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Hardware and Tools

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Hardware and Tools Reviews Summary

Hardware and Tools has a rating of 4.4 stars from 3,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hardware and Tools most frequently mention and timely manner. Hardware and Tools ranks 2nd among Tools sites.

service
7
value
7
shipping
6
quality
5

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19,490 reviews

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Judy S.
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Pretty clear instructions
October 20, 2012

Pretty clear instructions. I think there was a lot of information on each page to think about and to make decisions. Very happy with my purchase.

Date of experience: October 20, 2012
Robert K.
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Happy to have identified hardwareandtools.com as a source for a wide variety of products. Prices and quality are good and delivery terms and conditions quite reasonable.

Date of experience: October 19, 2012
Bob D.
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Very good price and excellent shipping rates
October 19, 2012

Very good price and excellent shipping rates.

Date of experience: October 19, 2012
Richard B.
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Excellent product!
October 19, 2012

Excellent product! Great Price! Super fast shipping! Thanks!

Date of experience: October 19, 2012
Tony B.
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Contacted customer service last week for assistance on the product and she (unfortunately I don't recall her name) was very informed and helpful.

Date of experience: October 19, 2012
Richard L.
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I usually have my online orders shipped to my office location since I am not home when delivery is made. I tried to use my personal credit card but since it has a different address than my office address, your site would not process my order. I am OK with that since you are trying to eliminate fraud. I stated that I wanted a call from customer service so that I could finish processing my order on Monday, **.**.**, but no one called.\r\n\r\nSo today, I just used my company credit card and my order was processed.

Date of experience: October 18, 2012
Marian E.
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Very satisfied with the product and it came quickly which surprised me very much. Put the valances up the next day and the rods were perfect.

Date of experience: October 17, 2012
David C.
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Great product for the price
October 17, 2012

Great product for the price. Easy to shop on the site. Arrived when scheduled.

Date of experience: October 17, 2012
ken c.
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Very easy
October 17, 2012

Very easy. Bought because of the free shipping.

Date of experience: October 17, 2012
Bob H.
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I must wait until I receive order to properly rate experience

Date of experience: October 16, 2012
Thomas S.
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Unsatisfactory checkout experience
October 16, 2012

Unsatisfactory checkout experience. You need to allow shipping option to be selected before Paypal is used.

Date of experience: October 16, 2012
Patrick D.
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Just a fast note to let you know that everything was very good. I got them up and working just fine so far. Thanks

Date of experience: October 14, 2012
Linda V.
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Great transaction and fast shipping!
October 14, 2012

Great transaction and fast shipping!

Date of experience: October 14, 2012
Luis S.
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So far so good
October 12, 2012

So far so good. I will let you know more when I get my shipment.
I'm a very satisfied client. Thanks again.

Date of experience: October 12, 2012
Len N.
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This was not my first purchase from Hardware & Tools, nor will it be my last. This order, and all previous orders, get a 5-Star. I have never had to contact their CS department due to their 5-Star front end. May they continue as they have

Date of experience: October 11, 2012
Mark S.
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Good service, pricing and product
October 11, 2012

Good service, pricing and product

Date of experience: October 11, 2012
Jill M.
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Good price and great service
October 11, 2012

Good price and great service. I'm recommending Hardware and Tools to my friends.

Date of experience: October 11, 2012
David M.
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Easy!
October 10, 2012

Easy! :) intuitive and straight-forward!

Date of experience: October 10, 2012
Alicia W.
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A hard to find item locally, if not impossible
October 10, 2012

A hard to find item locally, if not impossible. Good price, fast shipping, carefully packaged. I'll definitely shop again and will recommend the site. Thanks.

Date of experience: October 10, 2012
Pratha S.
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Received order with no problems at all.Delivery was fast --will be ordering again!

Date of experience: October 9, 2012