Guitar CenterReviews 202

My buddy waited for over a month for used guitar to come off of police hold. He was waiting outside today, the first day available to buy and found out the manager Ron sold it out the door at 7:00 am before the store even opened. Can you say SHADY KICKBACK! Unscrupulous business practices at this store! Ron wouldnt even come out of his office. He knows he did something shady.This was the Hallandale Beach, Florida store btw.

My name is Alfred Colvin I am a producer, Singer and Musician. I buy all my musical equipment there and buy all my piano's there. I love their services and every worker I run into know there stuff and loves music. I have been referred to websites like https://pianofree.com https://guitarlessons.org because of that I can play both instruments fluently All base from a Guitar center employee.

Horrible service was there 20 minutes trying to get help finding a case for a guitar out of 5 people only 1 could help but was busy at the register. Rude unprofessional horrible service left couldn't stand around all day hoping to get some service.

I attempted to purchase a used but expensive guitar from this company, I found it on there web site and called the customer service number to make sure the guitar was there and in pristine condition, there sales associate went on about what a beautiful guitar this was and that it was in perfect condition, so I ordered it that moment. Less than a hour after I purchased it I got a e mail stating that the guitar has already been sold. Clearly the sales associate was not truthful, then to compound things I have to wait for a refund, so they charged me for a guitar that was already sold. When I called and asked for the refund to be expedited there sales staff were less that friendly offered no compensation or even a honest sounding apology.

I had an issue with what was supposed to be a same day in store pickup order that was changed to ship to store. The delivery date didn't work for when the item was needed so I reached out to see what could be done. Rather than direct my order to another store where the item was avaialble they gave me thier canned 'we're sorry and appreciate your business' response you'll see on all these reviews and proceeded to jerk me around until my order was supposed to be delivered. On the day it was scheduled to arrive I recieve the shipping notification of a delay but just for fun I decided to head to the store as I really needed the item. Low and behold its there sitting on a shelf covered in dust...they didn't even try to fulfill my order or have the store check inventory. Go elsewhere when looking for whatever gear your interested in. They do not value you as a customer.

1 star only because there isn't an option to go negative.

I have been a customer of guitar center for many years, however they have finally tipped the iceberg with utterly terrible service. A year ago, I ordered a Gretsch Streamliner, and what did they send me? A Schecter. They sent me the wrong guitar, and did I get any compensation? No. While I don't expect compensation, I felt as though I was deserving of it.

My most recent issue is the real kicker: I ordered a Gretsch Rancher Falcon acoustic guitar online. It arrives, and something is immediately not right. The guitar doesn't play correctly and sounds strange. I wait a while to bring it in to have replaced / repaired but it is still under the Gretsch two-year warranty. When I do bring it in, they take it, and weeks go by with no word. Finally, I get a call, and they forgot they even had it. Another week goes by, and they claim that they just simply won't fix it because "Fender said so" (Fender owns Gretsch guitars). I had a suspicion they weren't being truthful as I know Guitar Center's reputation for lying is rather appalling. I call Fender customer service, and what do they say? Amazingly, they say my issue with the guitar was within the requirements of the warranty and we're happy to help me.

Do yourself a favor folks and go through Sweetwater or Sam Ash or any other place than Guitar Center. They SUCK!

Worst online experience ever. Most of their workers fit the dumb musician on weed profile. They cancelled my order for a reason nobody knows and they will not release the funds from my card. Now my son will get a late birthday gift and I am out 250 dollars. $#*!s

Is it too much to ask to actually type in a 1 paragraph description?

'Guitar is used in Excellent condition. There are some fine pick scratches on the front, a small ding on the bottom as well as the lower horn (pictured). There are no chips, neck is straight and frets are roughly 85-90%, electronics all work as they should although the tone pot is slightly scratchy.'

See... that took me 60 seconds while looking at the guitar I bought at a local pawn shop instead of buying the same guitar off GC's website!

Every Guitar Center I've been in is dirty with piles of merch on the floor, guitars with
Strings half off, customer service is (insert laughing emoji here). Next day shipping NEVER
Happens. At best four to five days. Whatever you want from Guitar Center you can get
Faster and cheaper online. Avoid.

Class-action lawsuit. A business operating under the guise of a legitimate business, set out to lie and betray customers is reprehensible. Falsifying in-stock items, selling used equipment as new, to profit over the expense of customer fulfillment, lackluster customer service, all serve to earn permanent closure of Guitar Center.

Just try to unsubscribe from this CO. You can't through the website. I called 2X.They said I was removed. I still, after almost a week waiting, get one to two emails a day. I even forwarded one of their emails back to them as they requested. No luck. This company needs help with their own day-to-day communication operations. If you are reading this, Guitar Center, I promised that I would keep giving bad reviews and telling people not to shop with you, if you did not unsubscribe me.

I was at the store just a day before Christmas to get some info about guitar. Jeremey, the store manager, was very knowledgable and patient so I could get my guitar, insurance and lesson package from him. I had such a great experiance. Thank you Jeremey

Friendly and helpful. Took the time to help find the perfect Christmas gift. Sam Tollefson excellent customer service!

Guitar Center in Towson, MD - I came in to trade in one of my guitars. They tried tuning it and snapped the E string. They then came back to me and told me it would cost me $30 for a re-string or they wouldn't take it. Wtf? You literally broke the string and you want to charge me for it? Never returning to Guitar Center again.

I ordered 2 separate times for 2 different guitars and both orders were canceled with no explanation. 1 was showing back order so I didn't mind that sweetwater had it in stock. The 2nd was showing in stock on their web page but after a week my order didn't move and today the money is back in my acct. Won't buy from again. Horrible service. Signed up for lessons buy I may cancel those as well.

I had been looking for a specific guitar for some time. I wound up finding what I was looking for at the GC in Brooklyn. I live in Chicago wanted to trade a guitar. I arranged to have GC Central Chicago to purchase my guitar and then place an online order at the Brooklyn store. GC was having issues with their system so the guy at GC Central Chicago store had the Brooklyn store hold it until it went through. We ultimately got the order through. I was psyched and appreciative of the collaboration on the part of both stores. The following day I got an email from the Brooklyn store that they canceled my order because it was already on layaway for someone else. Total crap excuse since it was supposed to be set aside for me already. No idea what actually happened but I can assure you it should have been mine.

I will not do business with GC again.

On Nov. 28th, 2022 I ordered a Martin 000-28 Acoustic. I returned it because well just look at the pictures and see for yourself. I ordered the second one. Same thing but way worse. I returned the second one and stupid me thought ok one more time, third time is a charm, right? Wrong! Not only did I receive the third one but it was the same one I had ordered the first time! Same box that had been opened and MY shipping tape was still on it! SAME! I spoke to 4 different people about the issues. Not once did any of them apologize. One guy even told me that is just the way they are making them! So I sit and wait on them to credit my bank account. SWEETWATER, here I come! I should have gone with them the first time around. They actually show you pictures of the one you are going to buy before you buy it so you can check it out! Santa will be late coming to my house but that's ok with me.

As there is no option I had to give it 1 rating otherwise i would give it only zero.
I hate to say that i got cheated twice by this stupid company. I should have avoided this company when i got cheated the first time but it was my stupidity caught me. First time I ordered a Roli seaboard block and the order got accepted and confirmed then the status got changed to shipped and i was so excited to get my hands on it and suddenly after a couple of days they say the order has been cancelled. There i got cheated on my emotions and the second time is worse.
Recently I ordered Native Instruments Komplete 13 as it was showing it was on a deal($300). As i ordered that i also ordered other software instruments from 8Dio (worth of $300) which need Kontakt Player full version which comes with this. The after three days the order got cancelled and they say they dont have in the inventory. They dont even consider my problem that i already spent a few hundred dollars on 8Dio which will need Kontakt full version to play. They offer 10% discount on Komplete 14($600) which is ridiculous.

I think they just cheat their customers making them come to their website and place orders so that they can show high number of orders.

Please let me know if there is a way to complaint against this stupid company.

This karaoke speaker sounds terrific. It came with two wireless mikes that work perfectly with the machine. It also has two ports for wired mikes. We tried it out already and everyone was delighted to participate. The sound quality sounds professional with the mikes provided and the karaoke machine speakers. I recommend this to my family and friends.