GrubhubReviews 4,556

I could write an entire book about why you should not give your money to this business... yet. If they get their $#*! together... potentially reconsider. If this post is current, do not... I repeat DO NOT give a dime to this company. For the sake of well, space... I will refrain from large paragraphs.

Grubhub does not communicate with the restaurant nor the customer to ensure the food arrives let alone what happens if it does not.

Picture this: You're at a restaurant ordering. You order burgers for your entire family. The waitress takes orders and responds with "Okay I'll get that right in for you" and then never returns for hours to let you know that they in fact didn't have hamburger meat. Picture worse: After not informing you... a friend offers to go out of their way to make sure you got your food because by now it was late and your family has not had dinner and they know how much it meant to you because they took your call 3 times. (The friend is Blu Sushi which is who the order was with). The order my family never received so we made Macaroni family size at 10pm. Grubhub responds with a "we have no drivers available at this time" - (even when Blu had co formed our sushi was waiting for a pickup and would stay later than when they were open just to wait for the grubhub driver. SHOUTOUT TO BLU. Blu even asked where I lived to see if it was close enough for them to PERSONALLY DELIVER IT to me.
At this time when money is tough... please reconsider where you are really putting it. What if I was a single mom/dad trying to feed my kids for the night and was never notified my food wasn't on the way? Unacceptable. There are many other apps like
-Doordash
-UberEats
-Instacart
-Postmates
-Chownow

This is for the single dads and moms out there who could have potentially run into something like I did and had no other means of support. Grubhub... fix the communication between the restaurant AND the customer. Both need help... before something insane like this happens.

This is BY FAR THE WORST delivery service available. I made a mistake and ordered a pickup instead of delivery. I spent 25 dollars in the process. I expressed to them that i didnt have a car and need them to switch it to delivery. They told me they couldnt do that. Then i told them to give me a refund and they told me they couldnt do that either. They offered me 10 dollars off of my next order (as if i would order anything through them again) and proceeded to apologize. In the end i ended up losing 25 dollars and they ended up losing another customer.

I ordered from Grubhub for the first time a week ago and everything was fine. I ordered last night from them and the driver dropped it off at the wrong house, had he called me I could have told him that was not my house. When I told him it was the wrong house by text he questioned me like I was lying and I asked to have a replacement meal. I ordered it because I was hungry but obviously that didn't matter because I didn't get a replacement! The driver offered to go back to that house and get it, seriously during this time of Covid! They just lost a customer!

I've ordered from Grubb 3 times now and not 1 order has been 100% correct. I've left positive reviews on past 2 due to minor issues but tonight, I'm done with Grubhub ordering., drivers were good but the sources are the issue.

Ordered China buffet tonight. I ordered beef fried rice and got beef chowmein. Also ordered 2 orders of sesame chicken and fried rice, received 1 fried rice.
Ordered 4 egg rolls and 6 teriyaki pork on skewers. They came but they need to change the frying oil. Tasted nasty and threw out. Wasted 56.00 on this meal.

Driver was good and on time but China buffet sucks!

Being single working mom I was looking for and app myself and my children at home during this pandemic to be able to feed my children while I'm working all day I decided to go with grub hub for of course the FIRST FREE ORDER but obviously wasn't went the charged my card $20 for a $10 special and free delivery. Never again im my life will I be using grubhub ever. I sent them the proof and screen shot 4 different times and nothing sorry $#*! company. Definitely making a complaint to the Better Business Beareu.

This is the second time I ordered from here and had a horrible experience both times. The first time I ordered was from Bob Evans I didn't he both meals I ordered had to wait 2 hours. Lastnite didn't get food they lied and said they delivered but it wasn't to me and sent a message saying my order was canceled and I would receive a refund in 5 minutes didn't get my money back called customer service didn't get any help from him either. Beware of grub hub.

Order food and it showed up wrong right away on line. Tried to call restrant no help. Tried to find a phone number for grub hub no luck. Finally got a non english speaking person. Told them to cancel he refused. Said he cant because order is made already but he offered to change it. I said if you can change you can cancel he refused. I told him I would stop payment he said he would cancel my account. Really like I am ever going to use them again. He insisted on changing so we tried three times he could not understand what I wanted. He finally cancelled and the food showed up. We gave it to he driver he was appreciative. The delivery cost and mandatory tip was rediculus. Do not use grub hub. By the way we were ordering from Taco Bell.

I HAVE NOT HAD ONE GOOD DELIVERY FROM GRUB HUB IN OVER A MONTH. SOMETHING IS ALWAYS MISSING, THE DRIVER KEEPS THE CANCRLED ORDER FOR THEMSELVES. LAST NIGHT A DRIVER TOLD ME HE HAD 4 CANCELED ORDERS IN HIS CAR, THAT IT WAS TOO MUCH FOOD FOR HIM TO KNOW WHAT TO DO WITH. SO EVEN AFTER THEY KNOW ITS CANCELED. THEY PICK IT UP AND KEEP IT. HE TRIED TO GET ME TO PAY HIM FOR FOOD THAT WAS FREE FOR HIM TO KEEP! WTF?! WITH SO MANY PEOPLE OUT OF WORK BC OF COVID19 YOU WOULD THINK THEY WOULD TRY TO BE UNDERSTANDING. NOPE. CHARGE YOU FOR THE ORDER. CANCEL THE ORDER. YOU WON'T GET YOUR REFUND FOR 5 BUSINESS DAYS. COOL IT'S SATURDAY AND YA GIRLS POOR RN. THANKS, I CAN WAIT FOR MY 50 BUCKS TO BE RETURNED THURSDAY! BC I'M MADE OF MONEY! I HATE GRUBHUB!

The Grubhub App is very easy to use. The costumer service people very nice and professional. Just wish the drivers the hired actually got the food at the original estimated delivery time instead of pushing the drop off time back two or three times. Food comes cold most of the time because of this. For the extra money you pay for the convenience of more leaving your house it would still be nice to eat a hot meal. Happens 4 out of 5 times of ordering. Other companies I've used hasn't given me as much issues. Just disappointed bc the company itself is great