HalloweenCostumes

Ordered item for Christmas delivery 'guaranteed', as I paid for express shipping, they cheaped out and sent it regular ground and it will not be delivered until nearly a week after Christmas. Placed the blame on FedEx and said we can make a 'claim', which is BS, and the best we can do is refund you 25% for the inconvenience. My daughter is going to be very disappointed and I will never buy here again based on this experience and their customer service. Stay away!

IF I COULD HAVE GIVEN 0 STARS I WOULD HAVE! I ordered a costume for my son and was sent a CONFIRMATION email stating we would have his costume delivered to our house by October 24,2014. When the costume did not come i called them promptly to find out why, i was told the order for his costume was CANCELED because they "over sold" said costume and that i was sent an email stating such, I NEVER got any email other than the one saying my son would have his costume by the 24th! Now i have to scramble to get him a costume by Halloween! No apologies were offered only blame stating i should check my email! I was scouring my email while on the phone with then for well over 30 minutes and i only had 2 from them. 1 sayings thanks for the order and 2 saying it will be delivered on the 24th. I mean why would i be on the phone upset if i would have gotten and email that they have pour management skills and over sell all products then cancel orders without telling the customer then blaming them for their bad business! Do yourselves a favor and take your money, time amd business elsewhere

I may update this if the company responds to my requests, but as of right now this company is awful. They sent me stained and crushed merchandise non of which fit. Then when I go to return it they tell me that since I paid through paypal they wont give me shipping labels and I will have to pay 32.00 to ship it back!? There is absolutely no DISCLOSURE ANYWHERE ON THE SITE THAT SAYS THIS! I will not be using them in the future! EVER!

When trying to return, customer service was completely rude. I bought an XS womens police outfit and a Standard Mens Cop outfit, the mens outfit I needed to exchange for a bigger size. I emailed them about possibly exchanging the costume and how to go about that. They responded a few days later and then told me that I had to go through the entire process all over again, I would receive my refund sometime next month due to Halloween business and that next time I should order my correct size knowing that I shouldn't have ordered an XS because I needed an XL. They completely assumed which costume I was returning and that HEFTY girls should order the right size!

I then stated I was very offended and wanted to talk to higher management and got no response.

Returning the item, praying we get our money back and then going elsewhere!

Never buying from here again.

Don't ship from Turkey.
I bought a captain america costume from this site approximately 1 months ago. It did't arrive me and when I asked them where my item is, they said 'we don't know. Ask your local post office'. But none of the USPS or our local post office know it.

DON'T SHOP ON HALLOWEENCOSTUMES.COM!

They sell crap, mostly that doesn't look anything like the pictures. Some of it might seem like a good deal until it arrives and you realize 1. It looks nothing like what you thought you were getting and 2. The return policy means you'll be spending more money just to see if they'll accept the return. We bought 5 items from them this Halloween, one was an adult wig that wouldn't even fit on my wife's head. We ended up using it for our 18 month old daughter because it kinda fit her. We also bought a fan that looked like it was printed on a home printer from 1995. We ended up throwing that away. Overall 2 out of 5 items were slightly usable but I later realized if I had shopped in town I would have saved $30. I tried to submit reviews on their site and my tame and honest reviews of the products were conveniently not accepted. This company is a scam, they sell terrible junk that you'll be surprised you purchased when it arrives at your home. Find somewhere else to shop and save yourself a headache.

I orderd a lil red riding hood costume in a 3x-4x and paid for shipping. (which other sites offer free shipping after a certain dollar amount) When i receive the item it looked more like an xl. My error was not looking at the measurements however there was no way in hell that was a true 3x-4x size. I called the company and they didnt offer an exchange, actually i had to pay for shipping back. I told them i would never ordered from them. I also typed a review for the item and they never okay it. I wonder why. DONT SHOP ON THIS WACK WEBSITE!

Shipping took forever, which I was fine with since I ordered far enough in advance for them to get here on time. BOTH of the kids costumes I ordered looked used and re-packaged. The Batman costume came with a mask, which was stained. The Harley Quinn costume came with a headband that looked like it had been broken and someone haphazardly hot-glued it back together. I'm extremely not impressed. I thought I was purchasing brand new ones, when I could have ordered used ones from Ebay, saved some money, and gotten disclosures about stains or broken headbands.

I purchased two costumes on the same order, both the same size, on 10/20/11 and received them on 10/25/11. One of the costumes fit perfectly but the other was very small in the bust-line. I contacted customer service 10/26/11 and was told by Tabitha that since I purchased the costumes between 10/10 and 11/1, I could not return for a refund, only an exchange. I explained that I bought two from them and I'm keeping the one that fits (so essentially, I already have the replacement costume from their company) but she stated that it didn't matter, no refund. I then chatted with the manager Tyler and received the same response. The costumes, for the value, were fine and I liked them but I bought two (just in case) because I had heard that sometimes sizing runs small and I was keeping one. The ridiculous notion that they refuse to refund because it's their "busiest time of the year" is a pathetic excuse. Up until this "no refund" issue came up, I was very happy with the product and service... what a shameful way to ruin a customer relationship.