Gurney'sReviews 214

Despite claims that seeds would be shipped for timely planting in my zone, most of my order arrived too late for optimal planting. After over a month of waiting, I purchased seeds locally, and emailed Gurney's asking my order to be cancelled. This resulted in Gurney's sending me an email two hours later stating that my order was shipping.
Other issues - items that were in stock at time of order, were not shipped. I received notifications weeks after placing the order that stock for specific items was depleted and would not ship.

Gurney's owners are thieves! I bought plants end of March. No shipments for weeks. Customer service awful. Plants arrived as near-dead sticks and seedling wrapped in newspaper. Pathetic. Paid postage to return them for a FULL REFUND. I get an email that they will NOT REFUND MY MONEY but instead give me a lame CERTIFICATE so I can buy more near dead sticks and seedlings. My refund should be $133.92. Their CERTIFICATE is only for $105.43. REALLY? Why aren't these owners in jail? I've filed a complaint with the BETTER BUSINESS BUREAU and am leaving reviews everywhere I can think of. SHUT THIS COMPANY DOWN!

Save yourself the headache and disappointment and AVOID this company. There are plenty of hardworking, reliable and honest seed and nursery companies in America, which grow and ship from America.
CHECK THE BBB (better business bureau) for the complaints and issues going back years.
If you decide to purchase from this company, you will be angry and disappointed. When you try and contact customer service, you will sit on hold, get hung up on and worst of if you are lucky enough to get through, you will be speaking to INDIA!
Save your money. BUY AMERICAN!

WORST EXPERIENCE EVER! I am so disappointed. One of the items I had on my order was cancelled by Gurney`s but there was no communication about it so they refunded the money to a card that does not exist anymore. The way a figured it out is when I logged in to check on my order which is late about 3 months now and still not here. I called customer service and their representative said she can`t do anything about it because the transaction is pending but to call 5 days later and they have their way to cancel the transaction and will send me check. Today I called and they said it is too late now and they can`t do anything about it. When I asked to talk with a supervisor they told me they don`t have any! I don`t understand how companies like that can be still in business! Do not waste your money and find another company to do business with!

I have ordered 4 rose bushes in the pots on March the 11, today is May the 12th, and I have not heard from Gurneys. No one picks up the customer service phone line, I have emailed several times, I have tried to reach them man times, nothing. I have paid a lot of money for my roses and I have not received anything!
If I don't hear from Gurneys in one week, I will search for a legal ways of dealing with this. I know, it is a corona time, but this is ridiculous. Will never order from them again!

I will never buy from this company again. Don't let me buy something if it's out of stock, this is a waste of my time and now I'm beyond the planting dates for the things that I ordered. I only received 3 out of the 13 items that I ordered and it took a month to receive them. Worse than that, I paid $20 in shipping which was supposed to cover all of these items, and the shipping wasn't refunded. Stay away from this company, if your experience is anything like mine you will receive several out of stock notices by mail and email and eventually have to cancel the remainder or your order, only to not receive all of your money back. I wish I would have done more research but I was enticed by the promotion they were running at the time. (The photo attached does not include the items I purchased that were cancelled due to them being out of stock.)

Ordered potatoes which according to website were in stock. They charged my credit card same day. It took 3+ weeks to receive my order which was incomplete and incorrect. No german butterballs and red gold potatoes sent in place of red Pontiac I ordered. Placed on hold for over 30 mins with customer service to be told they will not issue a refund to my credit card only an in store credit! So what do they expect me to get when EVERYTHING is out of stock AND expect me to pay additional shipping charges? Sent an e-mail again requesting refund doubt I will hear back from them. Probably gonna just put it down as lesson learned and let it go but my advice is stay away DO NOT ORDER from them.