GunBrokerReviews 232

Started using this site a couple months ago, purchased a handgun and several boxes of ammo. Smooth, easy transactions. Last week I won three items from supohunter. Messages them right away, no response. Again 24 hours later, no response. 6 days go by, no correspondence from them so I leave neg. Feedback and take my money elsewhere.

Today, 11 days after auction ended, they leave me negative feedback blaming me for not calling them. I am Marine deployed to the middle east, so that is not easy and as a buyer I shouldn't have to call to complete a transaction online. Gunbroker terminated my account shortly afterward without any notice. Not suspended, automatic termination.

I reviewed their terms of use policy, and it states that both parties are required to make contact within 5 days. Luckily I got away without being ripped off, I got off easy. Never again will I use Gunbroker and will warn everyone I know of my experience unless they try to fix this. Their customer service is unreachable so that probably won't happen. Beware.

I purchased a factory new fire-arm which comes with 3 magazines ( as part of a special). However, when I received it, it only had 1. I gave the seller a bad rating after offering them to resolve the issue. They didn't so I gave them an F. The seller gave me an F in return even though I paid via PO Money Order and put it in the mail the next morning ( no reason for a bad rating) and GUNBROKER.COM edited my review of them and put words in my mouth. This is fraud.

Waste of time! DO NOT USE THIS WEBSITE!

Only lost a dollar to these scammers so they could "check" my free email address, who pays for their email address?! No customer service and no way to call them. Too many risky listings and I've read too many reviews of people loosing hundreds to thousands of dollars. They only warrant up to $500 with a $100 "deductible" so if the deal goes sour and you are actually able to get a refund, good luck, you will only get $400 of the $500 lost. Or if you lost $1000, still only $400. Seems like a good way to save money on firearms, but honestly I'd rather buy local after dealing with this site even if I have to pay a few hundred dollars more. If you do decide to buy from the site, make sure the seller has a phone number so you can talk to them before bidding. Good luck if you do, but I would recommend buying from a local shop.

Horrible customer services. 1st email I sent in I never got a response regarding submitting documents to open account. I was charged a $1.00 fee for a account I can't use and. 50 for a late fee for a account I can't use. 2nd time I emailed this wonderful customer service this what sent in and there reply

I emailed months ago about not being able to provide the documents required to make an account and never got a reply. And I see you have billed me 1.50 for a account I could never use how can I get this all taken care of and get this account just deleted. Please someone email me back this time!

GBSupport1012. You dont have anything to prove that you are you? Really?

They are no help at all wouldn't use this site ever again even if they had the last gun or bullet left in the world.

As a seller I found it frustrating that emails I would send to buyers would not actually make it to them. Not good considering they were sending me MO's. Who wants to send money to someone you don't know and not even receive the message that payment was received and your item has shipped. Buyers would get pissed at me thinking I was not communicating. I made some money that I am grateful for but WOW not sure it was worth all the hassle of miscommunication. P.S. If you bid on something make sure you have the money to buy it. Not sure why people did this!?

I ordered something: sent a usps money order, money order cashed, no idems, complained to the site, and the site has closed, and complained about me, wanting my item, or saying it is not fraud to not get something you paid for, or the money back. They are sad at best, I contacted the usps, who is doing a mail fraud against the person, but I want to go after gunbroker, and I dont know what to do. Never never never use them. Gunbroker.com is horrible I would give them a -2 at best!

There is a lot of good sellers and buyers on this site. So use the feedback to find out who your dealing with. As far as the people who manage this site, I haven't come up with a word to describe them yet. Their customer support really needs to be redone. When you have an issue its take about 2 to3 months to get it revolved. So if you had a good experience with a buyer or seller save their contact information. So you can still do business with them with out going through Gunbroker. There is a lot of small mom &pop gun shop that sell on here. Gunbroker also seems to have a very good FFL network. All the FFL's that I have dealt with have been very professional.

A friend of mine once asked me, “Ever heard of GunBroker.com?” I had not. Well, he told me to visit the website. I could believe what I saw at the site. It is an exclusive world of firearms, and hunting and shooting products. As a citizen who is legally allowed to own firearms, this was a shopping paradise for me. Well, it is a gun auction site where we can just search for the perfect item that we need, find it, and place the bid. I keep following the bid to make sure that I win it.

They ignore evidence of shill bidding. One one gun came and went twice with no bids when I was bidding on another. When I lost that auction, I jumped on the other gun the third time it came up. Suddenly another bidder was running up the price. I bailed out when the price went too high. Amazing, even though there was a winner, that same gun was back up for auction 6 minutes later. When I complained, Gunbroker said they see no evidence.

After having minor problems with the site as a seller tried to clear up an issue with a buyer. There was some confusion we agreed he didn't have to pay. THEN had to go through two months of hassle to try to get my fees refunded. Which they never did. Wouldn't let me close the account until the remaining fees, including the ones they refused to give me a credit for were paid. Paid the rotten fees. FOUR months later I get a monthly statement on my closed account stating not to pay anything because I had overpaid and it would be applied to later billing. AGAIN ON A CLOSED ACCOUNT!

After six months of nearly daily searching this site for a very nice 1903A3 I found a couple and 'watch listed' them. After watching them for a few auctions to see if the reserve price dropped (they were not even getting bid on) I started to get warning from GunBroker that my account was going to be suspended due to using a proxy server. Mind you that the computer, web service, browser and modem have been the same since I registered there. I don't use a proxy server and even told them that in response to their customer service warning. Their reply basically accused me of being there to commit fraud on a proxy server and they said they closed the issue with a warning.

Yup, they closed the issue all right. About a week later they suspended my account out of the blue with no explanation or correspondance.

They make you answer credit bureau type questions and jump through all kinds of hoops to get 'verified' then suspend you for your web service? What a pathetic joke of a site. Stay away from that site, it's run by morons.