HairSistersReviews 169

I received my order a few days after I wrote the original review and I had to pay customs of 55$ more but this had nothing to do with Hair Sisters. I had never ordered a Vivica Fox wig because the ones I had always ordered from HS were fine, of good quality, lasted and all cost around 20$. But since, as I had stated in the original review, NOTHING I had ordered for years was in stock, I had to order the more expensive Vivica Fox wigs costing all around 40$. Well, I received 7 horrible wigs full of defects that even an amatuer wig creator would never make! Barbie like doll hair from the 1970's (I don't know how else to describe it) with stitching defects that make me have an "Alfalfa" like bump at the top of my head and you can see the stitching due to lack of hair.
The hair is already of the cheapest quality, at least they could have put enough of it in the wig to cover the stitches!
Strange cuts which make the top flat and then the sides spring out like I'm Roseanne Rosannadanna (for those who remember her from SNL of the 80's).
I was so hot when I opened that box! I could not imagine how a black woman could make and put her name on wigs like that, it's just incomprehensible.
I am sure she does not use her own product line.
Conclusion: Hair Sisters is still in business, I have no idea why they do not have their usual full line of wigs available when you try to order and I WILL NEVER order a Vivica Fox wig in my life!
They only good thing is I live in Italy and people do not know about wigs and can't tell I got ripped off!

I needed to return my items and tried to call customer service the phone number on their website does not work and neither does the number on their facebook page. I also sent emails to the address on their website and never received a reply. I have ordered a few times before but my frustration with their customer service makes me hesitant to order from them again and I did not receive same day shipping on this order and my tracking never updated

I ordered quite a few stuff from you guys it cost me $76 and some cents yet I still have not received none of my products all of them had same-day shipping and then I pay the extra $15 to get it 2 to 3 days i haven't received my stuff yet when I check my account with you guys there's no tracking number. I email still no response I reached out to you guys by phone three times still no respond back. They are quick to take my money but not quick to send my stuff out that I ordered we never order from this place again in life

Let the title speak for itself. Just received my latest via hairsisters. This make my 5th purchase, and I've only got two words to describe my order "Love it"! However I have to admit that I was a little skeptical about the first time I ordered from reading all of the previous reviews posted. I've never been one to follow the flock which inturn gets me into trouble sometimes. In short, I'm glad I'm not. I'm happy with the current investments made, and it's all due to taking chances. I'm a cancer survivor. I've been in remission since 1997. I've shopped for lanefronts from the typical mom & pops stores, but never could find anything that said "me". Sometimes u just gotta humble yourself. If you find something that you just don't like try something different. I had too learn that the hard way. Everything just isn't always gonna b for u. Hairsisters included. Everyone is different. What works for you, or doesn't shouldn't have any bearings on anyone else. You feel me? Just keep on shopping is all I can say. Ty hairsister for making look, and feel like I should. Right now I feel as though I could hit that catwalk strutting my stuff with the best of them. Ty again haisisters!

I have been ordering the wig Mona from the company Model Model since 2015. I have been ordering the same wig because in the beginning it looked great, I was always getting compliments on "my haircut" and many people though it was my own hair. Unfortunately, all of that changed. The last five wigs that I have ordered there are totally limp and the cut is bad. I use mousse and heavy hairsprays and the wigs look nothing like they did before. What's happening here? Are Model Model wigs going bad or is it Hairsisters?

I ordered and paid almost $182 for a human hair wig. I havent received the hair but it shows delivered to me. No body is there to help me, all they tell me is to contact my local post office. When I did contact the local post office I was told that what was delivered to my mail box weighed only 9oz. But what I bought from hair sister was a 22inch human hair. There is no way that hair I bought will weigh only 9oz. They definitely didnt ship the hair, they probably shipped something else. Up till now I havent seen the hair or my refund. They told me, they cant give me any refund.

I ordered two wigs, one for me and one for my mother. I love them both. We both get so many compliments! The ordering process was easy and costumer service was excellent. I had to contact them regarding an issue with a discount not being applied and got a response immediately. The matter was handled promptly and courteously. I
Was hesitant to order because of all the negative reviews but am so glad I did. I willl definitely be ordering more!

I have been buying from this company since 2008, and have spent hundreds of dollars, and have never had an issue until 02/17/2018 when I had a package that never got to me. I called them and spoke with fed ex that said they delivered the item by USPS. I then called and explained to hair sister the hard time that I am having finding this package. To my surprise they said it was nothing that they could do about it was up to me to call the post office and figure it out. When I asked why they could not help locate the package, I was told the box was delivered, and that was all they had to do. When I asked if I was supposed to do call my credit card and put in a dispute I was told to do what I had to do and hung up on. They then did not pick up my phone call and blocked my email address from there site so I could no longer get into my account with them. There was never any threatening tone on my part I just asked for help receiving my package. Like most companies with good service offer. I will never order from this company again and would encourage no one else to do so either. I now have to spend hours trying to find a package that I do not have a working tracking number for, and the company has treated me like trash after using them for over ten years. Hair sister has the worst customer service that I have ever seen there is to many online hair stores that offer excellent customer service like Sam beauty who will email you to see how your product are.

I WANT TO GIVE THEM A ONE. THEIR CUSTOMER SERVICE BLOWS, THEIR WIGS SOMETIMES CARRY ROTTING HAIR IN IT, AND THEY DON'T TELL YOU ON THE WEBSITE ABOUT IT. THEY SAY IT'S FOR STORING, BUT THEN WHY ISN'T IT POSTED AS SUCH ON YOUR WEBSITE MEKA?

THEY DIDN'T GIVE ME A SINGLE REFUND BACK, AND THE ONLY REASON THEY GET TWO STARS IS BECAUSE THE ACTUAL WIGS ARE FAIRLY GOOD! THEY'RE ACTUALLY REALLY DECENT! BUT SO IS EBAY, THIS IS NEVER WORTH IT, OH MY GOD.

Today is 12/15/2017 (I RATE them a 0) Ok so I ordered two wigs off WWW. Hairsisters.com the wigs I ordered I have bought them before in the Beauty supply store. So I knew exactly what I wanted, so when i ordered the wigs it said same day shipping, which I thought I came up I was so happy and the price I got for both wigs was the price for one wig in the Beauty supply store. So I waited and waited check my mail box Nothing so 4 days go by I check and Nothing. So I go on my account to see if there was a tracking number Nothing it just said today and tomorrow date, so I tried to email them and it send me to something that said oops over and over. NOW its been 8 days and I still havent received my wigs, I check my account again and it said todays date and tomorrow date basically this site is full of BS and Im going to see if my bank can cancel my order. I will never order from them again and I hope you wont eater and I hope I read these reviews before I ordered my wigs. I ordered my wigs 12/8/2017 now its 12/15/2017 and I still havent received my wigs. I dont think Ive ever going to get my wigs. Please Im warning you dont shop with them go to someone else. Cheap is not always the way to go

I made a account and successfully logged in and out ok. When it was time to process the order my order I got the run around. Hair sisters Happily took my credit card information then all of a sudden it was like it wouldn't process. The site redirected me with a opps something didnt go right on their part. Thats not it upon login it seems as if i didnt even make a account! Im overly confused, Im starting to think this site is a set up.

I recently ordered two wigs from Hairsisters. Trying to return them is impossible. They claim they email you the instructions for returning the wigs; and then they send another email saying you never sent in the RMA Request. I reported them to the BBB and Hairsisters sent a nasty email to my response saying they have informed me of what is needed and that they "were not going out of their way to help me". You are absolutely right, Hairsisters' customer service department is incompetent and they have no intention of helping their customers once they get their money. I will never, ever again order from this company and strongly urge others not to order because once you get the wigs or other products, they refuse to refund your monies even though you are dissatisfied. I have the emails to prove what I am stating here. This is the response below which was received from Hairsisters (extremely poor customer service):
We'eve emailed you the RMA requests several times since 9/18 and as of today we HAVE NOT RECEIVED the items here. We're not going out of the way not to help you, you just seem to not be following directions now its way past your allowed return period.

"Again we're not going to send you a label which you seem to be asking for. You have to follow the directions meaning submit an RMA request which you've done an follow the return process which we've emailed you several times but you're not following actually attempting to send the items back just keep emailing for the same info we've repeatedly sent you.

We'll enclose the email chain here again for your records Showing that we've responded to you with the needed information several times. We've also told you as of this Tuesday 10/3/17 via email to send the items back sooner than later and again you have not taken those steps. No refunds will be given unless we received our items here in their original unworn non altered condition"

Is not a poor way to respond to a customer. I have submitted the RMA request and even tried a second time and received the response that the RMA Request had already been submitted. Please, I urge you not to order from this company.