GrubhubReviews 4,556

Tried to order through Grubhub to celebrate an important day. Got a text saying food was delivered--no food. Tried to text and call the driver--no response, mailbox full. Not that we could eat food delivered to someone else anyway, even if they'd retrieved it! Called customer service, who canceled the order but when I said this is dinner, can we please put the order through again, they said they called the restaurant and that I would get my email and text about the delivery. I asked several times, but how much time do you think it will take, and are you sure I'm going to get an email/text about the next order? Yes, I was told, several times, and they said the time would be in the next email. After waiting 15 minutes, post call, I called the restaurant. They were very apologetic, said someone had called them, that they had canceled the payment, and THEY SAID THEY WOULD CALL BACK WITH REORDER AND NEVER DID. When I called customer service again, they said they could see the notes on our cancellation, but that Grubhub can't reorder for us--that I would have had to do it again, which was NOT what the first customer service representative said. He lied. Why? I don't know. But the upshot is, the evening was ruined and we had no dinner delivery. Thanks, Grubhub. Thanks a lot.

I ordered my food around 6pm and they had the nerve 2 1/2 hours later to cancel my order. They didn't give me a reason why my food was cancelled. Just that I would get my money put back on my card in 5 business days. They changed the time of my delivery 7 times. Making me feel my food was on the way. I don't recommend nobody use their services because you won't get your food. Use anybody else to deliver your food. They are not a reliable delivery service company. I would rate them with 0 stars they don't deserve none.

Twice we have ordered from GH and twice we had items forgotten by the driver. The drivers were different each time, and neither would not pick up the phone with the contact number given. When I chatted with the GH representative I was told we would get a refund on the missing items and then they decided to only refund about half the cost. I called the restaurant to talk with them about our orders and they said they have had nothing but problems with the whole GH system. The restaurant was going to refund us but the GH system wont allow it. It just overall a poorly run business. We tried GH twice and now it's time to try a competitor.

Absolutely hate this site. I ordered my food and it took 2 hours to get here. Called the driver 2-3 times and messaged her with NO RESPONSE! Called the restaurant and they said its been ready for a while and that they called the driver and several times with no answer as well. I contacted Grubhub and they didn't care. They offered to cancel and refund me but then I wouldn't get my food and once I said I wanted my food they disconnected. I had to talk to 2 different people. Told them I would not be ordering from them again and they didn't care. They said, "Okay. Thank you for chatting with me." and thats it.

We have used Grubhub two times in about five years. The only reason that we used them a second time is because we had a gift certificate. Part of our order was missing both times. There is not even a number to call. They will only offer to place a second order for you to receive your missing items - which is another service fee with another tip for a driver. With our second order, the restaurant actually called and said our order was ready but they couldn't find the driver. I would not recommend.

I would give no stars if this was an option. I have ordered with Grubhub 3 times, and all three orders were canceled after I had waited an extended time for my meals. Restaurants have told me that they have a problem with them not picking up orders, so they are sticking it to the restaurants as well. They are the absolute worse, and I will never use them again. On the other hand, I highly recommend Uber Eats. I have never had a problem with them.

I've ordered twice on Grubhub. The first time my order kept being pushed later and later. I reached out to GB and they apologized and got someone to pick my order up then gave me a $10 credit. Fool me once. Ordered again and delivery time came and went, called the restaurant and they told me they don't get grub hub orders... but the restaurant is listed on Grubhub's app and for my location. Called GH. It was like one of the worst phone connections. They refunded my order, but I'll never order through this app again.