GrubhubReviews 4,556

I was skeptical about using this service, I only used because I didn't want to drive the distance to get food. I order wings, waffle fries, soda. My order of wings were specified to cook extra minutes to make crispy but not burnt. When I opened bag I only had wings and they weren't cooked to my order. Waffle fries & soda weren't in bag. I immediately called restaurant and they blamed Grubhub and Grubhub blamed restaurant, It eventually falls on Grubhub to make sure order is properly given to restaurant to make accordingly to person ordering... my wings were not crispy and I wanted a complete refund. Grubhub stated they were refunding items I didn't receive, I explained that I want a whole refund and that the Grubhub driver can come back and get food. The problem is Grubhub is only worried about getting money and not concerned about accurate order. I WILL NOT USE AGAIN! I will try for dash, etc... RUN AS FAST AS U CAN!

Waste of times, do not download GrubHub app, you will be treated like dirt, and not getting pay!
The app will create a phone virus and make your phone Malfunction!

Awful. Waited a whole hour for our food. We gave grubhub specific orders to get to our apartment complex and they still delivered it to the wrong address. Their solution? Cancel our order, they didn't reach out to the driver and told us that our refund would take 5 days. Then disconnected us from their customer service. We hope that our next order from somewhere else comes through after another hour of waiting or we will never bother with this company again.

This app ia getting worse and worse.
THEY LIE TO DRIVERS! I recently sent my proof of health insurance to get my subsidy and they kept hanging up on me and nit answering my questions so that they dont have to pay me my money. They blocked my option to submit the proof of health insurance even whrn i was already eligible for subsidy level 2 which is a $1227 subsidy. They pretend that I have app issues but the app works very well. I worked more than the hours requested to qualify and they just ignore me hanging up the phone

Food was delivered to wrong address, I called the restaurant they barely spoke English, they refused to do a corrective action, they refuse to remove trash and would not take care of a bad customer experience.! Whether it was through GrubHub or not they should feel responsible for the fact that they prepared the food! Now I have trash in the hall that is rotting and attracting bugs I refuse to pay for somebody else's trash! Who pays $37 for a kid's meal to start with!

I placed an order & received confirmation that my order was placed and accepted by the restaurant. I get a call from the Grubhub driver to let me know that the restaurant is closed for the week! I call Grubhub to inform them and get a refund. It will take 3-5 business day to get my refund. When it took them less than 3 minutes to take the money from my account! WTH.

Ps: i have worked with customer service and was trained with how to deal with upset or irate customers. Grubhub needs to train their customer service reps some more.

Too expensive, and idiots is putting it lightly. Took order ro wrong address, can't you even read a address?

I had Chicken Fried Steak order that had no gravy! GrubHub offered me 10% next order … that's tax!

This time I'm done, GrubHub is bull

We were given 2 gift cards for GrubHub by friends who wanted to help us during a medical crisis. Unfortunately, we live too far away from the metro area to use GrubHub in our home town. I finally had the opportunity to order through GrubHub for a meal at our daughter's house today. I am shocked and appalled that the total order added on $30+ "service fee" plus tax and a delivery fee. By the time I added a tip for the driver, we basically paid for the entire meal ourselves and the gift cards were wasted by the additional fees that GrubHub charges. These gift cards were supposed to be a blessing to help us through challenging times and left nothing but bad feelings about the money that others WASTED while believing they where helping us. Don't waste your money on GrubHub gift cards! Just give someone the cash or buy a generic Visa gift card instead... those are actually useful anywhere.

Ordered 22.56 for food came back wet soggy because of driver late request refund been six days instead of full refund they're giving me 6.30 I still have not received the refund stay away this is fraud

They totally screwed up my very first order- didn't get one of the dishes I ordered, and I had yo harass them for a refund. My second- and now absolutely the last- order they charged me for immediately but come to find out, the order was never placed according to their records! They couldn't refund my money right away- because of course not! But said someone will call me back within 24 hours. I've never had these problems with Doordash, and their fees are lower. I'll never use Grubhub ever again if this is what their business is always like.

Each time I have ordered from GrubHub my order has been cancelled. This time it was 45min later, and I have nowhere else to order from at this point. It's too late. Don't use this service. They are completely unreliable.

When I search "submarine" or "sub sandwich" it gives results that are miles away and not the place I know sells subs close by, even with "distance filter." I was hoping to find the place that's 4 blocks away called Jursey Mikes and already has map tracking set up! What are you doing here, Grubhub? Watch out for their manipulative search algorithm

Delivery without customer service, I order chips at a restaurant he set a term that my package will be immediately message me as it gets picked up. No message called. Delivery man cell # was given. Man that answered phone seem confused after given address. The only words this person knew was DUDE DUE IN DIFFERENT TONE LEVELS. FOUND PACKAGE, AND A LOWER DUDE TONE. A missing link dropping off food unannounced.

After a dear friend lost her husband, we decided to set up a Meal Train for the family. We weren't aware she had no computer & her phone was too old to download the Grub Hub app, which most people used. We promptly sent a request to send Physical Gift Cards instead of virtual ones. We lost all the virtual ones, & she couldn't use the physical ones. She had over $400 in gift cards. When I tried to request a refund back to the contributors, I spent 3 days, 15 emails, & hours on hold before being deneyed. She was planning on reimbursing the people out of pocket, but we finally just sent the cards back for them to use, give away, or argue with Grub Hub themselves.

So I just traveled from NC to my new home in FL, and simply wanted sushi... Decided to use Grubhub--BIG MISTAKE! So the system said they were having issues with my card, so I called my bank... My bank says that they charged me TWICE! When I called Grubhub customer service, they said I wouldn't be charged, but it was auto-flagged as fraudulent because I used my NC zipcode that is associated with my card. Now I have worked in Merchant Services for some time, and it is not unusual to have food delivered to one zipcode, and then use your home zipcode for billing, i. E. vacationing, etc. At the end of the day, they got it wrong, told me they would review my account, and I told them they have lost a customer...

DO NOT USE GRUBHUB!

Gps showed driver in the parking lot at the business next door to the restaurant up until 20 minutes after expected delivery time food came 30 minutes late later than expected, food was completion cold. Inedible. And I had to tip ahead of time so driver got a five dollar tip for that.