Guitar CenterReviews 202

Just purchased my second Evolve 30M online through Guitar Center. The unit arrived yesterday in great condition but was missing the backpack case for the poles and speaker. I called customer service and they said that the used unit didn't show any accessories. I told them that the photo for the listing clearly showed the case. They would not budge. This will be the last time I will buy something online from Guitar Center and not sure I will even buy anything from our local store. Buyer beware!

I called Twice to cancel a online order. I even got a confirmation number, Yet it was shipped out!

The store in Santa Maria has a bunch of dumb salesman. The manager was beyond rude. Don't go to this store. The reginal manager also was there and backed up the lame manager. Just order online if you must.

I ordered a used DigiTech 2120 effects processor for $249.00. The condition was listed as "great" but that wasn't my reality unfortunately. The unit listed looked perfectly fine, faceplate lettering knobs screen (display). All looked immaculate. Do they even test this stuff before it leaves the store? I couldn't even get any sound out of it or through it.

Went to Southington store today where Staff member named David went above and beyond to help me with a long unresolved problem.
Snnchonty Bank and other Guitar Center staff did absolutely nothing and totally ignored my problem. David is equivalent to numerous outstanding employees in one. All others can learn a great deal from him if they would make an honest effort. Once again, hats off to David at the Southington Guitar Center!

..was talked down to by the lesson manager in Danvers. He was very snarky and condescending when we asked a follow up question to the last conversation we had (to find out when a lesson would be that he said he would have to figure out the scheduling for). Unfortunate. Really didn't have to happen.

These shleps will charge ya 100+dollars, for something they bought for 50 bucks, i would not recommend to anyone!

Avoid this GC location at all costs. All the negative reviews should have warned me. Went in to buy an amp, ant the sales person told me they were having an "in house sale" and quoted me a pice for the amp he said was in stock. Waited around 20 minutes to find the amp. Salesman said the amp was MIA, but they would order the amp. I said OK. I waited around 20 more minutes, for him to only say he couldn't honor the price he quoted me. 40 minutes wasted on these losers. Avoid this GC location at all costs. The parent company of this location should take note of all the negative reviews about this location

Drove 20 miles to the Hallandale FL. Store. Purchased a set of headphones and a Fender Mustang Micro guitar Amp from David a guitar salesman. The Mustang Micro is a little gadget that you plug into your guitar jack and use with headphones. Well I got home and opened the box and the instructions were torn open from the plastic bag and re-taped with someone's hair stuck in the scotch tape. It was missing the plastic cover on the gadget, the box was torn where you would remove the headphones jack adapter. I guess these salesmen kids opened this item, played with it in the store and put it back or it was a return. Either way it should of been taken out of inventory and not sold to me as being a new item. They basically tried to pawn it off on me and I don't appreciate it to say the least. I believe they tried to pull a fast one and apparently they can't be trusted at this Hallandale location. The manager at the Coconut Creek store took my return and was very helpful. I recommend to anybody who is going to shop at guitar center in the south Florida area that you drive the extra miles if necessary to the coconut creek store and avoid the unscrupulous ethics perpetrated by the individuals in employ at the Hallandale store. Image of my proof of purchase receipt has been included with this review.

I walked into Guitar Center in Winter Park with my 1990 Gibson Firebird. I was interested in selling the guitar. The second I walked in the store I felt every employee in there was completely cold and just had an attitude like they didn't want to be there. Kyler the manager took some pictures of the guitar he said it was going to be sent off to California and I never heard back. I called the store numerous times but they thought it was fun to just keep me on hold. Once I got in contact with Kyler he said oops I never sent the pictures but you should have an email well guess what no email no reply and absolute ridiculous service these guys don't want to be there they're just there for their hourly.

February 2023, I purchased a Bose 900 sound bar with 700 base module and items were back ordered. The following week, I found this Bose System 200.00 cheaper. I called for a price match refund and Lily credited my guitar center credit card for 219.90. In March they shipped my base module to me and recharged the 219.90 price match refund back to my guitar center credit card. As of today 7/8/23, they have Not corrected the charge. Terrible to do business with and they are Not to be trusted. I never gave they permission to charge 219.90 back to my credit card and Synchrony Bank hasn't corrected the problem either

Store 761 in Atlanta and the Alpharetta store are hands down the two best. Knowledgeable, engaging, and a lot of fun to work with.

I have bought keyboards, drum sets (2), harmonicas all from Guitar Center and have always loved them until I was on the hunt for a left-handed mandolin for my husband. When I saw the prices for a lefty verses a right handed one I was shocked. That is so ridiculous to charge almost double the price just because someone is left-handed. I'll never shop with GC again.

I recently went into Guitar Center in Greensboro, NC and ordered a New MPC One because they only had used models in store, which I wasn't interested in. I paid cash $746+. 5 days later, I get the email informing me that my package has arrived, so I head to pick it up. Get home, open the shipping box and can't believe what I've been sent. Not a new, but a USED product! No instructions, no warranty card, power cord just tossed in the box, a million fingerprints on the screen and buttons. Yeah, I was pretty upset to say the least. Sped straight back to the store to give their junk back to them. Then it got even better folks. I guy in Pro Audio offered to re-order for my and promised to "make sure I got a new one this time". WASN'T THAT SUPPOSED TO HAPPEN THE FIRST TIME, IF THAT'S WHAT I PAID FOR?! So, when I declined, my options became either accepting a check ( remember I paid cash), or store credit(LOL). Yeah, no thanks on the store credit. No apologies, not even any pretend " We don't know how this happened, we'll get to the bottom of it. So, we'll just assume this is standard practice. These products can be pricey. Electronics glitch, malfunction, burnout, die. I, for one, expect to get what I pay for. In this case, I'm more disappointed than anything. Hopefully my experience will save you a headache. DO NOT BUY ANYTHING FROM GUITAR CENTER!

It is reprehensible to sell a 16 year old girl, with dreams of learning to play, a guitar for $500 and a case for $200, and not mention that it must be carefully humidity controlled or it will warp to the point of being unplayable. And when she comes in and shows what happened, not to do jack to make things right.

I ordered 3200.00 worth of pa gear on musicians friend one speaker was damaged they sent something to help with it since it still worked then the other speaker smelt of burnt electronics so i vontacted them they told me to pick up a speaker at the nearest gutar center lucky i called it was a 2.6 hr drive then they told me to just pay for one they would send it out to meet my deadline and they would just have me send the other back and they would refund my money. Then i tried tracking it it said it had not shipped so i contacted them they said sorry it has not shipped due to a po box that was only used for billing now it wont be here on time and this is the last time i will work with them...THEY ARE HORRIBLE TO DEAL WITH.

I ordered the gibson SG 61 maestro vibrola as I waited days for it, as I opened it with excitement I was disappointed and infuriated as it was the wrong guitar, in fact the guitar they sent me was 500$ cheaper than what I payed, so I spent about an hour on the phone trying to get my return label, and so I sent it back, 5 days later they send me another guitar, it arrived, and it was the same exact guitar they previously sent me, wrong again so here I am waiting for my refund, I do not recommend this experience for anyone, please save your money and do not ever support this company it's a joke and a waste of your time.

I ordered some DJ lights at guitar center at Jw clay blvd Charlotte nc. After standing in line behind a customer for about 10 minutes. Finally I get to the counter. I gave the salesman my information & then another customer steps up to ask the salesman a question. The salesman steps away from the counter leaving me at the counter & begins to help the other customer for about 5 minutes as though I wasn't even there. That was very rude from the salesman & the customer & very unprofessional.

Try to unsubscribe from their email subscription--good luck jumping through all the hoops they've laid out to get in your way. The most honest companies will automatically unsubscribe you when you click the link from inside of your email at the bottom of the message. Guitar Center? Wants you to login to manage your preferences. Then, the menu doesn't clearly show where to manage email subscription. After fishing around on the site for a few minutes looking for it, there's a page that says "look under Alerts and Subscriptions" to change preferences. Go to the menu, there's actually not a button called "Alerts and Subscriptions", there is one called just "Alerts". "Subscriptions" is a sub-category under the "Alerts" button. THEN, go there, and they are saying to call a phone number that has limited business hours in order to complete the unsubscribe process. Barrier after barrier has been erected by these conmen to get in between you and exiting their email list. Dishonest and annoying

The people that work there in the El paso Tx. Store either they do not care or they think they know it all, poor talking skills end even worst politeness, and on top of it all they try to sell you all there used items as new.