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About Guest Reservations™:
Guest Reservations is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
GuestReservations.com has a high customer satisfaction rate. Guest Reservations is one of the most trusted platforms for online hotel reservations. To read verified Guest Reservations reviews, see below.
Is GuestReservations.com Legit?
Yes, Guest Reservations is a safe and legitimate source of online hotel reservations. Since 2016, Guest Reservations has made hotel reservations more accessible – helping millions of travelers book hotel rooms online. Guest R...
Guest Reservations Reviews Summary
Guest Reservations has a rating of 1.8 stars from 1,301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guest Reservations most frequently mention customer service, credit card and front desk. Guest Reservations ranks 438th among Hotels sites.
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My card was used to make a reservation here, not authorized. I learned about it the next day and called to let them know about the fraud and they cancelled it but still charged me the full amount >$330! I looked into them and it seems like they are a sneaky business.
They try to look like the hotel your trying to book and have outrageous fees tacked on and no cancellation policy. Be aware!
Hi Art,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Dejligt hotel rigtig dejligt og smilende personale. Rent og pænt intet at klage over.
Jeg vil fremhæve Tu som arbejder ved poolen, meget smilende og fantastisk til sit arbejde
I accidentally clicked on this site. I did a search for a hotel we frequently stay. I was in a hurry and didn't pay attention. I used auto fill to enter my information including credit card. I was charged 160 for a resort fee of sorts. This has never happen and I was scammed out of 160. In addition to regular room fees and taxes. Immediately I realized what happened. There is a no refund policy. If you try to call the number listed. No one answers, it rings once and there is some kind of message.
Hi Patty,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I was searching for hotel rooms in Las Vegas at trivago don't know how I was re routed to this site ended up paying $50 over hotel booking in their fees and no refunds! STAY AWAY, never again. Blocking there site.
Hi Lisa,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
First time using this service and not familiar with it. Let's see how it goes at the resort visit.
These people are a bunch of crooks, avoid at all costs!
Using a sponsored link to look like the hotels website, bunch of predatory $#*!$#*!ers.
Let me cancel a booking and then told me there would be no refund.
Hi James,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
This is the only online boking site which charges 50% taxes and fees on your booking! And it doesnt say so until you actually book the room. This is very illegal, and completely crazy, they charge you double for the room services which is already included in the room price. They will not admit to this FRAUD! Why should they, as long as they can get away with it and they surely are! DONT BOOK ON GUEST RESERVATIONS
Un 4 Sun US$132.14
Jun 5 Mon US$132.14
Jun 6 Tue US$132.14
SubtotalUS$396.42
Tax Recovery Charges & Service Fees (See Details Below)US$162.15
Amount PaidUS$558.57
CC Disclaimer - This payment will be processed in the United States and will appear on your statement as "cci*Hotel Res".
Terms - By booking this reservation you have accepted the Terms and Conditions.
*This charge includes the estimated amount we pay the hotel for occupancy related taxes owed by the hotel and any amounts charged to us for resort fees, cleaning fees, and other fees. The balance of the charge is a fee we, the hotel supplier and/or the website you booked on, retain as part of the compensation for our and/or their services which varies based on factors such as location, the amount, and how you booked.
CANCELLATION POLICY
Each room in this reservation is subject to the following cancellation policy: This reservation is non-refundable. There is no refund for no-shows or early checkouts.
Need Help with Your Reservation?
US toll-free 1 *******200
International 1 *******646
Booking Ref. # WP8WGV
Guest Reservations
Hi Ruby,
Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.
We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I made an online reservation through Guest Reservations for a one night stay at a hotel. When the confirmation came back, it was for the wrong dates and for 2 nights instead of one. In addition, there was an extra $200 added on to the bill. I immediately called Guest Reservations. It was a 20 to 30 minute phone call of them telling me they can't change / correct the error and can't refund the money. I said I would dispute the charge. I was put on a lengthy hold. They came back and said they could refund part of the money. When I continued to request complete reimbursement, I was put on another lengthy hold and then told that if the hotel agreed to reverse charges I could get a refund. I immediately called the hotel who told me that they had already been contacted by Guest Reservations, and had just sent an email to GR saying that they would refund any money from that transaction. However, 10 days later, I only ended up getting a partial refund from GR with the balance of about $300 being kept by GR. I attempted to contact GR. My email bounced back and there was no live person option on their automated telephone menu. I have now taken the matter up through my bank and will dispute the charge.
Never ever use Guest Reservations. They are counting on people not to dispute fraudelent charges and hidden fees.
Hi Audrey,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Made a room reservation with, I assumed was Hilton. I made the reservation at 10:30A.M. On August 24,2023. 90 minutes later, I called to cancel the reservation and was told that there was nothing that could be done for me. The excessive charges had already been billed to my credit card company for a trip that won't start for 2 months!
Hi George,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
The site intentionally misleads you into thinking they are apart of the hotel which they aren't. They then show one price and after taking your card info ask you to confirm this price. Problem is the actual price being charge is lower down on the page and is extortionately higher. Additionally you can't cancel because it's 'non-refundable' but when call the hotel they show they don't even have a reservation made. This site is a scam and it's amazing they let it stay up
Hi,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I was looking for a room at the FLAG hotel in Zürich for two nights, the first result in Google was a website leading you to think it was the hotel official website, when in reality it was Guest Reservations. I went forward with the reservation, clicked the "next" button and after three (no jokes) seconds 570$ where reserved on my credit card, no confirmation interface, nothing. On top of the inflated cost per night, they added a 120$ tax fee with no reason, the total cost of the stay was 50% higher than the average cost of a room in the same hotel booked via other websites. In the receipt, they states that the tax fee should cover additional services, but my room was not cleaned daily, breakfast was not included and no air conditioning was available (in August with 37 degrees).
Worst website and service I ever used, they are basically legally scamming people. Ah and on top of that, on their website they don't explicitly mention that you cannot cancel your reservation because THE CANCELLATION FEE IS EQUAL TO THE RESERVATION COST. Both The Flag hotel and Guest Reservations should be sued for what they are doing.
Hi Mario,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
Very dirty bathrooms, furniture, doors and sinks. Just take a look at some of the pictures. Very disappointing.
Excellent. Nothing more to say. This is a waste of time
I would like the Springhill Suite to know that Ms. Martha was wonderful, when she couldn't get us a room(because rooms were booked), she went over and beyond to help us find a room at a reasonable rate at another nearby hotel. That's what I call customer service, going "over and beyond". Blessings to Martha and Springhill Suites
It was a fine experience making my reservation online via guest reservations.
Be Smart, don't go! Front desk can't get room right, they charged for two nights, told them we were planning to check out the next morning, after one night! Door to room had to kick to get in, the next morning called front desk, on cell phone, before hotel phones don't work, to get out of room. Pool hasn't worked in 5 years, no refrigerator in room, no breakfast in love,,, book somewhere else. Called five times for front desk, for refund, was told it would be 10 days for a refund, run run run away from here!
Hi Billy,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care
I have booked for a 5 nights stay at Sofitel Bangkok Sukhumvit 11 - 16 Sep 2023. My flight will be arriving from The Maldives via Air Asia landing at Don Muang Airport at 19:00.
On the face of the website, it was mentioned airport shuttle from and to the airport complimentary and i have put a note in my booking about how will this be happening. Will there be someone at the airport to direct us to the Shuttle?
Thanks for getting back to me please.
Cursley Han Mui
We just stayed at 6717 sara circle rooms were very clean pool was at our back door, beach very close, restraunts close by everything was excellent
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandon,
We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.
We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.
We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations Customer Care