Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of HairExtensionSale

HairExtensionSale

3.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate HairExtensionSale?
grey stargrey stargrey stargrey stargrey star

HairExtensionSale Reviews Summary

HairExtensionSale has a rating of 3.1 stars from 182 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HairExtensionSale most frequently mention full head and little bit. HairExtensionSale ranks 7th among Hair Extensions sites.

service
9
value
9
shipping
8
returns
8
quality
8

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow ashley J.
Unfollow ashley J.
Share Review
Report Review

This is a very pretty one piece hair extension. It is thick, is of good quality and feels soft. It looks very natural especially if you put some baby powder on it to dull the shine, which most synthetic hair is noted to have. It can be used for creating several different looks. The clips are very secure and it feels comfortable on. The color is perfect for me. I wore it in a style over to one side and received numerous compliments on how nice my hair looked. I already purchased another curly one as well as one in the straight style. I have not received the straight one yet but am expecting that it will be just as nice. The price for this hairpiece is excellent. I am very pleased with this purchase.

Date of experience: April 25, 2017
California
1 review
0 helpful votes
Follow Janna M.
Unfollow Janna M.
Share Review
Report Review

They sent me the wrong color but wanted ME to pay for expensive shipping to return the product! I have asked for a refund 100 times and they either ignore me or say I need to send the product back which is CRAZY! It WAS THEIR MISTAKE!

Date of experience: April 23, 2017
California
1 review
7 helpful votes
Follow Eileen C.
Unfollow Eileen C.
Share Review
Report Review

The clip-in extensions that I bought didn't match my hair so I wanted to exchange them. They made me send pictures of the unopened package, then I found out that I had to mail them at my expense to China, which would have cost almost $20.00.

Date of experience: April 19, 2017
New Jersey
6 reviews
13 helpful votes
Follow Antoxa K.
Unfollow Antoxa K.
Share Review
Report Review

Lightweight
April 11, 2017

My extensions arrived in around 2 weeks which was OK. The color was perfect so I can't complain about that... but they were a little idk light weight? Like I should have ordered more for the look I wanted. Might order more, not sure.

Date of experience: April 10, 2017
GB
1 review
1 helpful vote
Follow Danielle S.
Unfollow Danielle S.
Share Review
Report Review

They will not refund you, their extentions are absolutly terribly thin and will not match you hair no matter what. They will tell you to send your hair extentions back costing a further £20 and not refund you. I've emailed them and they replied but didn't like when i was proving my point and so they ignored me & will not give my money back! Wish there was a way to get this website $#*! down as they shouldn't be allowed to be doing what they do, absolutly shocking, i will be trying my upmost best to get them shut down for what they've done to me. DO NOT ORDER FROM HAIREXTENTIONSALE.CO.UK unless you're looking to get ripped off, money taken from you and completely ignored.

Date of experience: March 25, 2017
GB
1 review
15 helpful votes
Follow Chanelle C.
Unfollow Chanelle C.
Share Review
Report Review

Really pleased
March 14, 2017

After ordering from here I looked on the reviews and really did panic as a lot of people had said they hadn't received their order. But I must say, I was really pleased. The extensions arrived in less than a week which was fab as standard delivery is 9-15 business days. The only thing I would say for other people is to possibly order 2 packs as they are so cheap and they aren't as thick as i expected, but overall I'm really pleased

Date of experience: March 14, 2017
South Carolina
1 review
2 helpful votes
Follow Noreen G.
Unfollow Noreen G.
Share Review
Report Review

Scam Artists
March 11, 2017

Do not order from this company or you will be sorry. After 2 weeks, I had not received the order nor any tracking. I called PayPal and they did not take any responsibility for this company, although the money was drafted from the credit card. Like others, left messages on the voicemail but no return calls. Finally today did receive package from China.The hair color sucked as it was supposed to be dark auburn but instead was purple. There is no shipping order nor instructions as to where to send return. And I refuse to pay high shipping costs to return to China and probably would never get a refund either. This company needs to be shut down as they are a rip off. My suggestion is to file a dispute with the bank as you will not get any relief from this company nor from PayPal. In fact, since we did not have a PayPal account, they told us to call our bank. Don't waste your money or you might live to regret it!

Date of experience: March 10, 2017
North Carolina
1 review
9 helpful votes
Follow Brittany H.
Unfollow Brittany H.
Share Review
Report Review

I ordered my micro loop hair extensions from hairextensionsale.Com after I ordered them I saw all the bad reviews and started to panic that I had just made an expensive mistake. But I got my extensions in about 6 days and they were very nice quality, soft, not stringy. I dyed them as soon as I got them and they took the color well. There will always be more negative reviews than positive so I thought maybe this would help ease some peoples minds. :)

Date of experience: March 9, 2017
Japan
2 reviews
13 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

Worth to buy
March 4, 2017

I bought hairextensions from this site six months later when my luxy hair extensions does't work any more. Luxy hair is too much expensive, so I find hairextensionsale for instead. Their price is really cheap, so I didn't expect too much on the hair. I spent the money and all I hope is to use the hair for 3-6 months. When I receive it, I felt happy, coz the hair is good, not as the quality as luxy hair, but it really worth what I spent on it. Now it's already 4months, the hair is not that bad. I will buy it again when it's falling too much. And the #4 matched my hair color very well.

Date of experience: March 3, 2017
California
1 review
1 helpful vote
Follow Julia G.
Unfollow Julia G.
Share Review
Report Review

Ordered from this company and I did not get an email confirmation, which concerned me. Called their 800 number and no one answered just a "leave a message prompt." The website said USA and realized after some research they are out of Hong Kong. Called Paypal that night and filed a claim. Once the company was notified of the complaint they mailed the package almost immediately to the wrong address. They used one address in Ca. Another in CA and a zip code from Oregon. I emailed them and they said "it was not their fault I gave them the wrong address." They had combined many addresses, obviously not aware of the USA protocol for addressing letters. I called DHL and they routed the package to me. When it arrived I opened it up, saw bugs on the hair, and gave it back to DHL. Now I am working on making sure they don't get paid. Paypal holds the money until the problem is resolved. Wish me luck... Scammmers

Date of experience: February 28, 2017
Canada
2 reviews
8 helpful votes
Follow Susan G.
Unfollow Susan G.
Share Review
Report Review

SCAMMERS!
February 21, 2017

SCAM SCAM SCAM! Ladies i know its cheap And all but your better off paying more money and getting wayyyyyy better quality.

They are from China, And let's face it, they don't give a $#*! if you revieve your order or not. And god forbid they send you the wrong product, they will try to justify that they sent you the right thing.NOT WORTH THE MONEY NOR THE HEADACHE

Date of experience: February 21, 2017
Canada
1 review
1 helpful vote
Follow Kristen L.
Unfollow Kristen L.
Share Review
Report Review

Fraud
February 2, 2017

Ordered from these people under the belief they were a real company. Stole my money and never responded to dozens of emails. I tried calling their "support line" which is an automated voicemail. Even the "confirmation email I recieved links back to a fake website.
Opened a cese with paypal under the hooes i can get my money back, but i highly doubt i will see it. BUYER BEWARE. THESE ARE SCAMMERS FROM CHINA. DO NOT PURCHASE.

Date of experience: February 2, 2017
California
1 review
1 helpful vote
Follow Jane J.
Unfollow Jane J.
Share Review
Report Review

I NEVER RECEIVED MY PACKAGE FROM HAIREXTENSIONSALE.COM! THEY NEVER RESPONDED TO ME! ITS NOT FAIR THAT COMPANIES LIKE THIS CAN TAKE YOUR MONEY AND WE LET THEM GET AWAY WITH IT! NOT THIS TIME, THEY HAVE BEEN REPORTED TO A FRAUD INVESTIGATION! IM SURE SOON THEY WILL SHUT DOWN! DO NOT BUY AND WASTE YOUR MONEY! PEASE BEWARE!

Date of experience: January 20, 2017
California
1 review
1 helpful vote
Follow Krista R.
Unfollow Krista R.
Share Review
Report Review

Horrible!
December 22, 2016

Don't waste your time! I put in a order online from this company. They then sent me an email 4 days later that they needed a list of questions answered of why I was purchasing these extensions and then that it was mandatory that I send a picture of my credit card I used plus my drivers licnece to further the purchase. Huge red flag for me so I sent back an email requesting not to go further with the purshase. Few days later they charged my card anyways. They told me it would take 5-7 days for a refund. (Which they should have never charged me anyways.) Well over a month later and many emails back and forth I finally got my refund. But it wasn't for the full price of what they charged. I'm so appalled by their business. They clearly are scamming people left and right! DO NOT BUY FROM THIS COMPANY! They don't return phone calls nor never answer the number they listed.

Date of experience: December 22, 2016
Canada
1 review
1 helpful vote
Follow Nadia K.
Unfollow Nadia K.
Share Review
Report Review

WORST EVER IT S A SCAM
December 19, 2016

I ordered $99 hair extensions I have never got them. I tried to call many times and no answer. I am pretty sure it is not a Canadian company. PLEASE BE CAREFUL! No hair, no money :(

Date of experience: December 19, 2016
Indiana
1 review
7 helpful votes
Follow Laura H.
Unfollow Laura H.
Share Review
Report Review

Super disappointed!
December 7, 2016

I ordered the dark brown 16" deluxe extentions. I received them today, and got the economy ones. They are 16" but 7 to 8 inches are super stringy and see threw. It looks like it needs a bad hair trim! I'm am so disappointed! I usually go to Sally's beauty store. Should have went back there. Not sure what I'm going to do now..

Date of experience: December 6, 2016
TW
1 review
0 helpful votes
Follow Patty D.
Unfollow Patty D.
Share Review
Report Review

I was so afraid to place an order with HairExtensionSale after I read all the " bad" reviews about this website. I decide to place the order since the price is really good. To my surprise, I got the package within 3 days shipped directly from USA and the product is also in good quality. I have to say I satisfy with the product and service! I don't understand why there are so manny people claimed this website is a scan and get ripped off bla... bla... They are legit and offer fine product and service. BTW, It's stupid to say get ripped off because you can always file dispute even charge back if you are not satisfied with anything. If you can't bear the slow shipping just pay the rush shipping or choose local stock items like I did. I trust this website and I will place more orders.

Date of experience: November 22, 2016
Virginia
1 review
1 helpful vote
Follow Liz C.
Unfollow Liz C.
Share Review
Report Review

The product seem ok for the price. However, if you need to exchange or return a product. BEWARE! The have the worst customer service. They don't respond to emails in a timely manner. I don't believe they are from here. I believe they have a front office in CA, but they are from China. After following the exchange instructions to a T, they had the nerve to blame me for not receiving the product, when in fact they had. I know this for a fact because once I opened an investigation with my post office and theirs, I found out that in fact, tat the product had been delivered but they refused to send out my exchange or refund my money. I feel like I got scammed. I may just report them to the BBB and the attorney generals office in CA. My situation still has not been resolved after 15 days of them having received the product. I do not recommend anyone giving these people your business. I certainly will not order anything else from them again. I've learned my lesson.

Date of experience: August 18, 2016
Illinois
1 review
1 helpful vote
Follow Michelle D.
Unfollow Michelle D.
Share Review
Report Review

HORRIBLE!
August 15, 2016

NO COMMUNICATION! NO WORKING PHONE NUMBER! I needed to exchange, no help what so ever! Stuck with junk!

Date of experience: August 15, 2016
Ohio
2 reviews
1 helpful vote
Follow Melinda l.
Unfollow Melinda l.
Share Review
Report Review

$#*!y
June 28, 2016

I didn't even receive my order and I'm glad cause this place is bull $#*!. Don't order from here I am a professional hair stylist and just the service alone is junky as hell. Plus the place is out of Hong Kong and London. Big dont...

Date of experience: June 28, 2016