HalloweenCostumes

After having such a bad experience with H & M today i joined this site to share my experience. I then remembered what a good experience i had with this company and needed to leave a review. I am suprised at the negative reviews. I ordered a costumer in the beginning of october for an early halloween party. I paid for overnight shipping since i needed it for saturday night. It was wen or thurs i ordered it i cannot remember. I got the tracking number later that day and it said it would arrive on monday! NOOO which was UPS fault anyways it clearly said overnight and they just decided they would deliver in two days. I called customer service and they overnighted another one to me and i got it the next day. That is what customer service is all about. They were so nice... i had to send the late package back, no problems

Realize that what you purchase, you are stuck with cause the refund department stinks. I purchased 3 costumes for a last minute halloween party I was invited to and who knows what you will fit into and what you will not. Not only is there a 18% RE-STOCKING FEE but because I opened the "snap" on two of the wigs - not only were they NOT worn but not even tried on - they refused to give me a return on them. BUYER BEWARE and I will never order from them again... Just ridiculous!

Firstly I put my order on the 30/09 for a party on the 28/10, the site guaranteed a delivery for the 17/10. There should have been not issue for me to receive it in time.
On the 21/10 I contacted UPS who advised me my parcel was with my local post office. I moved house on the 23/10 - had I known they would not deliver it by the 17/10 I would have had the costume delivered to my new address. This is 6 days after my parcel was supposed to have been delivered. I now have no access to the property where it was originally supposed to have been delivered and the post office has delivered the parcel and take no responsibility either. But it wasn't delivered to ME!
Halloween Costumes have, as a gesture of good will refunded me $20, out of the $120 they owe me... they don't have a department that deals with complaints, they do not acknowledge the fact they have:
A) not delivered the costume within the agreed delays
B) not delivered the costume to me
I will never buy anything through them and I would warn anybody who is thinking they will get their costumes within the agreed delays, they won't and on the top of that you will have to do all the leg work to actually get this resolved, because their so called "customer service" isn't interested!

I ordered a costume and it was supposed to come by Wednesday. It is now Monday the following week and the costume still has not arrived. I needed it by Saturday night, which is why I ordered with this company (as they claimed it would arrive by Wednesday). When the order was paid for, the date changed to Friday, which would have still been okay, if it had arrived by then. I also chose the express delivery fee (which has now turned out to be a standard delivery anyhow). Had to improvise a costume instead. The company also has a. com.au but my costume was shipped from the US. If I had known this was the case, I would have purchased from a company within Australia as I would have known it would not arrive in a week. This also meant that I was charged a currency conversion fee, even though the currency was in AU dollars and there was no mention of it prior to purchase. Not very happy and will probably look elsewhere for costumes in the future.

I ordered a costume one afternoon to realize I ordered the wrong costume approximately 3 hours after I ordered it I realized this error. I called the company only to be told I could not simply cancel the order, but I had to wait until I received the costume, return it, and pay a fee to restock it. My question to the woman on the other end was why couldn't I simply cancel the order, why would I have to wait to receive the product then send it back? What a waste of the U.S. postal system.

So, I ordered my daughters duck costume from this site and I was super excited because its what she asked to be and every other site and store in my city was sold out, this was the only site that had it in stock. Than I read the reviews and seen bow terrible they where so I was worried. I kept emailing them to make sure it was going to be shipped and they answered me right away and assured me it was coming. My package didn't end up coming on the date it said it was it was only a day late but the lady from halloweencostumes.com gave me a refund on my shipping which was amazing because I didn't even ask for one and when my costume did come the next day it was AMAZING quality super soft and I'm SO happy! I think this site is amazing and I would recommend it to anyone. Some of these comments are rediculous and I don't think there is anything wrong with this site or th quality. The size and everything is on point amazing and I WILL be shopping here again.

When I received my costume from HalloweenCostumes (Mens Deluxe Uncle Sam Costume) it was rather wrinkled and did not sit nicely when I tried it on. The lapels on the suit jacket weren't straight and the neck was out of shape as well so I wanted to iron out the wrinkles and make the costume look nice and straight.

I checked the tag for any ironing instructions but there were none to be found. As soon as I touched the jacket with the iron it burnt a hole right through it leaving the costume unwearable at my 4th of July party.

I contacted support and their response was "we can't accept something back that has been altered in any way, as it cannot be returned to the manufacturer for credit" and offered me a 50% refund. Instead of backing their customers in and giving a full refund on their faulty product they only offer a 50% because they cannot return it for credit. That's really not the approach that will win repeat business from anybody. Definitely won't be earning any more business from myself and if this post helps people it's well worth it.

Real shame HalloweenCostumes. Make your customers suffer because something you've sold is not of satisfactory quality.

UPDATE: Due to this review I was contacted by halloweencostumes and they quickly made it right. I was pleasantly surprised.
Thank You and the costume I bought was good

First Review:
I tried five different ways to get 20% off 11/5/15. It did not happen. I did not get an email (I gave my email twice and waited for 8 hrs) nor did I get get it using www.thecoupon.co
CLEARLY their site is a scam. I'm sure that my review will be scrubbed since it at their behest. I will be posting this at BBB and other sites.

This is by far the worse service I've received. Ordered the costume on the 15th. After seeing that my account had been charged on the 20th but received no shipping confirmation as of the 24th we began calling for an update. Spent nearly 2 1/2 hours being bounced around an automated system with no update. Just now received a shipping confirmation that it was shipped today for delivery on the 31st. Now I will have to buy another costume elsewhere as this order was not shipped when it should have been and will not be here in time for the school party for my child. Absolutely worse site I've ever dealt with.

I ordered a bear costume and paid for overnight shipping. Unfortunately FEDEX was delayed because of the weather and I contacted the company and they easily and quickly refunded the shipping cost. I was prepared for a battle but that never happened. If only most companies had this customer service.