HalloweenCostumes

Nothing wrong with the costume except being too small. Wished the shipping minimum was a little lower for free shipping to receive it though, as rarely any costume for one person would be over $65 to meet that.

My issue with them is that I returned the item on November 8th and didn't get an email saying they received my item back until December 11th... They probably had it days after November 8th. The email on December 11th said it would be "still up to 2 weeks to process my return." It has been 4 weeks since that December 11th email and still no refund. I was already annoyed about having to pay return shipping on top of the "18% restocking fee" which seems pretty steep to open a box and put something back on a shelf. As it stands currently, I don't know if I would ever order from them again or recommend them to anyone I know, even if I had a coupon. On top of that their customer service hours are very short and not on weekends at all either and I shouldn't have to be babysitting this and reaching out about this. Regretting ordering from them. So far hasn't been worth being a little cheaper than Amazon because of a coupon I had.

Ordered a Jolly St. Nick Santa suit for my charity with Santa Bag. Cost £200.
Very disappointed when suit arrived as it was very poor quality
Returned to Halloween Costumes by recorded delivery which cost me £11
Halloween costumes received the returned items on 9th December (signed for).
Despite a couple of live chats and emails to company I have not received a refund on this item.
I have also read the small print on their returns policy and have discovered that they are going to deduct 18% of cost for "restocking"
I am personally going to be £11 out of pocket for postage and charity is going to be almost £36 out of pocket for returning a very poor quality costume.
Incidentally I am still awaiting refund from Halloween Costumes
I would recommend that buyers steer clear of this company.

DO NOT ORDER FROM THIS COMPANY. Website said the costume I ordered for my daughter would arrive on October 29th. It is now October 30 and I have not received any notification or whereabouts of the costume. I contacted their customer service and found out that they lost my costume and never thought to contact me. Their resolution was to issue a refund and nothing more. No attempts were made to try to ship the costume overnight or expedite the shipping. Being a company that strictly sells Halloween costume, you would think that shipping the costume BEFORE Halloween would be their top priority. Now my daughter is without a costume the night before Halloween. I was already sketchy of using this website, but now I am certain this company is unreliable.

Ruined my son's halloween
Ruined my son's halloween. My son had been anxiously awaiting his Halloween costume: Demon Costume. The costume arrived today, the day before halloween and it is a female, supreme queen of hearts costume. I contacted customer service and was advised that there is nothing they can do at this point. I'm upset cause i trusted in Halloweencostume.com to simply deliver my requested item. Now, because of the time, my son lost his Halloween experience. Very upsetting, disappointing. Never again. Should have read the reviews prior to ordering. Halloweencostumes.com do not fulfill their promise.

Bought a Halloween costume for my son 2 weeks ago. Selected a shipping method that clearly stated "Item will arrive before October 30". These people have an Australian domain BUT ARE NOT AN AUSTRALIAN COMPANY. I spend an hour trying to sort it out and was met with a "not my problem, I dont care" attitude; which admittedly infuriated me. Long story short, spent $100+ for my son's costume. Never received it. According to postal service, it isnt even in the country yet. The kicker: They refused to return my shipping costs since it wasnt "Guaranteed". Sorry but "ITEM WILL ARRIVE BEFORE OCTOBER 30" sounds like a bloody guarantee to me.

I tried to return a pair of boots that didn't fit. BUYERS BEWARE! They will charge an 18% re-stocking fee PLUS charge you for shipping!

BUY SOMEWHERE ELSE where you can have peace of mind you'll get your money back if you want to return something.

These people are con merchants. I am filing a report with the BBB for what good it would do. I am from Canada visiting the UK. We specifically went on the co.uk website to order our costumes believing we were ordering from the UK which impacts sizing etc. We found out after the order was shipped that it's actually shipping from the US! Not only are the sizes going to be off, but we paid A HUNDRED DOLLARS more in conversion to pounds than we would have buying directly from their US website! I did a live chat and asked if I could refuse the UPS package as this is false information and we ordered with the expectations of UK sizing etc. He said we would be refunded the cost minus any shipping and fees they would deem appropriate. I said we shouldn't be charged any fee. He said unfortunately that's what you agreed to when you ordered. Terrible customer service, terrible business practices and I would never order from them again. Rip off con merchants who shouldn't even be allowed to be in business. BEWARE!

The 1 star review is not accurate because HalloweenCostumes.ca deserves 0 stars.
I placed an order with HalloweenCostumes.ca 4 business days before Halloween. The site guaranteed delivery before Halloween. Once I had paid, I was informed my order would be here in 3-4 business days. I still haven't received my costumes. I paid for premium shipping for a guaranteed delivery date. I wrote an email to costumer service who told me it was my fault my package had not arrived and UPS has the package. Sharleen M said it's my fault my package wasn't delivered because I didn't list a "suite number" in my address. I did not list a suite number because my address doesn't have suite numbers, it's a single stand alone building on a lot. It's a buisness and the doors are open 10am-8pm with someone working. HalloweenCostumes.ca is going to charge me $14 for UPS to send the package back to them.

Ordered costumes for me and the family weeks ago. Had an expected shipping date of 10/20 - plenty of time for parties leading up to Halloween. Call them on 10/24 to see what is happening. They are surprised and bewildered that the shipping label has been created, but has not shipped. Basically after talking to manager they could either refund my money. Or try to ship out again. First of all took a while in first place and now my daughter is missing her parties. Second "refund in full including your shipping" should be a given. I paid and got NOTHING. In fact, I got worse then nothing because now I have to scramble for another outfit. Absolutely ridiculous. I will never shop their again.

So I bought a costume that was the typical overpriced so so quality costume you expect off these sites now days. It was too big and I ordered it really early so, although I could have gotten away with wearing it I figured I had time and returns were sopposed to be straight forward. I was refunded after purchasing a second costume (cause you have to basically reorder it) and then found out my refund was $30 short due to some lame restocking fee off 18%%
Last time I ever order from these rip off artists.

DO NOT USE this company! I purchased an outfit in on their uk site under the impression it was a British Firm. The parcel wasn't delivered due to there being HIDDEN customs charges which were not made aware to me at point of order. These charges were 33% of the sale price. When I called them to resolve this matter, not only did they have very little to say on the matter, they refused to accept responsibility for fraudulent advertising in that they market themselves as a UK based company. Trading standards have been advised of their pitiful service so I hope they will be in contact with regards to their UK site shortly. Extremely disappointed.

Costumes look nothing like what you expect and you will recieve it all crushed up in a bag looking no where near worth the £76 you paid for it. Then they know you will want to send it back so they recharge you 18% of purchase price for restocking which is just a joke. Then they can't work out 18% so they take more money from you as they think 18% of £76 is £21 so a complete rip off. Probably could of bought the same costume out the pound shop. A company that is best to avoid poor quality and poor service and people who are out just to rip you off.

I was afraid to order from this web-site due to mixed comments below, but as my budget is low and I could not find the costumes I like for similar price on other web-sites - decided to give it a chance. So, got 2 costumes (Renaissance Queen & Furry Frankie Monster).
Comments
1) Delivery. Chose Parcel Priority to Cyprus. Got delivery by Fedex 1 day earlier than promised.
2) Sizes. I have a non-standard body shape & always have problems ordering online. Took me a while to find costumes which fit at the same time my waist & breast sizes, but i managed. And now - the time was worth it! They fit amazingly! So - read descriptions of sizes carefully and ur patience will be rewarded:)
3) Quality - I paid 25Eur for one and 35Eur for another costume. For this price - quality was great. They looked as in the photos. Not perfect of couse - but great for the price!
Overall I'm super excited. Most probably, as i did not have high expectations and in the end got amazingly fitting costumes that look great! Highly recommended!