HabandReviews 189

I have ordered from the Haband, Old Pueblo Trader and Blair catalogues for many years and have watched the quality of their product going downhill. Tried to order online today and got their "pop up" offering "Free shipping" for giving them my email address. What the offer doesn't tell you is if you want free shipping on today's order you must wait at least 24 hours to receive a special code that you must then enter to get free shipping. Called customer service, was treated rudely by the call center (in the philippines), basically told they don't care and take my business elsewhere. Emailed customer service and was again told by email "If you didn't get the offer you were promised it's because your incapable of reading the small print and you weren't entitled to it. Wow! Taking my business to a reputable firm and will be doing everything in my power to get the word out that Haband and it's associated companies are predatory in nature, have poor quality merchandise and really don't care if you remain a customer or not!

Will never order from them again! Ordered 3 items with 1 shipping charge. Received my order in 2 different packages. Returned all 3 items in one package. My original shipping charge for the 3 items was $12.99, but they charged me an additional $9.99 for the item that was originally shipped by itself. The $9.99 charge was more than the cost of the item itself! So for merchandise totaling $44.77 it cost me $22.98 to return... that's really sad.

I received several items for Christmas ordered for my mother in law in an assisted living facility. She can only wear button up shirts. One of the shirts ordered was missing three buttons. I called to ask for extra buttons so I could replace those as the shirt will work for her. I was told I would have to return the shirt even though I want to keep it. I also purchased pants to match the shirt.
I then ask for a credit on the shirt but wanted to keep it because of the time I will spend replacing the buttons but again this was not an option. I am keeping it and I will have to replace all of the buttons on my own BUT be assured that I will NEVER do business with Haband again.
I read reviews ahead of time but I advise anyone to do the same and adhere to them as they are all true. Customer service cannot help you with issues. All are internal company matters that has to be resolved there. The company will not survive with this service today.
Thank you

I was a long time customer until the quality of merchandise deteriorated further, prices went up and customer service became non existent. Beware of their online system as well. Many times I tried to look at my past purchases only to get a "you have no order history". This error would come and go. One order I placed, the system changed the size for no reason. And, they wouldn't acknowledge the error and forced me to pay the 9.99 return fee. They also advertise items they don't have and after you've ordered and been charged, they let you know it's on backorder and have no idea when it'll be available. Stay away from their junk!

I have purchased many items over the years. I like many of their products, but their customer service is missing a lot. No upbeat or positive thinkers willing to to provide real service. It makes them mediocre. I ordered some New Balance shoes and they looked nothing like what I ordered. I didn't really want a return or refund. I wanted what I had ordered. No offers to try and resolve the issue.
I purchased a couple sherpa lined jackets and love them. The flannel type need serious reinforcement in front pockets. Men carry stuff in their pockets and some heavier stitching to reinforce the pockets would make these jackets great!

Overall, I think Haband needs a better quality control service and much more supportive customer service departments.

Daniel F. Irwin Sr

Ordered a sweater from these jokers and paid a hefty shipping fee. I expected Federal Express but they must have used Pony Express since it took so long to receive the order. Now for the merchandise. This "sweater" was thin, itchy and boxy looking, not the fitted stylish item presented on the website. I contacted Customer Dis-Service several times but never received a response. If I wish to return the item it will cost me an additional 9.99 so I guess I'll wear it out to shovel snow.