Guitar CenterReviews 202

Guitar center cuxs my teen daughter bought guitar lessons 4) only received 3 they do not honor what the are selling you Beth is not a lady of here word and the manager is one sided only this location is at creek side in New Braunfels tx.

If your looking for guitars, ask for Chris Crump. Very knowledgeable knowledgeable and isn't pushy. He'll get you right

I placed an order for two speakers mid October, at $269.99 each; After a week or so, I still couldn't see any dispatch notification, so I called up, and was told they went out of stock. Fine. On Black Friday, I thought I'd give it another try, and the online chat told me they have them in stock at $349.99 each, with 15% Black Friday discount, which amounts to $297.49 each, which is still nearly $30 more expensive than my previous unsuccessful order. I hence asked why and whether they could honest my previous order price, but was told no, because my previous order was 'clearance' item, and the current ones are 'brand new'. I went back to my email looking for words such as 'clearance' or even 'not new', but couldn't find anything indicating the previous order was for 'non-brand-new' products. This is just straight dishonest. I will not bring business to a dishonest merchandiser like this any more.

It's to bad this stores became so bad.
I spent, Thousands of dollars on instruments. Now they customer service is horrible. And they knowledge as well. It became a toy store. I'm done with Guitar Center.

Ask a employee at guitar center to check on something over the phone forget it. They don't call you back, or give you the time of day. Hopefully they go bankrupt again. This time for good.

Bought three less expensive guitars from Guitar Center over last three years. One was mine and had no issues. The other two were my dad and sisters, both of which came needing extreme neck adjustment to be able to play guitar at all. Luckily I was able to do this on my sister guitar which was the most expensive out of these three. On the hand my fathers guitar which he was using to learn and didn't notice the buzzing on the lower half of the neck right away. After trying to adjust the neck(keep in mind I've made lots of guitar repairs and know what I'm doing would never bring a guitar in for this simple adjustment), But after trying to adjust it correctly it still does not work... Neck is completely lined up incorrectly same thing with sisters but could fix it. I believe guitar center stores their guitars very very poorly and will sell the floor model that hundred of people have touched instead of giving you a knew guitar if thats easier for them. This happened to me and i was notified after the guitar was in the mail on the way to my house. Theres supposed to be a discount for floor models. Basically sold something i didnt buy and it came broken. Awful experience with guitar center especially if you're a beginner guitarist. Order from Sweetwater insane how amazing their support is. You get a call when you place your order just to ask if you need help with any of the products. Absolutely outstanding service from Sweetwater. Awful corporate like inpersonal experience ordering from Guitar Center.

The man the was helping me tried to get me to buy a bass that was way out of my price range, seemed like he took me for a sucker because of how young I am. He jumped in to help me for commission when the first gentleman walked away. The first gentleman actually had to step in when the first guy tried to sell me the bass I wanted for full price when it needed to be fixed because of fret buzz. But other then that the people there are nice and have a great selection of gear.

On 8/7/2022 my $2,600 beautiful Martin guitar was stolen from my vehicle in Stafford, VA. The thief sold my guitar to Guitar Center - Laurel, MD and it was subsequently sold to a customer. Guitar Center - Laurel was made aware by police that they had purchased a stolen guitar with the confirmed serial # of my guitar. They have done absolutely nothing to reacquire my guitar and return it to me nor have the Laurel police department. It's difficult to know that my stolen guitar has been located and neither Guitar Center - Laurel or the police care enough to get my guitar back to me.

Beware of online service... I ordered and paid for a new Epiphone J45 guitar, through Guitar Center and it came from LV store. I was absolutely disgusted. I had never seen an item packed so poorly. Firstly it came in damaged ripped FENDER box, so no original packing. On opening I find a partial bubble wrapped guitar (loose bubble wrapped head, and loose bubble wrapped base, nothing else), no other protection, no inner box etc. It was clear from the onset this was not a new item but one off of the display shelf. The strings were loose and stretched. The battery cable was just hanging and the battery pooch was missing. I had to take to my local Mam and Pop guitar center to be setup and they found a pooch for me from an old Gibson. I contact CS and they had the Store Ops Manager call me. He was very apologetic and told me he was very new to the position. He asked and was sent pictures. He also confirmed this was indeed a display model and also told me he could not understand why a new one wasnt sent, when they had two boxed and in stock, or why it should be packed as it was. I was offered a new guitar but would have to send the original back first. I cant do that because the packaging was poor and damaged... I would be help responsible. So I asked if he could send and I would resend in the new packaging, or I could drop off at the Tampa store. I was told unfortunately this wasn't an option. So what I have, is a display guitar, that was sent with no warrantee, no sign off check list and not even any of the unwanted Promo. There is only one loser here... the Customer. In my mind its clear that for online sales the ethos of Guitar Center or at least the Vegas store is to clear old inventory and replace with new. I also contacted senior management but as expected recieved no reply...

Bought a guitar case online, it showed up with a broken latch, I was told to swap it out at the local guitar center they refused and said I had to reapply for the progressive leasing program. I told then to take it off my bill which they did and I'll never do business with them again.

Ordered 3 sets of strings + a free tuner. Two months later, they cancelled the order because the item was out of stock. They still had plenty of strings and tuners, and tried to sell me strings alone for more money, or strings and a tuner for even more, but insisted that they couldn't fulfil my order because they were out of the "bundle." What a complete scam. Customer service was rude and disingenuous, wasting over an hour of my time and refusing to fill my original order. Proof of purchase cut and pasted from email confirmation.

I bought and returned a Gibson J-45 that was unplayable. I then bought a Martin HD-28 4K they wouldn't return it. I'm out 4K. How about a class action suit against them from any of you that has been damaged?

I was looking forward for Williams digital grand piano II. I went to guitar center store and they ordered this piano as well as other items for me which cost me around $2500. The day they deliver it, the delivery man refuses to enter the house or even the front yard to deliver the piano. He says that he is going to leave it on the curbside on the street. This will be thte last time ordering from guitar center. Such a waste of time.

Today I stop by guitar center in Arizona no one never came up to me ask can they help me with anything I were very happy to have my wife me first time here on vacation so I told her let's go she said that's a first you're ready to leave before me

WARNING! WARNING! WARNING!
I decided to buy a keyboard so I saved the money for a few months the only one I could afford was at Guitar center in my younger days I worked at GUITAR center in San Diego I had heard they've got a bad reputation but I went ahead what a stupid mistake F—-kin stupid STUPID MISTAKE DONT MAKE THE SAME MISTAKE
Ordered aug 22 shipping time 3-5 days
I waited 7 days before I checked nothing had been done they took additional days before it shipped I don't know about you but 2-k is a chunk of dough this was supposed to be a happy fun treat for myself it arrived sept7
In a box that was the flimsiest arrrrgh! F—kin Stupid DO NOT buy anything from GUITAR CENTER
Be warned WARNING! WARNING! WARNING I GAVE 1 stars but negative 5 WARNING!

I ordered a fender acoustic guitar for my wife as a gift said same day pick up as well I got a electronic drum set to mess around with over 500$ for the Oder and it's definitely not same day even tho they have the product in store. If your going to offer same day pick up it should be the same day

EVERY TIME I buy something from Guitar Center, either on line at guitarcenter.com or at a retail store, I anticipate some kind of complication, and I'm usually right. I live in rural S. Indiana and the closest GC is about 100 km (60 "miles") away, so getting there is an event. I made the trip and purchased 2 acoustic guitars. I realized when I got home, one of them was supposed to include a free gig bag. I called the store and instead of seizing the opportunity for good cust service by dropping it in the mail for me, I was told the only way to get it is to return to the store, return the acoustic and re-buy it with the free gig bag promo. Well, at 5 bucks for a galloon of gas, we both knew that ain't gonna happen. So, congrats on your free gig bag, Guitar Center. You won. The online experience is the same anxiety causing experience. My most recent purchase was a ukulele from guitarcenter.com. I see the money has been debited from my account, but I've heard nothing from them for 2 days. Just an email that "We're working on your order..." In the day and age of email and notifications, no communication makes me nervous that my order has been screwed up somehow. I won't mention any names but there is another major online music retailer that provides a much SWEETER online shopping experience, IMHO. GC could clean up their act by scaling back their retail stores, hiring fewer douchy hipster employees (to be fair, I have had some positive experiences as well, but more not-so positives) and providing a better online shopping experience. I have more to say but I'm hungry and need to eat breakfast. :)

If you buy something that says "Pick up today," be sure to know you won't be able to pick it up until 2 weeks later. Once you're there and checked in, they'll ignore your message for over a half hour. Seriously don't offer convenience options if you don't understand what convenience is. Guitar center truly has fallen from grace from where it used to be.