GrubhubReviews 4,556

So we have had issues before but decided to give it one last try. We ordered food for delivery because we had two people in the house injured this having food delivered to the door was a must.

We watched as the driver arrived at the restaurant… then watched as the driver who was supposed to be on his way go in the opposite direction… they actually went as far the wrong way as it was to deliver. I texted asking if the drivers had multiple deliveries and why they were heading the wrong direction. A few minutes later they turned around heading back towards our home. Then when they finally get there they call asking us to come to them.

We had explicitly put in directions on how to use the call box in front of the complex and how to get to the right door. Then the driver tells us he can't speak or read English. Hmmm then how is he driving in LA? So the least injured person has to go down to him to retrieve the meal. The order looked like it had been on a rollercoaster oozing out of the containers from the hectic ride.

DO NOT USE GRUBHUB if you want your food delivered in one piece, delivered warm and delivered at all.

Never again. My experience with Grubhub was infuriating. My order kept getting delayed, and I ended up waiting for hours. When I contacted customer service, they initially offered me a measly $5 credit towards my next order. After persistently requesting a refund and for my order to arrive promptly, I was transferred to a supervisor named Loren M. She kept gradually increasing the credit offer up to $20–in between, stating "$10 is our max." During our conversation, there was a back-and-forth about a credit vs. a refund. I made it clear that I wanted a refund, not just a credit for a future order. Initially, despite my repeated requests for a refund, Loren M. Continued to insist on offering credits. She eventually stated she would issue the refund of $20, then seconds later said she sent a credit—neither of which, ever occurred. Additionally during this back and forth, she stated initially I could not cancel my order. Even though I had already told her repeatedly, I did not want my order cancelled. Loren then flips the script once again stating she's not going to issue a refund or credit, at all. While we're discussing the latest inconsistency, I get a notification that Grubhub cancelled my order. She cancelled my order, without my consent, denied even cancelling it, and when challenged with the fact I was just notified of such, she admitted it was cancelled but shifted the blame to the person I initially spoke with—her subordinate. This entire ordeal, with now no food and no delivery options open in the area at 9 pm, left me furious. It was probably the worst customer service experience I've ever encountered, especially in dealing with a supposed supervisor. I made it clear that I would escalate this matter to Grubhub's highest levels and share my experience publicly. And I will continue on in that regard until something is done.

Ordered from them because I was frustrated with others, hoping this would be better. I found what i wanted and added it to my cart, instead of 'confirming my order," they said Placed Order, on its way. Ummm, ok. Said it was going to be 45 minutes from a place literally about 5 minutes away. Then showed me the delivery fee... almost twice the other charges of the others. There was a button, "we got your back." if you find a place to deliver cheaper, let us know and we will match the price... Great. You have to post a picture of your receipt from the other company - so you want me to order it again and pay again so I can show you a receipt? Umm, no. So I called and waited on the phone for 14 minutes, while they 1. Couldnt find my order - O now we found it. 2. said I still had time on my delivery... I was NOT saying it was Late... did you even listen to me? Waited another 11 minutes for them to verify what I was saying for the past almost now 30 minutes. NOW, here comes the driver with my order... LMAO. So, I was upset, so I just hung up - knowing i would not use them again. Then I get a call back - O well give us 30 days to verify your order that you found it cheaper somehwere else. Really, 30 days? You KNOW I am right and you are just simply a SNAKE like all the others. So, now I am done with them to. IE: cook food and bring lunch because there are just NO GOOD delivery services out there.

Have ordered multiple times in multiple times the restaurants have left out food this time they left the meat off of one sandwich so I did a review on it then when I started to eat the other sandwich, the chicken and it was still frozen so I don't even know if it was cooked could not reach Grubhub Because once you review it you can't go back

Grub Hub should give the customers full refund and dock the driver who messed up. I live 12 min from a restaurant and waited 2 hours for dead cold food. An hour of that was my driver going in the complete opposite direction for what I assume was another order drop. Simultaneous orders so far from each other should not be allowed to be assigned to a single driver. I have nothing against using a microwave but regarding this order, the fried app would become soggy, the cream soup separates into a poor consistency, and the beef overcooks and becomes gamey. The only thing edible was a scoop of potatoes. Refund denied (probably because I got one once already) but I have been using their service for a very long time, have had other issues but never this bad and/or I didn't find it necessary to raise those particular concerns. But tonight, I was lied to by the chat rep Jose DD and then rudely cut off when I expressed dismay at the measly refund. So I'm the end, I am now out $35 for a scoop of mashed potatoes.

The driver sent a pic of the delivery clearly showing a pizza box being carried at an angle causing all of the topping to slide to the side of the box and being stuck there. This pizza is inedible. I tried contacting the driver to ask how to get a refund and he responded defensively saying it was my fault. First and last time I ever use grubhub.

Took 2 hours to get an 40 minutes deliverya nd the food was so cold and nasty you could not even eat it. They offer to refund me first 5, then 7 and then finally on $10 to make this right. We order from them at least 1 time a week. Guess we will now see how Doordash works :(

Tried ordering several times and everytime the system would let me finish my order. It will only let me order fast food but if I want anything else I am S. O. L. Apparently. Crap service, doesn't work.

I was a happy and satisfied customer until I utilized Grub Hub to deliver the most important business meeting my company ever had and they, without warning, cancelled it. Yes, literally costing me my profession. Please don't utilize this disservice!

I ordered my food for delivery. Waited 2 hrs then called restaurant they said no one came to pick up. I called grubhub they said restaurant delivery service ia supposed to deliver. I called restaurant again and they said it is through grubhub. I called grubbub second time Nd they said oh yes it was delivery order. I said I will pick up the food bevause guests were waiting but they needed to refund the order amount. They just refusned delivery and tip fee that was not even theirs bevause they didnt deliver. They said max they could do it $10 guarantee perks. They are horrrrible. My guests waited 2 hours for cold food. It was embarrassing

Horrible screwed up service. Customer service did not EVEN offer refund. First time to order w them in months and NO FOOD.

Waited an hour for my order the drive was 3 streets away for 15 minutes then it said my food had been delivered! No way to contact the driver on delivery! Then had to go through support kicked me off the chat after 10 mins back to chat page then had to wait in a 11 person que then another 15 minutes talking said would redeliver refused to offer me any sort of refund in the order if I was to still have it either cancel our have it redelivered I then agree to have it redelivered an they then tell me it can't going to have to cancel order!

I ordered a dinner with other items from a local restaurant. Grubhub kept changing the delivery time, until approximately an hour and a half later they canceled my order. I currently can't walk or drive, even though it's temporary, it's extremely frustrating to be jerked around.

I just placed my first Grubhub order. It was for two dinners. They delivered only one of the dinners. The delivery person said "sorry, the other meal was sold out. Talk to GH about getting a refund." No alert that would have given us a chance to order something else. The delivery person received her full tip. We shared a salad. We will not be ordering through GH ever again. Only one chance to make a good first impression. They failed miserably.

The driver picked up our food the went to another food establishment and waited 20 min for that order. He then delivered that order first. Our cold food was delivered 39 min after being picked up.

They have charged my card fraudulently over 100 dollars for memberships and deliveries that I never signed up or used. When told about the fraud they refuse to stop the charges or refund me. A membership is a reoccurring charge so even if you cancel your card and get a new one it will
Still go through your bank. This is how they get around it and keep the fraud charges coming.

Worst customer service I've ever experienced in my life. 3/4 of my order was not delivered. I asked for a refund and was told they couldn't refund me but offered a 35$ credit which did not come close to the amount of money I was out for the food that was not delivered. I asked for the order to be redelivered and was told their system was not able to do that. So here I am out the money no food and hangry and pissed. I would stay as far away from this company as possible. I've never had an issue getting an order refunded or redelivered with Door Dash. Grub Hub is a crap company with crap customer service and crap solutions. Stay far far away.

I got told that since I have gotten (so called numerous amounts of promos and refunds that i could not get a refund for my order when my order was not fully cooked the meat was half raw and I am 8 months pregnant. I told grubhub i do not want the refund I JUST want my order re made! They rejected me and said they can not help me. They treated me wrong and unfair i gave been ordering through these people for many of years and this was the treatment I received. My name is Polly Graham and I will never forget how these people have treated me. I might as well go to uber eats or door dash at least they will treat me better. Never again will I ever go through grub hub my order was 22 dollars and I not once asked for a refund but for ONLY TO BE RE MADE