HalfordsReviews 74

Crap customer service...
Ordered an accessory online and one day before collection I was told that it was unavailable and I should call them. Call them? Have you tried getting through to the foreign call center? What a joke.
Eventually my wife got through to the local store (Evesham) and I have to say this is the most disjointed company ever.
They assured us that the order will still be fulfilled even though the previous emails claim I've been refunded. And they are removing this item as it's unavailable.
Come on Halfords buck up..

Give the below images a look:

So I wanted a dashcam fitting, so I contacted Halfords to see if they would fit it even if I didn't buy it from them. They said they would (Proof in images). So I went ahead and got a Nextbase 222 Front AND Rear from Amazon for £100 (Over £70 cheaper than Halfords).

So they basically lead me on and made me pay £100 just to then say then will no longer fit it (As per second image)

I doubt they'll even rely to this review and if they do, it'll be something daft like they'll 'look into it'

Come on now Halfords... I asked for compensation or for them to fit it and they ended live chat twice on me and wont admin why haha

I purchased a leisure battery from Halfords for a caravan which we store in Devon. The first weekend this Easter we stayed in the caravan and the 12v system went down. We had to call an engineer to check the problem and he found that the new battery was not holding the charge. We had to buy a new one from the caravan engineer. On returning to Cornwall with the old battery (only 3 months old) we took it to Halfords. They do not have a refund policy on batteries. They charged the battery up and said it was at 12.5 v. I asked if they have tried a load on it and their response was they do not have the equipment to do this. They were not interested in the proof we had with the readings etc from the engineer. This total episode has cost us nearly £300 now. Please campers be very aware if you are away from home and nowhere near a Halfords you may find yourselves in a similar situation.

So I ordered a pair of safety boots online waited way over the due date, wasted hours on the phone talking to incompetent advisers who just pass you around, with no exact resolution to the issue, I called 12 times in the space of three days just to be told my order wasn't even picked, then got told I couldn't cancel the order over the phone by one advisor. Then I rang back and the other adviser let me cancel it's just a complete shambles of a company! They promise emails will be sent to you only to get no response or help at all! I'll never be using this $#*! show of a business again that's for sure!

Halfords offer a online discount for orders, the voicher is £5 for online orders you have made. UNFORTUNATELY the price to purchase items using your DISCOUNT voucher is 30% more than the store price.! Why? Battery charger in store reduced from £30 to £20 pounnds

Halfords Warrington did a service and not on my car and never removed the wheels. They therefore missed a serious fault with the suspension. I made a complaint and no one contacted me numerouse emails latter still no contact eventually I had to contact the CEO via email. Eventually and only after further chasing I got a response. They completely dismissed my concerns and believed their mechanics over me. The offered me a slight discount in the repair that would have been covered by a warranty if they had spotted the fault. The cost of repair is not the issue I will just cover that. The real issue is that Halfords just dismiss my complaint and had to be chased several times to even respond to me. These people are carrying out work on people's cars and clearly missing serious faults. I am positive the fault was evident at the time of MOT.
I certainly will not be using Halfords for any work on any of my cars ever again. The only reason I used them was because the main dealer was booked up and I needed a service by a company that would not invalidate my warranty. However, despite what Halfords claim your Mazda warranty will be invalid by using Halfords. You have been warned.

Sold a product over the phone after spending 45 mins chatting to an advisor. Booked car in, when arrived after calling to check that I was booked in I was told they could not do the work. I was also told that I needed something else as part of the package which was not mentioned on the call, this was three times the price what I already paid.

The manager was unsympathetic, he could see I was distressed after wasting so much time and with a toddler in toe!

Called again to complain and asked that this be looked at asap, advisor seemed to listen but had no call back and it's now been 4 weeks.

Shocking business, disjointed call centre, on premise staff have a lack of customer service skills and unable to deal with complaints.

No Bookin in just turn up...
Small job like changing bulb,
No problem... Pleasant staff... Brilliant...

Bought my 9 year old grandson a bMX nitro circus bike it lasted 4 months before the wheel became wobbly took it back to Halfords Sutton in Ashfield who said a bmx bike shouldn't be used for jumps tricks or Ramps! And so we had voided our warranty even though the frame was distorted which should be covered! I had previously researched this bike which you can buy a ramp for in the same name! After speaking to customer services for Halfords and screen shotting their messages they stated the bike was 100% perfect for ramps and tricks and that the frame should be covered under warranty. After several weeks of going round in circles with customer service advisors who never get back to you I'm still no further forward with a £200 bike that's worth nothing more than scrap. Have elevated the complaint but still no joy. Disgusting service and bad information on products if I'd have known a BMX wasn't any good for ramps etc (like the advice given) I wouldn't have wasted my money I'm expecting a full refund in due course as this product isn't fit for purpose and customer care by Halfords is some of the worst I've experienced! Still no refund or replacement and no reply despite several attempts to contact via email snd customer service advisors

Disgusting Service Avoid at all costs - My car vehicle was damaged, had my aftershave stolen from my drivers side door, also clips broken on the battery cover, screws and bolts on the oil tray were not even tightened up and to top it all off three days later my service light came back on -- STAY AWAY FROM THESE COWBOYS...!

I webt to buy a Vespa battery. They didn't have one, but looked on their sydtem and price- matched a substitute. I bought it, went home, fitted it, only for the scoiter to catch fire whilst U was on it, 20 miles from home. The battery was too short, reasulting in the + terminal shorting out, leaving the loom alight and/or glowing. Fuming. They're not admitting liabilty, so 1500 repair bill, lost earnings and public transport every day. Plain irresponsible and dangerous.

In April 2021 Halfords had a promotion whereby if you made a purchase in the store you would get a voucher for a free MOT which was valid until November 2021. I made my purchase and asked for the voucher, I was told it would be emailed to me. It never arrived, Over the next month or so I phoned the number on the receipt several times and was assured that they would pass my details to the store manager who would call me by the end of the day. They did not phone, ever. I also visited the store where I made the purchase (twice), again despite promises nothing happened. This went on for months, not once did they contact me. I finally demanded details of their complaints department an sent an email. They sent an arrogant, bordering on rude reply saying that the offer had expired in June 2021 and they would not be sending me a voucher. I sent them written proof that the promotion stated that the offer was valid until November 2021. They are now ignoring my emails and refusing to honour the offer. Their customer service is appalling and they deserve to be shamed for their action (or lack thereof).

After one month waiting list, I finally drop on 17 May 2021 my bike for repair, and I specified only the back wheel needs to be fixed as it was veiled. 2 days later, I went to pick it up (call received - ready for collection) but they did the wrong repairs (not the back wheel) and wanted to charge me extra. After discussion with the manager, I left my bike once again at the store. 2 days later, received a call that the bike was ready for collection. However, at the store, the back wheel still was not repaired. On 17 June 2021, without any update I call the store, but they were unable to confirm/locate where my bike was. Decided to go directly at the store, the bike was in the storage room, back wheel still not repaired. They gave me another bill to fix the back wheel and confirmed that it will be ready for collection on 19 June 2021. However, I did not receive any call since
I literally do not know what to do…! An absolute disaster… not professional and bull$#*!ter. I do not recommend sending any bike or even less your car at Halford for checking or repair.

I booked my car in for 3 new tyres for Friday 28th May. Before booking I had checked with Halfords chat line that the tyres I purchased would fit my vehicle (I have a transcript of the conversation). When I arrived at the garage I was told that the tyres are commercial and would be illegal if fitted to my car. The chat line assistant had made no mention of this. The person at the garage said he would attempt to book my tyres and fitting at Croydon Halfords. I've just received a phone call from Halfords to say that they cannot fit my tyres until Tuesday at the earliest. This has really badly let me down. We were hoping to travel to visit relatives this weekend but cannot do this now. I wish I spent time making arrangements at a reliable tyres centre. Instead my time has been wasted at Halfords. I'm really appalled.

Visited the Widnes store today to purchase wiper blades for my daughter's new car. Tyler was so helpful with the purchase and gave me lots of information about the car. It's was a pleasure to do business and many thanks you are a good employee.

Cambridge store the worst on bike assisting! One week to change my ebike pedals! Rude store manger

Product price increase. Cheeky and audacious given that the item is out of stock. Greed has no bounds.

Bought a carrera vengeance, which was ready on time, but by the time I wheeled it to the end of the parking lot I realised the wheels were badly buckled. But I hadn't even sat on the seat... I took it back and after about half an hour they decided I could bring it in next week to have the wheel re-trued. From new? By the time next week had come along it had gotten worse and I was worried about the axle and bearings. They had to order a new bike. The guy that built the original bike was very disgruntled, although I cant see how they can send out a bike with wheels like that in the first place as it's clearly visible. Within a few miles of rising the new bike the rear wheel, came off... injuring my foot. After several hours of the staff disagreeing with the fact that it happened, I eventually got a refund and am now off to somewhere reliable to get a bike. I thought the carrera vengeance was supposed to be a good bike... which may be the case. But the technicians at halfords cambridge are not safe to be building bikes! I'm not the only person similar things have happened to... please be careful with halfords and make sure you check the safety yourself!

A little about myself.
I had a nervous breakdown a few years ago and find it difficult talking to people i don't know - and can not handle any kind of confrontation. My experience with Halfords has exacerbated my problems, I only hope a solution can be found without any additional stress.

After purchasing a nearly new car, I decided to help protect it by having a dashcam with a rear camera installed. Reading reviews I decided to go with a Nextbase 522GW and began looking at prices.
Halfords had a deal where the price of the front and rear cameras installed was on offer, and having used our local Halfords garage for our MOT, and getting great service for years, decided to go ahead.

On the day of the installation it was raining extremely hard, but after entering the store I could see the same gazebo that was shown on the installation video online, and so was not concerned.
After speaking to the assistant behind the counter, he asked to look at the car, said that there would be no problem and took the keys - he said it would take about 90 minutes so my wife and I walked to the local shops.

After about 95 minutes we walked back to Halfords and was immediately concerned that the gazebo had not been used. We waited in the store for a further 30 minutes for the installer to finish, and into the store he came in a dirty oil stained coat that he had wore inside my new car! I asked why the gazebo had not been used and he replied "it is broken", I then asked why he had not mentioned this when we first arrived and he said "i didnt think it was going to rain so hard" - it was raining heavily when we first arrived!

He then grabbed a small cloth from behind the till and made a laughable attempt to dry the car, moving the water around a little. I asked if there were any problems, he said "no, it was easy". But on opening the car up it was apparent that he had issues with the rear camera, it being installed in a bodged fashion with the cable badly routed disturbing the roof lining, the plastic trim over the rear window, and having a large amount of wire hanging down in front of the window. The camera was also installed very low in the middle of the window rather then at the top.

We went into the store, purchased a towel to dry the seats so we could sit in them, drove home and immediately got in touch with Halfords through their live chat feature.

I explained the issues we had to the first person who answered the chat - and they hung up... I tried again.
I explained the issues to the second person, who also hung up... I tried again.
The third person actually stayed online after me explaining the issues, and was very helpful, and sympathetic to our concerns. They escalated the complaint and told me a store investigation would take place. At first I was hesitant to have any more dealings with the Rochdale branch but was assured that the investigation was necessary to further our complaint, I agreed that the branch manager could call us in 24-48 hours time. The online agent agreed I could remove the rear camera as it was installed in a terrible location.

I opened the hatchback of my car and the plastic trim which had the wire passing under it fell off! At least this made removing the camera easy.

I have photographs of everything I have listed above, and a transcript of my online chat. The car now needs valeting, and has no rear camera, we have paid for an install that was worse than I could have done myself, (a 2 minute search online found a video showing the correct routing for my car when installing a rear camera), and bought a towel we shouldn't need to dry my car.

4 days later we have not received a call from Halfords.

I will update this review as things progress.