service was awful again. Supervisor Bob Welsh assured me that he would personally contact FedEx and prevent delivery.
Three hours later the package was delivered. A mess of melted ice cream was delivered to someone that just had surgery and can barely walk. She has difficulty standing and had to clean up and dispose of this liquid ice cream.
Not only did Harry & David screw up the delivery and their customer service is incompetent, they extremely inconvenienced the recipient.

Mother turned 95 on Nov 11, sent basket was to be shipped on 12, Harry n David changed to 18th without telling me. Their solution was to send a letter saying they are sorry. That's not a solution it just shows they just grab the money and run. Had to fight to get a refund but was told it would take 5 to 10 days. You can not count on this company for any gift baskets to send to friends or family …

Messed up my order, and the customer service had o idea what was going on. I'm just getting a refund, I expect to have to do a charge back since they refuse to communicate. I was stupid and only searched reviews after I got $#*!ed by them. Just check the other searches, this company is trash.

My mom sent a condolence gift to my husband and myself after his dad passed. The box arrived over a week after it was supposed to and the crackers were smashed. I'm afraid to eat the cheese because there is no way to know if it's been sitting in a hot truck for days or not. There are so many better options out there for food basket gifts.

We received a large pear, apples and cheese box. When we opened it the pears were all covered in black bruises. They looked like they had been in the box for a week. So I did not want to eat the cheese not knowing how long it had gone with out the fridge. I called the company to let them know and they wanted the number and info of who sent us the box. I did not want my dear friends to feel bad for sending rotten fruit. But that was the way they took care of it. Very disappointing.

I have done business with many different organizations in my 82 years. I have been dupped a few times, but never have I been scamed like Harry & David did to me. I received a 10"X7"X2" box that they charged me just under $40 for. Go to the grocery store and build your own, you'll get much more for your money

Cancelel my order. Never told me that they cancelled then lied about the refund.

Checked my bank.

No Refund from Harry and David listed

LYING THIEVES!

My friend sends us a number of gift boxes per year. One of the boxes was bad and tried calling customer service. Very polite but she claimed that there was nothing they could do because it had to be the sender (gifter) to call them. That doesn't make any sense whatsoever for a gifting company. Must be doing that on purpose so they don't have to replace bad orders.

Their customer service used to be so much better... especially for a premium company.

I've used Harry and David for years and was always satisfied with their products and service. This year was different. I ordered three gifts baskets. One was delivered a month earlier than I expected. When I called customer service, I could hardly hear the agent's voice and her knowledge of English was minimal. The I asked to speak to her supervisor, she said they'd call me back. I'm still waiting. From my order form it looks like the other two gift baskets are going to be delivered three weeks earlier than I wanted. Very disappointing service. I certainly don't plan to order from H & D again.

H&D used to be good about making things right if there was a problem. No longer. My order was not delivered by the date promised (a birthday), and has not been delivered as of yet. They were willing to re-send--and charge me for the new order, without cancelling the charges on the original order. So basically I would be paying double for an order that would be late! I was surprised at their lack of true customer service. Have used H&D for several years now for holiday & b-day gifts but will be finding another company from here on.