HalfordsReviews 74

I ordered the car parts from Halfords,they said I can get my items in two days,but now past 15 days,I still waiting it,I try to contact with them,but no response,that is very bad experience.the order number is *******948

Do not repeat do not get a electric bike from here! The bike care is rubbish even though you pay £100 for the care you can't have because they are fully booked for 10 days! Got a vegeance e bike 2.0 battery the bike care doesn't cover it also be careful if you buy one mine was a refurbished one! Fact of the matter is if your using the bike once a month your fine everyday use it's rubbish value for money! Ben Rice

My car went for a service and MOT service part of emac, my car failed mot with advisories which I got rectified and was happy at this piont, the problem arose after, the car was never serviced as I marked the parts all the liquid was not topped up no lubricant on battery terminals or hinges or doors, the only thing which was done was the reset on my car to say it was done unfortunately not, the assistant manager was who I dealt with who no longer works there, I went to another garage as there was vibration when breaking, the front discs were warped and pads where worn, halfords never picked up on this my numberplate light was out, not a mention on advisorie, I've made a complaint as I'm deeply concerned as what a waste of money and things not being found which would and should have, the centre manager Darren phoned me and I was initially happy but then it seemed I struggled to explain myself as I couldn't get a word in, and it felt like they were starting to protect themselves rather than let's get this sorted, and I felt a disbelief of him on me, I'm not after a refund only the work too be done, I had to end the call saying I wish to speak to regional manager and I'm going to end this call, I've always trusted halfords previously other branches but unfortunately it closed so I used the swansea branch as I was always happy before, I won't ever use them again nor recommend, I really wish I stayed with my car to watch them, I did mark the parts though which wasn't changed so I knew they hadn't, I cleaned the engine before it went there not a fingerprint after the service,, I've removed some oil myself and its black sludge but the manager on the phone Darren was saying we'll we drain via the sump not syphon it from under bonnet, that's fine but the piont is they never done anything, I hope people look at this and consider where they go, a total utter disgrace and I'm horrified they can let this happen,

I bought this ebike arfter loosing my driving license du to a heart condition which the shop was aware of. It broke down multiple times I took the bike back and they just left in in the shop for 3 weeks to make it look like they was fixing it but they wasn't I rang them and they just gave me the run around in the end I had no choice but to give up du to ill health this problem was causing me the manager Wayne did not help either. Please don't waste your time and money with this company its just not worth it

What a horrible horrible brand. Took bike in for a full silver service to the Chiswick store. Not holding my breath because last time they serviced it the gears didn't work properly. So obviously not checked. This time as soon as out on the street I can tell the gears aren't working correctly for a second time!

The next day I take it somewhere else to get the gears tuned properly, and they say they can't believe what they've done. There are loose nuts on my rear derailer and it's bent. Unbelievable safety issue here. Halfords also put a brand new chain on, but they hadn't even put the chain clip on the right way. The second shop corrected this for me.

I could have taken the bike back but what's the point? I've had a new derailer fitted by the new shop, I dont have the energy to argue with Halfords. The people there don't know what they are doing. Shan't be back, that is for sure.

Update: (22-02-2023).
Halfords has been in contact to ask for my details so they can contact me. I provided them immediately thinking I would have a constructive conversation. Ten days go by and still no word. Still a very poor company I take it?

Update: (09-03-2023)
Received a phone call from Magit on the 24th of Feb about what is contained above, not sure if that is his first name or last name because he refused to let me know how to address him. He told me he is the manager at Halfords, the Chiswick branch, and he wanted to discuss the issues I have been having.

I said I am glad you have phoned because I wanted to discuss the damage my bike received during the service mentioned above. And was willing to talk about the other issues I have experienced. I noticed the damage when I first got the bike home after Halfords Silver Service, but forgot to mention it above. This is the service that is the second most expensive service and is carried out once a year. The one where you don't expect to have issues like I have been having, at Halfords, the Chiswick branch.

During the service the amateur bike mechanic at Halfords, Chiswick branch, has rounded the inside of my front axle bolt and all the thread had been taken off. I have a photo of this if requested. For comparison, I have another image of the very same part of my bike, from when I first got it in 2022 and realised there was a scratch above where it says Torque. Another issue discussed elsewhere. Again I provide both of these images.

Anyway, Magit? And I made an agreement that he would be in store at 2pm on the 9th of March. He said he would put the appointment in his calendar because he was concerned about how I had been treated at his store in Chiswick. He said he would phone me or email me if there were any problems with this, and I said I would do the same.
He wanted to get to the bottom of why my bike had been damaged. He said he wanted to check the condition of the bolt that had been damaged when I had brought it in for a service.

Today, the 9th of March, the day Magit and I are supposed to meet, I spend half an hour travelling out of my work day to Halfords and arrive five minutes early. At the Halfords Chiswick branch, where Magit is the store manager, I ask one of the staff if he is available and they tell me he is on leave.

Obviously Magit, the manager at Halfords Chiswick isn't interested in solving the problems I have had at his branch and thinks me wasting my time is something I don't mind doing.

The bottom line here, at Halfords, is they have sold me a bike with a scratch on it, and then proceed to continue to damage my bike when it is brought in for a service. Not including all the other things that have happened, see above. I'm continued to be shocked when I think about the brand Halfords and how big it is, but how terrible they are at providing safe bikes, let alone customer service. I'm equally dismayed about how Chris Boardman must continue to feel that his name is on a lot of the bikes sold at these incompetent shops.
I will await your call Magit, manager, at Halfords, Chiswick branch.
A brand given the opportunity to make things right and they still cant even provide that.

Still a horrible horrible brand.

Booked a mobile battery fitting for my car. Paid £120. Technician did not show. Phoned Halfords to be told no job order on their system, yet I have an email for proof of order. Then told it was a system malfunction and I need to phone the bank to challenge the payment as they could not see that on their system either. The payment is is on statement! They wasted 3 hours of my time and no refund as of yet! Will NEVER use again

DO NOT JOIN HALFORDS MOTORING CLUB!

IT IS UNCANCELLABLE! It auto renews and charges monthly / annually and only allow you a small window of a matter of weeks to cancel your subscription for the whole year!

When I challenged the call centre agent the first thing they said was "it was stated in the TnCs which you had to tick to say you've agreed to" various court rulings on this type of sneaky term enforcement, look up some case law: inconsistent terms and conditions - wherever TnCs are non standard (I.e giving ridiculous windows to cancel annual subscriptions) courts will rule any non standard conditions DO NOT APPLY!
INFURIATES me when companies try to manipulate customers like this. They are fully aware a huge majority will want to cancel so make it unnecessarily difficult in the hope you'll forget and they'll bill you forever.

Wasted 45 minutes of my life trying to cancel and it's still active.

Go elsewhere people, I had an eye opening experience on my most recent visit to auto centre - charging dealer prices but giving gypsy garage service.

Absolute swindlers!

They booked me in for a chip repair on weds 25/1 guy never turned up. Had to ring to ask where he was, he didnt come out because hes not trained. Rebooked for sat 28/1, same guy didnt turn up again as not trained. I had to ring a total 5 times to get my refund because they wanted me to rebook and waste a 3rd day waiting for a no show

Awful service. Charged my student daughter, hundreds of pounds more for parts that literally cost £120-150. They charged her much more than that, even with the hourly rate on top, which for something that would have took them literally 1 hour.

It's a VW not a lambo! They certainly preyed on the nativity of a young woman……

She will never take it there again……..

Ordered a turbo trainer online during the January sales. Waited two weeks for the trainer to arrive so I could collect it. On the day of arrival I was called and told they couldn't honour the price they had put up on the site. I can't comment about the store itself but I would not buy anything online from them again

Unreliable at best. Ordered wiperblades, available in store for Click and Collect. Add a couple of odds and ends to the order, and pay. Got confirmation message, waited 45 mins. Checked order status, 3 items ready for collection, but, the wiperlades, we'll have those in 6 days time. Tried to cancel via website "unable to collect within timeframe". Can't cancel. Phoned the Customer service. They phoned the store, no answer. Cancelled the whole order. Another two hours of my life I won't get back.

Halfords deducted 509 pounds after I tried to replace my new stolen electric bike. They then could not raise a purchase order & said they would refund by COB & to buy in store which I did. After weeks of chasing them & being told contradictions i. E. it had been refunded & banks fault in emails (never raised according to bank) & that it was still 'payment pending' by call centre & Halfords accounts, they failed to reimburse my 509 pounds for which I received no goods in breach of Consumer laws. I rang the call centre at least 16 times & was on hold for many hours.

02/09/2022
UNRELIABLE Halfords left me, a disabled adult, with no usable car for a full weekend when they cancelled a pre-booked (and pre confirmed) appointment just minutes before I arrived at their fitting centre in Farnborough late on a Friday afternoon.
The prior arrangement was booked, paid for and confirmed in advance. Halfords had sent email and text confirmations (see below) that the bulbs were in stock and that the fitters were able to fit at the scheduled time.
They then cancelled just before I arrived.
When I explained that I had chosen Halfords over other options and that it was too late to go anywhere else. I was simply told they could do nothing and to call customer services and to make a complaint if i so wished. I did and never heard back from them them.

Thank you for your booking. Booking number A199B*******
Hi Jason - Great news! We've confirmed your booking and we're getting ready to work
Here's everything you need to know. Our expert technicians are looking forward to seeing you soon.
Your Halfords Team

On Monday 5/09/2022 I took my car to Halfords Autocentre Unit 3 Praetorian Place RH1 2LH

The person who took care of this service, Andy, made incorrect judgements, failed the MOT and deliberately tried to overcharge me for work that wasn't needed.

When he called me the first time, he mentioned that some work in regards to the front lights needs to be done.
The price he asked for was around £64 and I told him to go ahead if that was needed for the MOT pass.
However, I was going to ask for a full report and explanation when picking my car up.

After a while, he called me again and started to tell me a story about the main light on the left.
In his opinion, because of an incorrect beam caused by some unexplainable excessive damage, the whole unit has to be changed and it would cost me £300.
He emphasised that my car won't pass the MOT without that work.
I was shocked and felt that he was trying to take advantage of me.

Luckily I used discernment and refused his recommendation.
He tried to persuade me but I refused to give in, ended the conversation and went to the garage to pick up my car.

On my arrival, I politely asked him to call his manager or the person in charge.
He appointed himself and once again used persuasion to convince me that what he offered on the phone was the right decision, as he tried 'everything' to fix the issue.
He also mentioned that there was a language barrier between us on the phone and maybe that's why I didn't understand what he meant.
Hmmmmm! That was not at all the case.

In an attempt to be friendly, he asked me of my origins and complimented me on my beautiful accent.
I had to politely point out that practicing bigotry and prejudice is unacceptable to which he was very apologetic, saying that he would never act in such manner. However, his demeanour and mannerism were revealing the opposite.

I picked up my car and took it to a different garage for a quick inspection, where my doubts were confirmed.
He made incorrect statements on a report that isn't even signed and tried to overcharge me for a light that works perfectly fine.
As I went back to ask for the appeal form, Chris, Andy's colleague tried to invent another story about the light unit they wanted to change and overcharge me for. I ended the conversation, picked up the form and left.

The whole situation is causing me stress as I'm wasting time and money. The MOT for my car was supposed to be an easy and straight forward service, however it became an unnecessary drama.

This type of people have to be stoped as they try to intimidate and take advantage of women and vulnerable people.
What they do is disgraceful.

Sincerely
Mihaela

Tried ordering on-line. Awful website, banners, flashing bits, trying to increase order values. Supposedly offers a PayPal to pay but no option on checkout. Demands car reg number even for wiper blades. Then simple items like two normal wiper blades and an oil filter removal tool will take a week to be available in store.

Foreign call centre. Phone number tries to field calls to chat on website.

Rubbish, frustrating and awful experience. I spent my money elsewhere

Pre booked and pre paid for a service and MOT. It was cancelled at the last moment (told it was cancelled when I took the car in). They couldn't get it done at another local Halfords so I had to get it done elsewhere.
I got it booked in for the next day at a local garage.
Don't use Halfords if you want a reliable service

Had a battery with a 5 year guarantee fitted on the drive. When it failed after2 years I tried to get them to honour the guarantee. They said I had to take it to a store. I was not able to get there as car would not start. After the person I contacted said they could nothing to help he said anything else I can help with today! What a laugh

I have experienced pathetic customer service at the Cambridge Halfords store. Not ones but thrice my experience has been awful. To begin with I had to wait 4 hours to buy my kids bikes. I had taken bronze service package and when I got the bikes for servicing I needed to wait for 2 more hours despite of the team members roaming around inside the store. There is only 1 person upstairs attending customers and also repairing bikes. The other staffs on the floor just doesn't help. Will never buy another bike from there.

Booked an Ebike trial at Southend, with a view to ordering a bike on the same day. Halfords then cancel the booking THREE time's including on the day I was due to pick it up, even after numerous confirmation emails. I hate to think what service they offer after you give them your money!