GrubhubReviews 4,556

GrubHub operates like a modern day Mob run organization. It scams customers and
Rips-off and essentially robs restaurants that do business with them. I had a coupon for a percentage off the meal and reduced delivery fee. By the time all fees were added, the final total was more than double what the food charge would be, service fee was doubled and some additional fees were added and the tip was increased. The cost was much more then just paying for the meal and regular delivery charges and tip. Of course I cancelled the order. Also restaurants are complaining about GrubHub's deviation of contractual fees and charges being much more than what they had agreed to. Owners are also being charged $9+ for every time their phone rings, even if it's a wrong number or people are asking for directions or any random calls having nothing to do with placing an order for delivery. Also GrubHub is collecting a higher percentage of their receipts and contractual fees. I had read restaurant owners were preparing to file a Class Action Lawsuit against GrubHub for contract violations.

If ever in salt Lake city near the airport and needing to use GrubHub don't! Unfortunately our family of 8 arrived at our hotel and immediately put in an order at 9:45pm. We never received a call from the location to tell us our order was cancelled and had it not been for me to go online and try to find the order I would never have seen them cancel it. When I called I got a so sorry that the system Grubhib uses and sent the order to the restaurant they say they never received. When I asked why they didn't call they said it was not their policy to do that. This is so unacceptable and a horrible policy will never use this site ever again.

The biggest problem with Grub Hub is they make it so easy for their delivery drivers to steal your food. I have had 3 orders of food stolen within a month! They have no way of tracking if their drivers have stolen your food and the drivers are not being reprimanded if they steal food. They don't even take the time to investigate if your order has been stolen. There are a few ways a delivery person can steal your food:

1. The delivery person picks up your food and then reports that they have had an emergency. Grub hub then cancels your order and refunds you. The delivery person then eats your food...

2. The delivery person picks up your food then immediately logs out of the app. The Grub Hub system then cancels your order stating "no driver was found". And (in 2020) they have no record that a driver was ever assigned to your order. The delivery person then eats your food...

3. The delivery person picks up your food. One of your items is packaged separately because the restaurants have not figured out they need to package the food all in one bag smh. The delivery person delivers one of your items to you, but notices the item packaged separately is a yummy dessert. They proceed with telling you the restaurant only gave them one item and just ask for a refund. The delivery person then eats your food...

Its 2020 Grub Hub... update your applications and stop handing out coupons as a means to make amends for your poor service.

Ordered food, food was delivered to another address, mind you there is only one street in Nashville with this address so not sure where the food went, maybe the driver was hungry and ate it. Contacted customer service and was told they would correct the issue and the food would be to me in 17 minutes, of course that time came and went, called AGAIN, and was told the food would not be delivered. A bunch of bull$#*!, just to have you waiting for food that would never come. I would not recommend this delivery service to no one. You are better off going to get your own food. They give so many refunds and credits i am surprised they are still in business, and the customer service is horrible, nothing is noted but they can see that you called. The reason things are not documented is so they can tell you whatever and not have to be accountable. CLOSE THIS COMPANY DOWN ASAP AND TAKE YOUR LOSSES!

I will never use grubhub again. Got the email refund information saying that my refund will be back in my account 5 business days. So 2 weeks go by and nothing so I call just for someone to tell me they are having technical difficulties refunding my money and just hung up on me. I recommend noone use this app. Doordash is much better imo. I've only used grubhub 4 times and 2 out of the 4 times my ordered got cancelled and never refunded. I suggest they hire better drivers because both my drivers drove off with my order and that's why they had to cancel my order. SMH

I ordered from grubhub and the dtiver never delivered my order.and never even drove
Driver by

My condo. I had my patio light or wss open and I sat by. THE DOOR WAITING AND A NO SHOW after 30 min I finally. Gave up TERRIBLE SERVICE. STAY AWAY.

Tried to order a few days ago, restaurant was open on the app. But was actually closed and my order was canceled and I'm still waiting on my refund. A few days later i tried to order from the same restaurant and I called the restaurant ahead of time verifying that it was open. Called Grubhub to tell them it wasn't open on the app. The customer service representative told me his driver verified that it was closed and that there was nothing that he could do. So I recalled the restaurant to reverify, and indeed it was open! I felt like someone was lying to me or just didn't want to do their job! So I tried another restaurant and again verified that it was open. Again the app said that it was closed. What the heck is going on here?!?! Worst company ever...