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Ordered a costume... took 8 days to arrive... then learned that return policy is 15 days after receipt of order... that's right after receipt of order... so more than half of the return period was already gone... contacted customer service (tier 1 and tier 2) and they refused to waive policy based on being 1 day out of return period... exchange only... thought this was unreasonable... confirmed this as unreasonable after i needed to return a different costume to a different company with no issue whatsever... had to contact american express to resolve my issue with halloweencostumes.com...
Absolutely happy with my order! The costumes I ordered are far better than what I expected to receive. I have already passed on the website to the local playhouse for costumes for the Wizard of Oz upcoming production.
The site was very well laid out. Key word searches actually turned up what you were looking for without having to get creative like on other sites. Products that were in stock were easily identifiable. The sizes are very accurate. At first, i was confused at which size i should choose as i am usually an xl in most brands. I was informed that the good folks at halloweencostumes.com measure the products themselves, and those are the sizes they have on display. Again. A perfect fit! Excellent customer service and very fast delivery. I called the customer service number as they were getting ready to close and the representative took the time to help me find what i was looking for and set up an appropriate delivery method. I received the package in days, which is ridiculous by all standards considering that i currently live in korea. I am telling all of my friends and colleagues to shop at this site for future costume purchases.
Everything I ordered was in stock and arrived promptly. The sizes were very accurate in regards to the description. I recently bought a duplicate costume for my niece and was hoping the price would have dropped from halloween when I purchased the first costume, but I guess some things don't go on sale. I would shop here again.
I wrote this before but ok. After searching many costume sites and retail stores, I was able to find the appropriate and out of season "Titan" costume for our First Robotics team. Very nice, Thank you
I have placed several orders with this website and they always ship and arrive quickly. The only complaint i have is with the exchange policy, the customer is responsible for return shipping both ways and when purchasing a $20 item it costs an additional $10 to exchange it which is very frustrating.
Halloweencostumes.com is a great site! Transactions are quick and easy and products are shipped in a timely manner. If you are looking for a costume, look no more! You will definitely find what you need. I strongly recommend it!
The site was easy to use and the products arrived very quickly. The quality on one of the items was poor but I am sure I will use the site again.
Dana
The website is easy to navigate and understand. I placed an order on a Thursday and had it the following Monday. Fast delivery, great service, costumes arrived in great condition! Would definately order from again.
I ordered some costume boots for my son that needed to arrive by a certain date. Halloweencostumes.com processed the item quickly and in time. I would definately shop here again. The boots were also a very good price and my son loves them.
Ordered a snow white costume for my daughter. Prices were great, costume looks awesome and shipping was fast. Would definitely order from here again.
I ordered some bee costumes and they did a great job of getting them to me in a timely manner. The only thing I wish they would have done differently is had the number sizes on the site for the costumes instead of just small, medium, large, extra large, and etc.
My costume is absolutely adorable... just as pictured and the fit is perfect. They shipped it super quickly too. I will definitely shop here again for costumes. Couldn't ask for better service. Great selection too!
I was shopping the internet for a Kiss wig and found this site. The price, including shipping, was less than even eBay! Also, great fast shipping! I will be coming back.
I ordered some shoes for a costume. I got them FAST! And they were even BETTER than i had expected! YES I would recommend buying your costume supplies from www.halloweencostumes.com and i intend to order more accessories soon! And they also had the cheapest prices that i had found on the exact same shoes. Even including the shipping.
The site was very easy to use and service was excellent. I received my order before the estimated delivery date!
Web site easy to navigate. Easy to order and arrived quickly.
But shipping costs... WAY too high.
Easy to use, good prices, on time delivery... who could ask for anything more!
I received my order in a very speedy fashion and the very happy with the service that they provided.
I found that of the many costume sites out there, halloweencostumes.com had the best selection at the best price. I'm a teacher and needed something for a school function, and was able to find a costume that was appropriate to wear, and accessories that were inexpensively priced. My package arrived even earlier than I expected, and the order was correct.
