HabandReviews 189

Updated Haband is part of a catalog/online group of clothing retailers that includes Blair, Old Pueblo Traders, and Bedford Fair. Haband sells some petite bottoms, but tops are only in misses sizing now with only their Snap-It-Up jacket sold in petite. However, for me their 30" inseam pants are just long enough, and I'm only 5'4". Misses catalog sizing is supposed to fit those up to 5'6", but I would not trust that. If an item is primarily cotton it may shrink which further clouds the issue of length on both tops and bottoms. Overall I think their misses sizing works better for petite women. Be sure to check your measurements against their size chart before buying.
As stated in my title, some pieces are better quality than others, but you can't tell until you get them. I especially like their Snap-It-Up jacket. Fit, too, can vary, and it is more helpful if you explain why you like or dislike a product. Please give your height and weight so readers can gauge your fit to their probable fit.
Shipping costs are a factor when buying online. Standard shipping (7-10 days) is USPS (Postal Service). Under $20 you pay $6.99; from $20.01 to $40 you pay $8.99, and so on. Express shipping via UPS (3-5 days) is available for an additional charge of $6. I cannot guarantee UPS would deliver your package as sometimes UPS transfers packages to USPS for final delivery. Sometimes free shipping is offered, and that is a great way to test how items fit with minimal cost. The return process is simple. Just buy a shipping envelope and stick on the prepaid label. Use the shipping list that came with the clothing to note which item(s) are being returned or exchanged. Put the shipping list inside with the clothing and take it to the post office.
Big caveat: one is charged $9.99 per return or exchange whether the package contains one, two, three, or more items. The cost of returning one item is deducted from the cost of the item. If you paid $24.99 and the return cost is $9. 99 you only get back $15. From my point of view I would be paying $18.98 to have tried on the item. The loss is the original shipping cost plus the return shipping cost.

This is hands down the worst customer service ever. They keep charging my mother's account late fees on merchandise that has been returned. After 3 hours of trying to talk to a live person, I was told that I had to put my deceased mother on the phone because that's the only way they can make any changes to the account. When I asked to speak to a supervisor because putting her on the phone would require a miracle, I was left on hold for over an hour. These people are unbelievable and should be run out of town.

First, they tell you that with any order, you'll get some 'free high quality merchandise'. If they actually send you the 'free merchandise', it's not high quality. Generally some cheap piece of garbage made-in-China. Binoculars had cheap plastic lenses and arrived scratched. The watch didn't even work.
One pair of pants was missing from the order. It has never been replaced.
They send out your billing statement one week before it's due, so you're inevitably late and they then charge you a 'late fee' of over 20%.
You cannot pay online or over the phone so you have to mail it in, thereby guaranteeing you're late.
Customer service is located in the Philippines and the operators do not speak or understand English very well.
This company is disreputable.

Use them at your own peril

I ordered two pair of shorts men XL, now their sizing stated men XL is size 40-42, I wear a size 40, these shorts fit me like the size of a tent way past my knees, so I returned them for a refund, yeah the total cost was $24.08 my Refund $7.03, they charged me for the original shipping & the return shipping, I should have been given credit for the 49.95 return shipping due to the fact that these shorts are not the size they stated they are, I am done with Hanband.

I have ordered from Haband twice. The first time, they were very, very slow and tried to force me to buy extra things that I didn't want with extra charges. But the item I ordered was OK, so I ordered from them again. This time, the product was way too small, even though I ordered a size larger than I usually wear, and I'm a very small person. I sent it back immediately and asked them to ship me the next size up. The item arrived back with them a month ago, according to USPS tracking, and they have charged me an extra $8 with no explanation, but I have still not received the item! BUYER BEWARE! This company uses questionable business practices and uses every trick to charge you more than your order shows!

This company has a VIP plus program that's excellent but when you call haband to use the coupon that the VIP service send you the associates haven't been trained or unaware how to enter in the system this has happen to me twice and when you try to explain they hang up on you saying they have a time limit to talk and you have to call back I asked for a manager and they hung up I will be closing this account with haband and calling community bank and let them no why not fault of VIP program but terrible customer service with haband