Gurney'sReviews 214

The website totally hides the true colors of Gurneys! I wouldn't have even given one star but had to rate them!
All I can say is GO ELSEWHERE! They'll take your money upfront, and you'll get several "out of stock" notices. When I asked to cancel my order (after 2 1/2 months of waiting) I asked for a refund, for the 325.00 order I placed, they charged me 91.00 for ONE package of Broccoli seeds and a hand full of dried up DEAD onion sets!
I purchase the rest of my seeds from local stores for just over 100.00! They are outrageously priced but thought I'd give them a try to stay out of the stores during the Pandemic... boy, do I wish I'd of saved my money now! It's a hard trying time for all of us, and we can't afford this type of business robbing from us!
DONT BUY HERE!
Oh, one last note, you'll wait on hold for up to an hour if you need to talk to a live person!

Gurneys Seed and Nursery Company does not live up to its promise as a no risk guarantee. Stating that it will replace it, give credit or refund your money. I had purchased a Meyer's Dwarf Lemon tree on 3-24-2020. I finally received it on 4-21-2020, it was dried up and completely dead. I called customer service and they said that they would provide a credit. I asked, is this a credit to my credit card, they said, no, a store credit. I said I want a refund. Customer Service stated that they don't provide refunds anymore only store credit.

Gurneys is having major problems this year & they aren't being honest with customers. Order your products elsewhere or risk not having what you need. They're selling product they don't have, holding your money & pushing back shipping dates to where your garden will be a guaranteed failure. I ordered on March 13th & some of my items won't be shipped until June. They are the ONLY company I ordered from that hasn't delivered. Unfortunately they were my largest order. Never again.

I ordered 3 packets of seeds and small planting pots in one order. The 3 sets of seeds I ordered all showed to be in stock. The first package of seeds I received had an expired date on them. The next package of seeds I ordered only had 5 seeds in them (package said 15). I have yet to receive the 3rd packet, with no explanation. I have emailed the company, with no answer. You can not get anyone on the phone currently either. I want a refund on the seeds that are expired, and the rest of the seeds and an explanation as to why I never received an email on why they were backordered when they showed to be in stock. I won't order again with this kind of lack of communication.

We put our order in over a month ago. I noticed that many of the items was backordered into June on at least 4 items. The site listed the dates that items would ship but this week all dates are gone! So I have no clue as to when I should expect them!
I've been emailing the company for close to two weeks now to get information on how to cancel backordered items. I've not received ANY response. Their website has a Cancel Order button so I filled it out but it states I cannot cancel due to "order been already shipped" which is not true & this is misleading. There is NO shipping or tracking information.
The order was for $189.90
It seems as if the business is ignoring customer concerns & just forcing them to accept their inability to fulfill orders. This was our second order with the company. Orders are split up & not sent until certain times. We ordered from another seed company last week & our order has already been shipped! Gurneys is not fulfilling their promise as a company & is misleading. We will not be using them again for fruits & vegetable seeds/plants.

I used to order from gurneys years ago. So when I wanted to order plants it was the first place I looked for. My mistake. I ordered two orders of strawberry plants. Ten plants per order. The order was placed on 5/28/19 and didn't get shipped until 5/31/19. Not a huge timeframe but definitely not good. They sent it fedex smart post and the estimated delivery time was 6/11/19. That's right... almost two weeks for live plants to be getting thrashed around and sitting with no soil and water. The package sat in one location for four days idle. Are you friggin kidding me? I sent a message to gurneys asking if they would be ok... no answer. I sent another the next day and finally the following day they responded giving me the normal crap from customer service. Finally today on the 11th of June we got the package in a plastic packing bag. No box, no real protection from anything being banged or thrown on them. I opened the package and several of the green plant parts were broken from the roots. I will give them that some were still intact but the plants were dry as bone. Thanks for your caring handling of peoples hard earned money gurneys. NEVER will I order again from you. You are not a trustworthy company any longer. Too bad.

Ordered tomato plants in March. The person I spoke with told me they would be here by May 14. Called several times when they weren't here yet to be told they were ready to be shipped. Kept getting emails with the shipping estimate getting longer. I finally called and told them to cancel the order. I was told that they were already packaged to and I couldn't cancel them. When I spoke to a supervisor I was told that they were going out the day after Memorial Day which would be Tuesday. She assured me that they would send them expedited shipping and I would have them in 2 to 3 days. She even told me that they would credit my credit card if I did not have them by Friday. On Thursday I finally received an email that a FedEx label had been created. On Friday I saw that the package had just been picked up. It was going FedEx Smartpost (through them to the regular post office) adding another week to the arrival date. I called Gurney's requesting the credit to my card as promised. The guy I spoke with told me he saw reports of my calls including promises of shipping dates as early as the 20th and he was embarrassed that the information I had been given was incorrect. He offered me a $10 merchandise credit, but refused the promised credit card refund. Like I'm going to order anything from them again. I'll be lucky if they arrive alive let alone have any tomatoes this season.
Save yourself time and aggravation. Order from Burpee or any other nursery even if it might cost a little more. You'll thank yourself later.

I've ordered from them for years, and noticed these last 2 years the plants and shipments were less than reliable! We ordered 2 grape vines, one came dead, 2 elderberry's, one came dead, ordered 3 tomato plants, never shipped, so I emailed them, oh they were shipped 10 days ago, now it's a 3 day weekend, I'm pretty sure I will not be having tomato plants this year. Sorry they have become so unreliable, I use to look forward to using this company.

I ordered tomato and pepper plants on 3/2/19. I was told they would ship on 5/16/19. I called about 5/13/19 to check on delivery and was told they would ship 5/17/19. I waited until 5/22/19 and when I had still not received the plants, I called. I was told that the new ship date was 5/27/19 and that the shipping date was an "estimate", that it could be later. No explanation was given. The rep offered to make my order a "priority" but he couldn't tell me what that meant or when the order would ship. I asked to speak to someone in Indiana at company headquarters but said I would have to call back during business hours the next day. I did call back the next day and the rep told me he had no way to transfer my call to Indiana(he was in India) and nothing he could do to help me. Supervisor could not help either but said he would email someone in Indiana to call me back in 2 hours. Guess what, no call back. I called again. Talked to a supervisor who, after I fussed at him for several minutes, agreed to transfer me to supervisor in the states. Was about 5 minutes on hold and then did speak with someone in Indiana who could not tell me much more than the previous 5 people I had spoken with in India. She said that they had plenty of plants but there was a "shipping problem" and they couldn't ship things out as fast as they wanted. They were stopping all shipments as of today, 5/23/19, because of holiday weekend and would resume shipping 5/28/19. She could not tell me when or if the shipment would ever ship as they were "getting close to the end of their available shipping season" because it would be too hot to ship soon. I asked to speak to her supervisor who told her to tell me they could not guarantee that I would ever get the plants. They did give me a refund but now I've wasted all this time and still no plants for the garden. I probably spent 2.5 hours on the phone doing all this. The customer service in India is horrible-they just read from a script and have no answers. Don't order from this company. You'll be sorry you did, as I am.

Took too long for my order to come, customer service gave me incorrect information about my order ( they told me my order didn't go through, when it actually did) looks more like a 2 long stick instead of apple tree. Almost 3 weeks now and no signs of growing yet. It's end of April in Philadelphia and all fruit trees finished booming by now, mine doesn't have any signs of any leaves or anything :( don't think I would order again from this company

I placed a very large order with this supply company and have nothing but problems since. They sent me live plants in the middle of February while our zone still had snow on the ground, then they shipped me half of a strawberry support and I got a message the other piece was out of stock and they refused to take the other piece back unless I paid for the shipping back. Do not order from this company, you can only speak to people in India when you call customer service and you never speak to someone who can actually do anything or tell you anything.