Gurney'sReviews 214

I ordered strawberries for zone 7b. Our average last frost date is April 7th. They arrived from Gurney's on February 15th. Undoubtedly, they will die (yes, they're in a cool, dry place) and, when I ask for them to be replaced, I will be told that they are out-of-stock. I called but the customer service guy was obviously just reading from a script.

I ordered a jujube tree. When the order was received it was an oak tree (validated by an app that identified it). It was nowhere near the picture on Gurney's website of a jujube tree. When I contacted customer service and offered to send a picture, they told me they validated that it was a jujube tree and to go ahead and plant it. The trees are not cheap and I do not need another freaking oak tree. I searched Google and there is absolutely no jujube tree that looks like the one they sent me. Their customer service needs improvement. I am so frustrated.

I purchased a Small Apple Pixie Crunch tree and asparagus bare root plants from Gurney's, but unfortunately, neither ever grew. The tree arrived as a single bare branch and showed no signs of life even the following year. The asparagus was supposed to sprout foliage within 6–8 weeks, but nothing ever emerged. Later, customer service claimed it could take over a year, yet I still saw no growth. When I reached out for support, I was told the one-year guarantee had passed. I'm left with no viable plants and a disappointing experience. I won't be purchasing from Gurney's again.

First off, they sent me an email stating my order was sent on 4/22/25 via USPS first class mail with no tracking information. The order finally arrived today, 5/3/2025. The cost of the seeds was $42.94 but they also charged me $10.99 for shipping and handling. When the order arrived today, the first class postage on the envelope was only $1.77... They totally ripped me off on the shipping cost. Never again will I ever deal with this company again.

Dissatisfied! On May 14,2024, ordered the following items:
******* CUCUMBER SLICING STRAIGHT EIGHT PKT - 1
******* POTATO GERMAN BUTTERBALL 2 LB - 1
******* BUSH BEAN CANTARE 2 OZ PKT - 1
******* VEGETABLES ALIVE! [R] FERTILIZER 2 LB - 1
******* PINK MUHLY GRASS - 1

Potatoes didn't even begin to grow. They turned black and shriveled. Cucumbers, well, they aren't. Some other seed was in the packet. Photos show full leaves, then flowering, and then...well what are the yellow things? Also, is the fertilizer what it says it is? I'm not sure. So far the muhly grass is slowly growing. I'll see how long and how high in the coming weeks. This is like ordering a fine red wine to get grape juice in the mail. Deceptive practices.

About half of the items I ordered from Gurney's failed to germinate. No refund is possible, only store credit to buy more, which I don't want to do.
An order of strawberry plants arrived short several plants. Again, no refund or replacement is offered, just store credit for the number of plants that didn't arrive.
Gurney's says that its plants are guaranteed to grow but their refund policy is unfair.

I ordered a butterfly bush, the only type that was left showing in stock. After placing my order I was informed it was on back order. After waiting several weeks to receive it, we planted actually to instructions and it did not grow. I contacted them and they said it was no longer available and tested a credit to my account. All of the butterfly bushes are out of stock. The is morning else I want it need from them. They refuse to issue a refund even though they claim they guarantee their plants will grow.
Lousey customer service!

Ordered a white mammoth mum dormant root and also a red mammoth dormant root from Gurneys. They came in the mail with ice and snow on the ground in Nebraska. The white dormant root had life in it. You could small leaves forming on it. The red dormant root was dead as a door nail. I have been planting plants 50 years and l know a dead plant when l see it. They shipped the plant dead. Called and they said they were out of stock. Could not hardly understand the person on the phone. (Bad English) anyway l asked for money back and she said No. So l am out about $21.00 dollars including shipping. Please do not buy from Gurneys as they are deffinitley a big rip off..

They cancelled my order but never notified me and didn't refund my payment until I made a stink about it months later.

Ordered some strawberry plants ONLINE.No problem with that. PHONED them a few hours later, to see if I could add another item. The phone operator said that the order was not yet shipped, so yes, I could add it.
Checked back with Gurney's today (online again) and the phone person FAILED to add my item a few days ago. My order has been shipped. So now, if I want the extra item, it will cost me $9 to ship it, instead of the $2, if it was added to my original order.
I'm NOT happy with Gurney's phone people.

HORRIBLE. Bought items that showed up in the winter. Returned them in spring as told to. Spent nearly a year trying to get a refund, as they didn't have anymore stock I wanted. Now that they sold out to Gurney's, the store credit doesn't work either. Total rip off.
DO NOT ORDER FROM THIS TRASHY COMPANY!

The tree I ordered never arrived. They said it had shipped. Since they had shipped it somewhere, they refused to reverse charges. Never again!

I have purchased many things from Gurney's and have been highly disappointed. This past year in the late winter I ordered blue marigold seeds. They were clearly yellow. Also the other seeds I have purchased don't germinate. Do yourselves a favor and go to your local garden center. I will gladly look at the magazine but will never purchase from Gurney's again.

I ordered Grasses and Cardinal flowers twice this Spring and they never grew. My other plants, from other sources, are doing great so it is not us.

Two years in a row with two different sweet corn seed and no corn! Very poor quality seed! I highly recommend buying your garden products from another seed dealer!

My zone 5 requires planting after Mother's Day. Just received my tomatoes peppers and eggplant last week June 8 and planted them the next day with some coverage so the could adjust. Why did it take so long to ship? I was hoping when they arrived they would be nice hardy matured plants. BOY I WAS Wrong!
I guess you get what you pay for…. Will NEVER order from them again. I want my money back!
Please see pictures and video of what I received.

Shipment eas made late only after I called customer service. The plants were either dead or not viable.

I placed an order for sunflower seeds and a few bulbs nearly three weeks ago. I had to pay over $10 in shipping so I expected that I would receive my order within a reasonable amount of time. Customer service is slow to respond if they do at all and they did absolutely nothing to get my order to me. I am still waiting. My advice is stay away! I will never order from them again.

I've waited 2 months for my order. Still waiting. I'm up to 10 e-mails for status. Nothing. They have my money. I don't have my products for spring activities. I did get several 'out of stock' notices & asked if my account was credited. Again, crickets. This company should be avoided. There are plenty other reputable companies out there that I"ve dealt with & provide great products & service. This is my first try with Gurney's